Ferman Mazda - Brandon - Service Center

Professional and good customer service. Very nice employees. The only recommendation I will give is to maintain the waiting room better. It's ok but it could be better organize and neat. Nee Very nice employees. The only recommendation I will give is to maintain the waiting room better. It's ok but it could be better organize and neat. Need signs to let us know where the room is, it was confusing to get there. Thank you so much for a good service. More

Excellent customer service,professional,friendly Very. Friendly ,professional service advisor Sam go the extra mile to make sure customers is satisfied and provide exceptional customer service as wel Very. Friendly ,professional service advisor Sam go the extra mile to make sure customers is satisfied and provide exceptional customer service as well as all the staff I will not take my vehicle anywhere else! More

Collision Shop Took my car to Ferman Mazda Brandon for accident repair. and was explained the procedure and that it would be 3 to 5 days for the adjuster no problem, Took my car to Ferman Mazda Brandon for accident repair. and was explained the procedure and that it would be 3 to 5 days for the adjuster no problem, then it would be ready in 3-4 days to repair no problem. Insurance company called said it would be ready on the 8th no problem all is good. NOT! body shop said it was in line to be washed, 3 days later still there When my husband and I went to see what was going on we Talked to Manuel told him we were tired of his lies as we had called each day and got the same answer and were going to file a complaint. He laughed in our face and said go ahead I don't care We then talked to the sales manager and he called the body shop manager who appeared some what later as he was busy ' They both listened bottom line Manuel has no respect for the customer got my car 2 hours after the fact More

very professional staff had 15,000 miles service completed on my CX-5 and did not have to wait very long under 2 hours , with dealership showroom having a complete remodel co had 15,000 miles service completed on my CX-5 and did not have to wait very long under 2 hours , with dealership showroom having a complete remodel could have been a very bad situation but was not. More

Honest and efficient I had a routine service appointment and an additional question about a sensor that was on. Sam answered my question immediately and I waited for the c I had a routine service appointment and an additional question about a sensor that was on. Sam answered my question immediately and I waited for the car. I was out in a half hour, including my questions about the renovations going on. As always, Ferman is honest and efficient. More

Everything I Needed After finishing my one year of maintenance, I had my oil done at an un-named place, but let's just say it rhymes with Nifty Boob, and they (among othe After finishing my one year of maintenance, I had my oil done at an un-named place, but let's just say it rhymes with Nifty Boob, and they (among other things) told me that my battery needed to be changed urgently. Then they looked dejected when I said it was still under warranty. So I came to the dealership for a battery check, and to get a piece of plastic that was now hanging from my undercarriage clipped back in place. They did it quickly, without fanfare, and without charge. I think I'll make an effort to get there for further maintenance rather Lubing with folks whom I might be able to get to in a Jiff. More

Smooth Service The whole process to setup a service appointment through driving off the lot was very smooth. Joe kept me informed throughout the appointment time. The whole process to setup a service appointment through driving off the lot was very smooth. Joe kept me informed throughout the appointment time. I just moved to FL from AL and Ferman Mazda just made the relocation a little bit easier. Thank you. More

Courteous and Professional Joseph and Sam were very courteous and professional. They just took care of business in a timely manner. Great experience fellas, as usual. Definitely Joseph and Sam were very courteous and professional. They just took care of business in a timely manner. Great experience fellas, as usual. Definitely went above and beyond👍 More

Quite Happy My daughter and I both take our Mazdas in at the same time. Everyone has always been polite, professional and our cars are well taken care of! My daughter and I both take our Mazdas in at the same time. Everyone has always been polite, professional and our cars are well taken care of! More

Sam is the best! Sam always looks out for me! He really makes getting my car serviced easy. He’s always been on my side, making sure I get what I need, but nothing I Sam always looks out for me! He really makes getting my car serviced easy. He’s always been on my side, making sure I get what I need, but nothing I don’t need! He takes extra care of me and almost always knows exactly who I am, even though he only sees me every 3-4 months! More