Ferman Mazda - Brandon - Service Center

Horrible Customer Service I had an appointment at this dealership, they let me waiting for 30 minutes even though I had told them a needed a shuttle because I had a work meetin I had an appointment at this dealership, they let me waiting for 30 minutes even though I had told them a needed a shuttle because I had a work meeting. My complain is against the answer of the technician Sam who showed zero respect and willingness to help. Also, the manager, he didn't give me any solution and was very disrespectful. I won't come back to this dealership ever; the worst customer service in four year with Mazda. More

Purchase of car We worked with Walter Bucklin and he did a great job helping us out. He found a car for me when we weren't even planning on buying that day, and then We worked with Walter Bucklin and he did a great job helping us out. He found a car for me when we weren't even planning on buying that day, and then followed thru with the details to complete the "No Hassle" deal. I am very happy with the car and will buy another one from Walt when we need it. Thank you Walt for the job well done. More

Ferman Mazda refuses to honor service warranty I have a speaker that has rattled ,such that I can't understand the words of a song, since I picked the car up NEW. I brought it to Ferman to fix twi I have a speaker that has rattled ,such that I can't understand the words of a song, since I picked the car up NEW. I brought it to Ferman to fix twice. Each time they took my car and "worked on it all day", but never tried to remove the door panel to actually examine the speaker. Why? Because they can't hear the problem when I take it in. Apparently my word has no credibility. I must be lying or to stupid to know a rattle when I hear one. I've only owned 20+ cars in my life. Similarly I came in when my car failed to start after sitting for 10 days. AAA jumped it and field tested the battery. I brought in their report showing the battery is defective. It also now requires a lot of cranking and chugging before it starts. up. It is only 6 weeks old and has about 2500 miles on it. I have had several other things wrong that they couldn't replicate on demand so they see no reason to look any further. I am disgusted. It is my 4th Mazda and I will never buy another and will discourage all who will listen because your warranty is useless. Where is your own pride in your brand. Is it worth cheaping out on service only to lose return customers? I want them to pull the door panel and actually look at the speaker and see whats wrong (either the diaphragm is torn or loose or the speaker itself is improperly secured. More

NEVER AGAIN!!!! I bought a brand new 2005 RX8 in 2006... Ferman Mazda in Brandon, FL. is now telling me it needs a 3rd... YES ...3rd new engine!!!! I have spent over 11,000.00 in repair bills in the past 6 Ferman Mazda in Brandon, FL. is now telling me it needs a 3rd... YES ...3rd new engine!!!! I have spent over 11,000.00 in repair bills in the past 6 months alone! Go anywhere but Ferman... And DONT buy a Mazda!!!! The service department and the receptionist who answers the phone stated they don't know the dealership owners name. Mazda corporation said I should have bought the extended warranty!! Why can't they make a quality product with and engine that lasts more than 60k miles! I have more than 35 pages of repair bills from the dealer. What was to be my dream car - turned out to be my biggest nightmare! More

Because of a couple of bad experiences with 2 separate Ferman Mazda Service departments just over 10 years ago (Yes, I hold a grudge for a long time when treated a certain way!), by nature I have an extre Ferman Mazda Service departments just over 10 years ago (Yes, I hold a grudge for a long time when treated a certain way!), by nature I have an extremely low opinion of all service departments. But my experience thus far with the Brandon Mazda dealership since purchasing my 2009, then 2010 Mazda RX-8 has been very satisfying; due mostly in part to Brain Woolery. Brian doesn't play politics like others I've had the misfortune of dealing with...the ones with the false smiles and routine they've memorized from some Ferman Service Advisor seminar/training. Brian is real, and genuinely treats the customer (me @ least!) with respect and appreciation. I enjoy chatting with him while I'm waiting on my vehicle to be serviced. I've even gotten to know (if by face only) a few of the technicians that service my auto when I bring it in; and they are some of the most down-to-earth individuals I've met...knowledgable, but real people. THIS is why I've given the rating I have. I purchaesd a Maint. Agreement with my RX-8. The OEM warranty I believe expires after the next 5K miles. Bexcause of those BAD experiences I mentioned above (I had a 3rd Gen Rx-7 @ the time), I located an independant Mazda service shop that I was very satisfied with. When my RX-8 warranty expires, I will probably return to that independant Mazda mechanic. But, should I decide not to for any particular reason, it will ONLY be due to Brian Woolery, and the technicians he assigns/makes sure services my vehicle each time I bring it in. More

Mr. Woolery is the consummate professional. He quickly identifies the problem, and responds to remedy it. Late, on Wednesday afternoon, we experienced a tire blow-out (on the Interstate). Upon telephoning identifies the problem, and responds to remedy it. Late, on Wednesday afternoon, we experienced a tire blow-out (on the Interstate). Upon telephoning Mr. Woolery, he immediately told us to bring in the vehicle. He reassured us that a replacement tire was available and would provide any needed services. His calm, friendly and professional demeanor was enough to soothe any anxiety about the incident. He even shared his recent "tire blow-out" which seemed to be just as, if not more, harrowing. Of note, Mr. Woolery waited until the vehicle's work was "properly" finished before going to lunch. Since it was lunch time, he insisted upon waiting for the vehicle's completion (before he left)! Ken, from the Service Department, working with Mr. Woolery, quickly removed the tire remants from the rim and replaced the tire. He performed an alignment to ensure that the vehicle would drive properly (without any pulling). And as an added plus, he cleaned off the tire marks (where the tire hit) on the passenger door. (He did it as an "extra", a nice touch). That was incredible - as busy as the Service Department is, Ken still made time to do that (it was also during lunch time - there was no sandwich in his hand, with his saying, "I'll get to it after lunch"). He was kind and gracious about his work. Working quickly, ensuring customer safety and satisfaction. Kudos to both Mr. Woolery and Ken! Please be certain to recognize them, if possible, with adequate remuneration. Thank you. More

Most recent visit: May 7, 2012. Service Advisor: Brian Most recent visit: May 7, 2012. Service Advisor: Brian W. I always bring my CX-7 2008 to Ferman Mazda for service. Why? Well for o Most recent visit: May 7, 2012. Service Advisor: Brian W. I always bring my CX-7 2008 to Ferman Mazda for service. Why? Well for one thing the service advisors always go out of their way to help me get my car the service it needs in the shortest period of time reasonable to what I'm having done. If they can't they advise me of the time required. I have always had a positive outcome when working with Brian W. He goes out of his way to give us the best service possible. If something is needed beyond what I brought in the car for he works toward a positive solution and advises me of the options and what is the best option. So thanks so much to Brian W. WAY TO GO! (The CX-7 is a great car!) More