Ferman Mazda - Brandon - Service Center

Brandon Mazda Service Sam and the team at Ferman Brandon Mazda always go above and beyond for their customers. They are friendly and knowledgeable as well as keep you infor Sam and the team at Ferman Brandon Mazda always go above and beyond for their customers. They are friendly and knowledgeable as well as keep you informed on the status of your vehicle and any additional service that maybe needed or required. More

Sam's the best asset you folks have John's very good as well!!!. Braxton is always friendly and good for conversation... And Stacy does a great job at the counter ok ok John's very good as well!!!. Braxton is always friendly and good for conversation... And Stacy does a great job at the counter ok ok More

We saw the same young man that helped us w.ith our last car. We came to get our oil changed and started looking at new vehicles, we went right over to Daniel Jackson, because we enjoyed his attention and the se We came to get our oil changed and started looking at new vehicles, we went right over to Daniel Jackson, because we enjoyed his attention and the service he gave us before, he worked with us to get the best deal we could get and we appreciated it. More

No Pressure Kevin did an excellent job showing me the vehicle, explaining the safety devices and listening to what I was looking for in a new CX-5. At no tim Kevin did an excellent job showing me the vehicle, explaining the safety devices and listening to what I was looking for in a new CX-5. At no time did he put high pressure sales tactics on. More

The service was fast and easy. I thought the waiting room was comfortable. It's nice to have coffee and snacks. The service representative was friendly and found a coupon I could ap I thought the waiting room was comfortable. It's nice to have coffee and snacks. The service representative was friendly and found a coupon I could apply to my bill. That made me happy. Very exceptional service and fast. More

Great experience. Treated very well from the moment I pulled up to the moment I checked out. There is a TV in the waiting room that appears to show the status of vehic Treated very well from the moment I pulled up to the moment I checked out. There is a TV in the waiting room that appears to show the status of vehicles that are being worked on. I never saw my vehicle on the TV. It would be nice to see this so you would have an idea on how much longer your repair would take. More

Great 1st time visit to Mazda Dealership in Brandon. The service manager provided quality information about my concerns as a 1st time customer. He took the iniative to answer questions he knew were impo The service manager provided quality information about my concerns as a 1st time customer. He took the iniative to answer questions he knew were important to me without my having to ask. He made sure I was not rushed even though there were other customers in demand of his attention. When I returned to pickup my car. He acknowledged my presence while taking care of another customer. When he checked me out he explained what was done and the cost. Before he walked me to the cashier he provided a discount coupon and ensured the case was available to take care of me right away. The cashier was clearly very busy, but t ook the time to ensure I understood what the service Manger had said and done for me. It was a great experience and look forward to my next visit. More

Honestly Is The Best Policy I always feel like a valued customer when I visit this dealership. The maintenance team seems to display honesty and integrity in their recommendation I always feel like a valued customer when I visit this dealership. The maintenance team seems to display honesty and integrity in their recommendations of work needing to be done. More

Amazing friendly service Went here with no appointment on a Saturday morning expecting to wait hours. Not even 30 mins later my service guy came back saying my car would be do Went here with no appointment on a Saturday morning expecting to wait hours. Not even 30 mins later my service guy came back saying my car would be done soon. Took care of my maintenance, oil change, tire rotation, tire even had a nail in it got that done too. Can’t take my baby (car)anywhere else now, they family! More

Conevenient and Efficient! This was my first experience in getting service for my brand new Mazda CX-5. I got a couple of email reminders starting a month before service was due This was my first experience in getting service for my brand new Mazda CX-5. I got a couple of email reminders starting a month before service was due. I made a phone call to inquire about updating my navigation chip and it was promptly returned with good information, also with a reminder about service. I scheduled my appointment on line very easily. There were plenty of appointments to choose from, which made it very convenient for my schedule. When I arrived, I was checked in a few minutes early, and in completing my 5,000 mile service, payment was efficient and I was on my way in about 45 minutes. No issues; nice job! More