Fields BMW Northfield

Great sales and customer service - lack of clarity on hybrid Anni and the team were great from a sales standpoint. I was disappointed in getting a clear compare and contrast between hybrid expectations performa Anni and the team were great from a sales standpoint. I was disappointed in getting a clear compare and contrast between hybrid expectations performance and regular performance. More

Jerry M and Fields Service is top notch. We have been leasing BMW’s for many years. No matter where we acquire them the service is performed at Fields BMW in Northfield, IL. Jerry M in servic We have been leasing BMW’s for many years. No matter where we acquire them the service is performed at Fields BMW in Northfield, IL. Jerry M in service support always makes sure I’m taken care of as well as my family. He’s honest, kind asks great questions and m car always comes back better than it was. We also have leased several vehicles here too. Five stars. Also it has the top food court free in the area! More

Continue to provide excellent service This is the sixth BMW I’ve leased through Fields. I’m always impressed by the professionalism of the staff, and I’ll be back in 3 years for the 7th. This is the sixth BMW I’ve leased through Fields. I’m always impressed by the professionalism of the staff, and I’ll be back in 3 years for the 7th. More

Outstanding! I have been dealing with Chris Goodrich and Laura at Fields for the last several years. To be honest although I enjoy my car it is the service they p I have been dealing with Chris Goodrich and Laura at Fields for the last several years. To be honest although I enjoy my car it is the service they provide that brings me back to BMW over other cars. More

Very Good My interaction with the Fields BMW staff was very good throughout the car buying experience. Carrie Shapiro was excellent in finding the right vehicle My interaction with the Fields BMW staff was very good throughout the car buying experience. Carrie Shapiro was excellent in finding the right vehicle and giving me good counsel. I feel I got a fair deal - one that did not overly favor either side. Enjoying the vehicle and hope I do not need to comment on Service Department for a long, long time. More

Outstanding Service Fields BMW provides outstanding service. Employees are friendly and are always looking for ways to be helpful. I think they make every effort to meet Fields BMW provides outstanding service. Employees are friendly and are always looking for ways to be helpful. I think they make every effort to meet the customers needs. More

Very good Service was excellent and all personnel were very courteous. I have always had very good service and attention and the bmw has a very good maintenance Service was excellent and all personnel were very courteous. I have always had very good service and attention and the bmw has a very good maintenance record More

Good team effort - sales, service, organizational Very helpful and prompt, which was exceptionally helpful as I was moving cross country. The car had a factory issue and they were helpful resolving al Very helpful and prompt, which was exceptionally helpful as I was moving cross country. The car had a factory issue and they were helpful resolving all issues and ensuring the car was sent cross country More

great to deal with They got us the car we wanted at a price we wanted, plus friendly people, no hard sell, good trainer (BMW "genius"), and efficient free car wash. They got us the car we wanted at a price we wanted, plus friendly people, no hard sell, good trainer (BMW "genius"), and efficient free car wash. More

Last service experience Damage caused to the vehicle resulting in needing the repairs were BMW engine design flaw issues and should have been repaired by fields when I brough Damage caused to the vehicle resulting in needing the repairs were BMW engine design flaw issues and should have been repaired by fields when I brought it to the attention of service team, and prior to the expiration of warranty. This overlook cost me thousands of unneccessary dollars. Nevertheless, Jerry has always been very good and attentive to any issues that have come up with my vehicles. More