Ferman Volvo Cars of Tarpon Springs

Jay greeted my husband outside the door on a Thursday. Showed him the car in detail. Made him feel very comfortable. He was not pushy. As a result we went back on Friday and test drove the car. Natura Showed him the car in detail. Made him feel very comfortable. He was not pushy. As a result we went back on Friday and test drove the car. Naturally, I (wife) fell in love with the C70. We then agreed to purchase it. Jay insisted that we not drive our car home as we were trading it in. He then gave us a loner. We were to pick it up on Saturday but it was raining. We called Jay and asked if we could postpone the pickup until Sunday. He said no problem. Jay was patient and thorough in answering all of our questions. He made buying the car a positive experience. More

I was leaving on vacation when I had a hard time getting my car out of Park. I called and got Jim Connor in service. He knew what to do to get my car out of Park so I could drive it. (shift knob button brok my car out of Park. I called and got Jim Connor in service. He knew what to do to get my car out of Park so I could drive it. (shift knob button broke off) When I arrived I found service department busy, but Jim was eager to help so I could start my vacation. He had my car fixed in less than an hour. Jim did a Great job! My only negative comment is the customer lounge is old and uncomfortable. More

Ferman offered to sell me a specific used car for a specific price over the phone. When I arrived, they increased the price over $2000. I was interested in a used car found on the Ferman website. Th specific price over the phone. When I arrived, they increased the price over $2000. I was interested in a used car found on the Ferman website. The price was higher than Kelly Blue Book estimated retail value, so I called the Ferman sales office. I spoke with a sale rep and asked if they would sell me the car at the KBB price. I quoted him the price shown on their website and I quoted the Kelly Blue Book price for a comparable car with the same mileage. The salesman agreed to sell me the car at the KBB price. Later the same day I received a call from another sale associate. I spoke with her briefly, she was eager to set up an appointment. I agreed to call ahead before I drove in so that she would have the car ready. I mentioned to her that I had spoken with another sales rep and we had agreed on a price. She indicated she was looking forward to meeting us and closing the deal as agreed. When we arrived at the dealership I noticed the car had very big lettering on the back window indicating the price was $995. I laughingly told the sales person I would be happy to accept the price they were offering on the lot. We looked over the car and took it for a test drive. The car appeared to be running in good shape considering its age. When I returned to the showroom I was prepared to purchase the vehicle with cash. It was at that time the sales person told me she could not possible sell it to us for the Kelly Blue Book retail value. They denied ever talking with me about the price, and indicated no one had authority to offer me any price guarantee on the phone. Ferman is playing bait-and-switch. They have the car predominately displayed in the front lot with the $995 price facing a busy street. They willingly told me they would match KBB price (which I feel is a reasonable offer for a 2001 vehicle), and then, after my wife and I both sacrificed ½ days’ pay each along with a 45 mile drive, we discover they are have pulled the offer from the table. In my opinion no one should be doing business with a dealership willing to use these tactics. More

My family has purchased 6 vehicles from Ferman Volvo in the past 10 years and all cars have been serviced at the dealership. The service has been completed professionally, always on time and with competit the past 10 years and all cars have been serviced at the dealership. The service has been completed professionally, always on time and with competitive prices and advice. Jim Conner has been great to work with and treats you like family. I wouldn't take the car anywhere else. The Body Shop has worked on a number of the cars as well. Living in Florida is a dangerous place to drive. Four of our vehicles have undergone different levels of damage and the guys in the body shop have made the repair process easy, from dealing with the insurance companies to getting the car out the door in brand new condition. More

They are great; Friendly, Out Going, and really care about you and your vehicle. They take the time to explain everything. I use to service at a local garage and was surprised to find that they are very about you and your vehicle. They take the time to explain everything. I use to service at a local garage and was surprised to find that they are very resonable in pricing and less than my local guy. This is a great dealership to service at! More