Fernandez Honda

-----Original Message----- From: Joseph & Claudia -----Original Message----- From: Joseph & Claudia Lukowski Sent: Monday, January 31, 2011 6:53 PM To: 'Adam Claiborne' Subject: Another note of -----Original Message----- From: Joseph & Claudia Lukowski Sent: Monday, January 31, 2011 6:53 PM To: 'Adam Claiborne' Subject: Another note of appreciation Mr. Claiborne - I wanted to write to you to say thank you. Aaron Sanchez exceeded my expectations once again. Last week I brought my Honda Odyssey into Fernandez Honda for routine maintenance on the power steering pump, which was making noises. Aaron applied a credit to my billing, because there was a factor recall, which applied to the power steering system. He was honest, and I realize that not everyone in the world volunteers discounts, when they apply. What is more remarkable is that my front bumper was displaced, and one of the fog lights was broken. Aaron suggested that he make the repairs, since he had good relations with suppliers and contractors to Fernandez Honda. Aaron promised me a competitive quote, and for less than $300, he found a capable and qualified vendor who repainted, and then re-placed the same bumper to the Odyssey. The vendor also supplied a new fog light. I could not believe my eyes, when I saw my van. The front bumper looked brand new. What can I say? I've written these emails to you before, but what I want you to know is that solid employees are hard to find. Please pass this note of gratitude to Aaron, and please be aware that he sells value for Fernandez Honda. (I spent over $2,000 on the final billing.) Aaron has convinced me that he will save me money when he can, but that he sells value. Nothing is done on the cheap, but everything is done on value. What more can I say? I bought my Odyssey from Fernandez Honda in 2005, and since then I have been a returning customer -- because of Aaron. Very Respectfully, Joseph Lukowski More

This dealership provides the best customer service around. They are all extremely helpful and have addressed all my needs at a great value. Additionally, they do a good job of following up later to around. They are all extremely helpful and have addressed all my needs at a great value. Additionally, they do a good job of following up later to make sure that everything was fixed to my satisfaction. I wouldn't take my car anywhere else. More

I have purchased two used vehicles from Fernandez Honda and have been extremely satisfied with both experiences. I've also heard the same thing from the people that I referred there. The prices were reas and have been extremely satisfied with both experiences. I've also heard the same thing from the people that I referred there. The prices were reasonable and the salespeople were pleasant and courteous. There was no rush or pressure. They let me decide and then helped me make the purchase happen. I'll go back next time I need a car. More

We looked online for our Pilot. There were many cars posted to choose from. In the end we decided on a 2 year old maroon number. We got new tires and it seemed brand new! David and the entire staff were posted to choose from. In the end we decided on a 2 year old maroon number. We got new tires and it seemed brand new! David and the entire staff were quite helpful. So are the email service reminders. This way, when we are unable to make it to the dealer, we know what service needs to be done and can avoid the "up sell" at the quickie lubes. My sister drove down from Dallas to get her new Pilot. gv More

Fernandez Honda was an exceptional dealer to work with. They responded to me with information about inventory in a timely manner. They were accurate in their description of the vehicle. Mainly, they made They responded to me with information about inventory in a timely manner. They were accurate in their description of the vehicle. Mainly, they made my purchase experience a pleasant one. Fernandez Honda was very professional throughout the process. More

Fernandez Honda strives to be the best in class and they live up to their expectations. I've not only purchased my accord there, but I take "pepper" (my car) in for regular service maintenance too. They a live up to their expectations. I've not only purchased my accord there, but I take "pepper" (my car) in for regular service maintenance too. They are professional, courteous, and reliable. Being a female, dealerships and service centers can be intimidating; however, Fernandez Honda has never made me feel uncomfortable. They go out their way to make sure your car needs are met. I appreciate their award-winning customer service and I am proud to be their regular customer. Keep up the great work! More

Went there to have my oil changed as it was due. Mr Sanchez recommended that some other work be done. He was not pushy or demanding but very informative. Although I did not have the work done at that Sanchez recommended that some other work be done. He was not pushy or demanding but very informative. Although I did not have the work done at that time, I will be returning to have work done again as Mr Sanchez recommended due to the excellent customer service I received. More

There were a couple of problems with my car. One was fixed promptly, but they couldn't exactly pinpoint what the second problem was. I appreciated the option of leaving the car longer to try to diagnos fixed promptly, but they couldn't exactly pinpoint what the second problem was. I appreciated the option of leaving the car longer to try to diagnose rather than just trying to fix things even when they were not sure. Some mechanics can take advantage of a situation like this and they did not. Service advisor was very nice and followed up with phone calls when he said he would. They also had free popcorn and bottled water and a very spacious and upscale waiting area. Next time I will wait there instead of worrying about getting a ride! More

I just purchased my second Honda from Fernandez Honda a new 2010 Honda Insight - great car. They went out of their way to help me with my purchase. Great dealership they always make me feel at home. I am a new 2010 Honda Insight - great car. They went out of their way to help me with my purchase. Great dealership they always make me feel at home. I am a single woman and have to rely on the dealership. The service department is fantistic - I would not take my Honda anywhere else. I am blessed to have this dealership to help me. More

The Fernandez Honda auto team exemplifies customer service. While treating customers with kindness and respect, Aaron conducts himself as a true professional to make sure that Honda car owners receive service. While treating customers with kindness and respect, Aaron conducts himself as a true professional to make sure that Honda car owners receive quality service in a timely manner. He also takes the time to make customers aware of upcoming service needs. In my most recent visit, Aaron pointed out a few maintenance items that I may want to consider within the next several months. In addition to our discussion, I also came home to find these documented recommendations sent to my personal email. The service team is very trustworthy and honest, and they work very hard to take good care of customers. I always leave with a good feeling about doing business with Fernandez Honda. More