Ferman Mazda - Brandon

Great experience--son's first new car Monica Guzman recently sold us a new Mazda 3 for our 17 year old son. As he was new to the car buying process, Monica was careful to explain his new Monica Guzman recently sold us a new Mazda 3 for our 17 year old son. As he was new to the car buying process, Monica was careful to explain his new ehicle to him (great product knowledge), answered all his questions, introduced him to the service manager, and made him feel completely at ease by letting him know he could call with any questions any time. As a dad who has purchased many cars over the years, I can say that Monica made the transaction as smooth, easy and enjoyable. I recommend her, the vehicle she sold, and Ferman Mazda without hesitation. More

comfortable atmosphere professional staff Great inventory of cars. Found what WE wanted and test drove. All questions were answered. We were pleased with the amount of our trade-in as well as Great inventory of cars. Found what WE wanted and test drove. All questions were answered. We were pleased with the amount of our trade-in as well as the purchase price. Alan did a great job of explaining the cars features and made sure we were happy and comfortable with all the modern technology. Robin in finance was very personable and explained the numbers to our understanding. Oh yeah, the dealership is clean and comfortable. We recommend this dealership for a professional experience. More

Enjoyable car buying experience The first impression is that this dealership is very clean and well maintained. The sales rep who helped us explore our options was Alan Houze. Alan The first impression is that this dealership is very clean and well maintained. The sales rep who helped us explore our options was Alan Houze. Alan greeted us with a smile and a pleasant demeanor. He was affable and knowledgeable about the different Mazda vehicles and their options. He guided us through the selection and finance process with wit, humor and candor, which was much appreciated. He took time to review and explain the many innovative elements of our new Mazda 3 GT both during and after the sale. More

GREAT EXPERIENCE!! I had the best experience in purchasing my new Mazda 3! Ferman Mazda has a great staff and excellent service!! I highly recommend using them for your I had the best experience in purchasing my new Mazda 3! Ferman Mazda has a great staff and excellent service!! I highly recommend using them for your new car purchase!!! Catherine explained EVERYTHING about my new car - she knows her cars! More

Amazing Dealership!! Amazing is the only word to describe this dealership and our salesperson, Monica! I have never had an experience buying a car that could match the ser Amazing is the only word to describe this dealership and our salesperson, Monica! I have never had an experience buying a car that could match the service, attention, and politeness that we received from Ferman. We came to Ferman still rattled with anxiety after dealing with another terrible Mazda dealership in the area expecting something to go wrong or to meet at least one person that wasn't pleasant, but that never happened. Right down to the bitter end last night at 11:00PM Braxton and Tim were great to deal with. We actually had fun talking with everyone there. I can't thank Ferman enough -- it made me very happy to see a smile on my wife's face last night when we left with our new cars (rather than stress and anxiety). I am also very appreciative of the fact that they went out of their way to locate and obtain both vehicles we wanted in such a short amount of time. Monica gave me the option to take the same model in a different color that they had on their lot, but was more than willing to find the color I wanted at another dealership. The environment was relaxed, no one was pushy, and there were certainly no sleazy salesmen in sight. I highly recommend this dealership and Monica especially. Thank you for the great experience. More

Great Dealership! I would highly recommend this dealership to anyone searching for a Mazda! We have now purchased our 3rd CX-5 and love them! Monica is wonderful - al I would highly recommend this dealership to anyone searching for a Mazda! We have now purchased our 3rd CX-5 and love them! Monica is wonderful - always there to help even after we have purchased our vehicles...give Monica Gura a call! Thanks Monic! More

Very easy deal We searched several dealers (not just Mazda) in the Tampa area for a used car and found Monica and the folks at Ferman Mazda very pleasant to work wit We searched several dealers (not just Mazda) in the Tampa area for a used car and found Monica and the folks at Ferman Mazda very pleasant to work with. Monica was very straight forward and honest in every aspect of the transaction. If you are in the market for a Mazda, call Ferman and ask for Monica Gura. More

Great 1st Auto Purchase Experience I recently took my youngest daughter to Ferman Mazda to buy her first car. I was hesitant to go to a dealer because I dreaded having to go through the I recently took my youngest daughter to Ferman Mazda to buy her first car. I was hesitant to go to a dealer because I dreaded having to go through the haggle process. I really didn't want my daughter's first purchase experience to be marred by the frustrating back and forth routine of "let me talk to my boss and see what we can do" several times. Monica Gura was our saleswoman and she was awesome! She was approachable, friendly, and sincere about making this first purchase an easy and memorable one for my little girl. With just one talk about a college budget, minimal credit history, college job history and our expectations, Monica was able to search multiple creditors and sales options with one 20 minute consult with her boss. She came back with several options which were very appealing and we made the purchase. A great experience and a great person to deal with. I highly recommend her and trust she will look out for others and she did us!! More

Excellent customer service We went in to look for a new car for my daughter. customer service from start to finish was extraordinary. The staff went above and beyond to assist u We went in to look for a new car for my daughter. customer service from start to finish was extraordinary. The staff went above and beyond to assist us in making the right choice for her. Robin Campbell the finance manager made the process extremely simple. Catherine Weber and Braxton Simmons treated us like we were family. If you need a car and want a great experience go to see them More

Waste of time Wasn't too impressed. Started off with one dealer who greeted me on the lot - seemed very new, and very intimidated. She ended up leaving after the fi Wasn't too impressed. Started off with one dealer who greeted me on the lot - seemed very new, and very intimidated. She ended up leaving after the first test drive because she wasn't feeling well and another dealer took over. Advised which vehicles I was interested in and would like to test driver and was asked "why?" I thought this was odd, and was steered away from test driving one of the cars I was interested in by the dealer. Once I narrowed down to the car I was happy with things seemed to take forever. The dealer left several times (4+) to discuss the car with someone (Her boss?). These conversations took 30 minuets plus about each time she went into his office. Her boss sat in the corner in his little glass cube, never came out to greet me or discuss any vehicle with me himself. I wasn't happy with pricing options and was looking to negotiate something that would work for myself and the dealership. They didn't seem to want to keep my business ... More