Fields BMW Northfield

Failed customer service Everyone started out great, Andrew - used car salesman was friendly and inviting. I picked out a 2013 650xi for $53,000 in Aug 2016, issues started at Everyone started out great, Andrew - used car salesman was friendly and inviting. I picked out a 2013 650xi for $53,000 in Aug 2016, issues started at delivery There was a scratch on the rear bumper. Andrew said we would take care of it, brought out touch up paint which would have filled in the color but left the gash. He said ok, bring the car back drop it off and they will have it professionally taken care of. This took 3 tries. 1) dropped it off, got a call later that week saying it was ready, arrived to find out it will needed clear coating, 2) brought it back for clear coat, picked it up, looked at the bumper, the coating was peeling 3) Third time is the charm, everything was perfect. You'd think paying so much for a car, you should not find a scatch, what a Hassle. Thats not all. The following are number of times I returned to the dealership for repairs from Sept 16- May 17 when I finally unloaded 1) failed window motor 2) power seat memory stopped working 3) burnt door sill light 4) condensation in the headlight - which i took picutres, they stated it was normal condensation, they did a water stress test and found nothing....next day it rained and condensation was back! I took more pictures brought back for visit number 5) ok we will replace the headlight, (I think i overhead the advisor tell the tech they test the wrong headlamp last time) 6) noise or rattle passenger side. - loose window something? 7) failed parking brake - leak from the trunk malfunctioned some switch idk... 8) some normal wear and tear nothing to do with dealership, flat tire, rim dents leading to road noise. 9) few times for low oil, Andrew failed to mention the car burns a quart of oil ever 750 miles and to carry bottles in the trunk. Naturally, somewhere in the middle of all the issues I because frustrated and called Andrew, asked him what can we do? He said stop by and he will help me out. Meaning trade it in for another CPO BMW. This was around March, he valued my trade at 39.9k, I paid 53k in Aug. Also, he said I smoked and my rims were dented. Well I dont smoke, no has and the dents are to fixed by the tire wheel warranty I purchased. The most frustrating part was how FIELDS was still trying to make a buck off a dissatisfied customer...how do I know? I went over to Carmax and Nissan, they offered 42.9k cash for the car.... I politely cursed under my breath and left. After that I decided to give the car another chance, however as other things went wrong I gave up. The last attempt, service brought over the new car manager Joe, sat me down, I explained my dilemma and frustration with used car and Andrew, he sounded very compassionate and reassuring. I would take about a week for service to repair the parking brake and during that time Joe M. said he would speak with Dan Martin and call me, to help arrange a fair deal. I waited the week, service finally finished the car. NO call from Joe for Dan. At that point I said forget this. I picked up the bmw middle May 2017, the service advisors know me by face, Ive been there how many times? He knew I was frustrated, he called over Dan, the GM? He apologized, at that point it was too late. He said he would have the used car manager, Dan call me next week to talk, never did.... Its not the car, its how Fields handled a dissatisfied customer, trying to take advantage to have another profit, and lack of follow up. Service was friendly but good like getting anything other than voicemail when making a service appt. Same day, I left Fields BMW, drove to Porsche, they valued by trade at 39.9k, same as BMW just 3 months later, knocked off 10k off the MSRP 2017 Cayenne that was a loaner and I'm set. I think the moral of my review is to remind every other person leaving reviews. WAIT a few months, of course when everything runs smoothly the dealership will be a hoot to deal with and you'll give all stars, what we want to know is how they handle conflict and the dissatisfied customer. I wish I could retract the review I gave Andrew, he did deserve all 10s, I should have waited FIELDS FAILED. More

An excellent experience Our second purchase from this dealership and it won't be our last. Sales rep Piotr Oleksiuk was very accommodating and easy to work with. Our second purchase from this dealership and it won't be our last. Sales rep Piotr Oleksiuk was very accommodating and easy to work with. More

First Class Experience Everyone we interacted with during the sales and orientation process was very knowledgeable and incredibly helpful. The staff was attentive but not ov Everyone we interacted with during the sales and orientation process was very knowledgeable and incredibly helpful. The staff was attentive but not overbearing. Our first BMW experience and it was a good one! More

Low-pressure, High-Level Car Sales Experience at Fields BMW! We had a great low-pressure sales experience with Fields BMW in Northfield. Marc Kuperman was our salesman and we were happy with the price, service a We had a great low-pressure sales experience with Fields BMW in Northfield. Marc Kuperman was our salesman and we were happy with the price, service and delivery of our new X5! The GM was also very easy to work with, didn't make us wait or give us the run-around- gave us his best price and a deal done within a few minutes. Ordered the car I wanted and was told it would be ready in 8 weeks- received it in half that time! I appreciated the Encore service with Christian upon delivery, too, and look forward to many happy years behind the wheel of my new BMW. Thank you! More