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Fernandez Honda

San Antonio, TX

Overview
Reviews
Vehicles
4.8
1,381 Reviews
Call Dealership (210) 928-1500
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8015 Interstate 35 S

San Antonio, TX

78224

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Showing 1,381 reviews

June 03, 2025

Excellent customer service! Kept me updated with my service and costs. Quick and easy drop off and pickup. More

by PantC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Jun 05, 2025 -

Fernandez Honda responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

June 03, 2025

I went in for a 3-4 hour service for recall and i was done in two hours! They kept me in the loop and got me on the road in no time. My service manager was very professional and took good care of me. More

by superdmt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ahr
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Jun 05, 2025 -

Fernandez Honda responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 01, 2025

Did excellent work, work done in proper time friendly service Was given quotes on prices done to vehicle was very reasonable More

by raximenez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 31, 2025

Very nice and professional staff. Clean lounge area. The only complaint is the waiting for the oil change to be completed. More

by Tricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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May 30, 2025

Mr. Keosakhone service reprensentative did a great job taking care of my needs during my visit. He was very professional and explained everything to me in detail the information that I needed to know and More

by jalmosara28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keosakhone Keoviva
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Jun 02, 2025 -

Fernandez Honda responded

Hi, we're happy to hear you had such a positive experience with Keosakhone! Feel free to reach out to us if you need anything. Have a wonderful day.

May 26, 2025

Got the service I requested promptly, Keo was very helpful assisting me on what I needed done to my vehicle.. More

by Wowo5792
Workmanship
Recommend Dealer
Yes
Employees Worked With
Service department
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May 27, 2025 -

Fernandez Honda responded

Hi, we're happy you found Keo to be so supportive during your experience here at Fernandez Honda. Please don't hesitate to reach out if there's anything additional we can do for you.

May 25, 2025

Very slow service, had an appt for a simple oil change and it took almost 3 hours. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert
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May 28, 2025 -

Fernandez Honda responded

Thank you for your feedback. I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. If there is ever anything I can assist you with in the future, please feel free to contact me. Lee Tinoco General Manager - Fernandez Honda ltinoco@fernandezhonda.com

May 28, 2025 -

Jerry responded

Your service rep made it clear that this was the norm, you triple book and have no regard for your customer’s time.

May 24, 2025

Good service the quick serving water in coffee and they do a good job very convenient good people very nice place More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony. Bain
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May 25, 2025 -

Fernandez Honda responded

Hi Andy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 24, 2025

Fernandez Honda is always able to help me with any concerns I may have with my car. Jason was especially helpful as the advisor I had for this visit. He made the process smooth and easy to understand More

by morgan.bz19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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May 25, 2025 -

Fernandez Honda responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

May 23, 2025

Service was warm and welcoming. They were able to give me an accurate wait time, offered free coffee and water. More

by jamesc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Barrera, Danny Alvarez, Ruben Fuentes, Jeanne Mann, Gilbert Hilburn, George Dugosh, Steven McConnell, Steven Collins, Michael Esteves, Art Council
Report | Print
May 25, 2025 -

Fernandez Honda responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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