Ferman MINI of Tampa Bay

Working with Manny and Ferman Mini was a pleasant surprise. No pressure, helpful in finding me just the right vehicle, and great with following up. I love the car and feel confident my future dealin surprise. No pressure, helpful in finding me just the right vehicle, and great with following up. I love the car and feel confident my future dealings with service at Ferman will be just as seamless. More

Ferman Mini's sales team will say anything to get a sale. We went in to test drive a car and went over all the features extensively. One of the options most important to us was the distance managin sale. We went in to test drive a car and went over all the features extensively. One of the options most important to us was the distance managing cruise control. The test drive they take you on is just around the block with max speeds of 35 mph, but Manny showed us how to set the distance between the cars and control it from the steering wheel. We also went over this feature with the tech wizard while setting the car up. On the ride home, going at highway speeds, we were not able to engage the option. We called and talked to the tech wizard, Leah, who told us the option doesn't engage unless you're going over 70 mph. This seemed odd, but we tried again and it still didn't work. We brought the car back the next day, and all of a sudden it was our fault the car did not have the cruise control option we had requested. Turns out, that trim style only has the "regular" cruise control - which Manny all of a sudden was aware of even after admitting he thought our car had the upgraded feature the day before. Michael and Manny went to extensive lengths to blame us for the mistake, and did not offer any kind of remedy. Michael even tried baking in extra charges to cover the costs of their error. Only when our previous salesperson was back in the office (Tony) did we get help navigating the process of Ferman Mini ordering a corrected car for us. But nothing was waived or offered for our inconvenience due to their lies and omissions. Upon leaving the final time, we were told we would get a call from the regional manager within the week - it's now been almost a month and no one has reached out since we left with our corrected vehicle. We would not recommend buying any car from Ferman Mini - their sales team does not stand behind its mistakes and instead blames the customer at every stage. Customer service is dead here. More

I had a small issue with my new Countryman. I reached out to Matthew and it took care of it right away. I reached out to Matthew and it took care of it right away. More

Excellent service. Everyone is friendly and keeps you informed. Never had an issue with anything Everyone is friendly and keeps you informed. Never had an issue with anything More

My salesman, Bob was excellent as was Santos the sales manager. Was not happy when in financing at the end of signing all the papers I was told I would not receive a check for my car they bought that they manager. Was not happy when in financing at the end of signing all the papers I was told I would not receive a check for my car they bought that they had to mail it to me. Have sold many many cars, and this has never ever happened to me. We’ll say three days later. I did have a check. More

I stopped in a couple of weeks prior to my scheduled first service on my 2025 Mini Countryman to check out available services at this dealership. Matthew offered to take my vehicle in immediately and h first service on my 2025 Mini Countryman to check out available services at this dealership. Matthew offered to take my vehicle in immediately and have me comfortably wait for service as well as answer questions I had about the vehicle’s features and technology. A very pleasant and helpful experience! More

Always a pleasant experience- Matthew and Courtney are great. and love that my car is clean when the work is complete. great. and love that my car is clean when the work is complete. More

The best, best of the BEST! Ryan knew my MINI Cooper zesty yellow 2022 convertible from top to bottom and inside out. Especially when I had to call him whenever I got stuck. In Ryan knew my MINI Cooper zesty yellow 2022 convertible from top to bottom and inside out. Especially when I had to call him whenever I got stuck. In the beginning— and the middle and pretty much all of my endings. All of which ended with another question. I did use the manual. Rarely. More

Courtney provided excellent customer service as usual and had our vehicle back very quickly, She always receives us with a smile and provides us with excellent vehicle information. had our vehicle back very quickly, She always receives us with a smile and provides us with excellent vehicle information. More

Tony was excellent to work with. I recommend him highly. He is very detailed oriented and very good to work with. I recommend him highly. He is very detailed oriented and very good to work with. More