Back

Ferrari of San Francisco - Service Center

Mill Valley, CA

4.9
64 Reviews

64 Reviews of Ferrari of San Francisco - Service Center

Sort by
June 01, 2023

Absolute pleasure working with Mel in their service department. The level of follow up and detail on every aspect of the process was outstanding. Bravo. More

by aermarin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Lecap
Jun 01, 2023 -

Ferrari of San Francisco responded

We greatly appreciate your support and glowing review! It brings us joy to know Mel provided outstanding service and exceeded your expectations. We look forward to the opportunity to assist you again in the future.

May 27, 2023

Excellent and very professional service throughout the entire process from beginning to the very end. Even provided a video from the service tech explaining everything! More

by None
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel
May 29, 2023 -

Ferrari of San Francisco responded

We appreciate your excellent review of our professional service, and we're glad to hear that you had a great experience at Ferrari of San Francisco. Our team strives to provide the best service from start to finish, and we're happy to hear that we could deliver that. Thank you for choosing us for your automotive service - we hope to assist you again in the future!

May 05, 2023

The service managers are very knowledgeable, informative and helpful in getting your car serviced in a timely manner More

by Bob f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel
May 05, 2023 -

Ferrari of San Francisco responded

Thanks for your glowing review, Bob! Our team is always happy to help you out!

April 25, 2023

Mel at Ferrari of San Francisco was awesome. She was on top of everything, responsive, and followed through on everything. She also helped coordinate an insurance claim for me while it was in th More

by Tony Sarto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Lacap
Apr 26, 2023 -

Ferrari of San Francisco responded

We're so glad to hear that Mel took care of everything for you, Tony! It's great that she offered responsive and helpful assistance throughout the process, including coordinating the insurance claim. Thank you for supporting Ferrari of San Francisco — we look forward to working with you again next time!

April 13, 2023

Mel and Todd, out at Ferrari of San Francisco service are very pleasant to deal with if you have any questions about your vehicle, don’t hesitate to ask for them .. they are both very helpful, kind and give More

by Johnnyunlv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Lacap , Todd Troedel
Apr 14, 2023 -

Ferrari of San Francisco responded

Johnny, thank you for sharing your service experience with us on DealerRater. Please let Mel and Todd know anytime that we may be of further service to you. Make it a great weekend.

March 31, 2023

What a difference dealing with Mel from my last visit there, very proficient wonderful experience , Mel is outstanding advisor More

by Italian Job
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Chiappone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mel in service
Mar 31, 2023 -

Ferrari of San Francisco responded

We are glad to hear that Mel earned your 5 stars. Thanks for working with the Ferrari of San Francisco team!

March 03, 2023

My service advisor Mel was terrific! The recall work was completed so that's good. More

by bscluminox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Chou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Harley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom McAfee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Emmanuel Turin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Paddack, Todd Troedel
Mar 03, 2023 -

Ferrari of San Francisco responded

Thanks for the great review of Ferrari of San Francisco. Mel will appreciate the shoutout!

February 23, 2023

Brought car in for recall work @8am and was completed & washed @12 with no issues. Mel Lacap took care of everything! More

by Danzf430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Lacap
Feb 24, 2023 -

Ferrari of San Francisco responded

Thank you for sharing this 5-star feedback with the Ferrari of San Francisco team!

February 17, 2023

I had an excellent service experience at the dealership. Especially with Valeria Sanabia the service advisor who took awesome care of me. The car was completed perfectly and she even had a Uber pick me up f More

by tomjow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valeria Sanabia
Feb 17, 2023 -

Ferrari of San Francisco responded

Thanks for the great review of Ferrari of San Francisco. Valeria will appreciate the shoutout!

December 31, 2022

Prompt, courteous. Video clip by the Tech who worked on my car was very helpful. Valeria is a gem! First class service from start to finish. More

by Fast Planner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar - he picked up and delivered my car. Professional, Valeria Sanabia, Todd Troedel
Jan 03, 2023 -

Ferrari of San Francisco responded

We’re delighted to get your 5-star review. Valeria and the team are glad to have your trust and confidence. Thanks for working with us here at Ferrari of San Francisco!

2
...