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Ferman Volvo Cars of Tarpon Springs - Service Center

Tarpon Springs, FL

4.8
1,090 Reviews

1,090 Reviews of Ferman Volvo Cars of Tarpon Springs - Service Center

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August 02, 2022

I had two tires for installed and was told it would be two hours. It ended up three hours with no car wash and vacuum. When we mentioned the cleaning I was told it would be another 30 minutes. That would More

by lyheeljh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sharon O'Connor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coleton Reece, Matt Ketchum
Aug 03, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

We apologize for the negative experience you had with us. Please contact our manager, Shannon Newman at (727) 934-5789 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

August 02, 2022

When I bought my car I was told that if I need to service my car I will get a loaner car. It’s not true and I was very disappointed. More

by vladimira0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

July 30, 2022

Great Service Team! My only complaint is that they no longer offer loaner cars. Never a problem with service experiences. More

by thomas.hennessy3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Aug 01, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

July 29, 2022

Service Department at Ferman Volvo Tarpon Springs - always treated with respect. They listen and try to help. A loaner car is provided, if available, which helps since I live an hour away. More

by marsha2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Aug 01, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

July 29, 2022

This is the best service in the area. Matthew and Sharon are so accommodating. I trust them and am very grateful for their service. More

by KDENOTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Aug 01, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

July 29, 2022

I made an appointment for 10:40. I was out at 12:30. Two hours for an oil change. I will not be scheduling my next oil change with that facility. More

by ihernandez55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sharon O'Connor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Aug 01, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

We apologize for the negative experience you had with us. Please contact our manager, Shannon Newman at (727) 934-5789 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

July 27, 2022

The front office service personnel were very professional. The repairs were completed in a very timely manner. The reason for the downgrade and lack of recommendation is the mechanic left grease More

by jeff@jeffnabors.com
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Jul 28, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review! Please contact us to let us know how we can better serve you in the future.

July 26, 2022

We purchased a vehicle through Ferman Volvo on Saturday and we’re very pleased with our purchase. Mike K was great and very knowledgeable throughout our purchase. We would definitely do business w More

by rogerlayland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike K
Jul 27, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

July 23, 2022

Friendly service that was accomodating for an out of towner. What more can a customer want? More

by Jon1305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Jul 25, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

July 23, 2022

Service personnel are always friendly and helpful. They go out of their way to assist the customer every time. More

by lambboldlygo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Jul 25, 2022 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

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