Ferman MINI of Tampa Bay

Excellent Motoring Services/ Unsatisfactory Web Schedule Ser My Mini service experience was excellent. However, my web scheduling experience was UNSATISFACTORY. The wait option was not available. I had to lie, i My Mini service experience was excellent. However, my web scheduling experience was UNSATISFACTORY. The wait option was not available. I had to lie, indicating drop off, in order to get an appointment. I am bothered by the need to lie. What was my maintenance problem? I had an exterior blub warning, replacement of the antenna and gas cap. Definitely not major repair issues. I live in Tampa and arrived at your service center prepared to turn around and drive to another dealership. I purchased my first Mini from you in 2005 and now drive a 2012 because I wanted a different color. So far all my purchases and maintenance has been with you. Do something about your web scheduler. More

Great Graphic Work The Mini seemed naked without it's stripes .😁 Took it to Ferman Mini and they did a fantastic job on it. My Mini is complete. The Mini seemed naked without it's stripes .😁 Took it to Ferman Mini and they did a fantastic job on it. My Mini is complete. More

Ask for Ryan George Painless experience with no pressure. Ryan is not a salesperson; he is an advisor with extensive knowledge of the Mini Cooper line. Pressure does not Painless experience with no pressure. Ryan is not a salesperson; he is an advisor with extensive knowledge of the Mini Cooper line. Pressure does not work for me but knowledge is everything. As a former salesperson that was what worked for me. I gave my client knowledge and based on the information given I gave them my suggestions. I never cold call since referrals were bountiful. Honesty will always win and Ryan is an honest man. More

Unethical sale of complete lemon I bought my Mini Cooper S Clubman from Ferman on May 29, 2014, excited to have purchased my first Mini Cooper. In my year and a half of ownership ( I bought my Mini Cooper S Clubman from Ferman on May 29, 2014, excited to have purchased my first Mini Cooper. In my year and a half of ownership (and 40,000 miles), I have had system wide failure issues on the car, including: -Thermostat Housing -Cooling Fan -Waterpump -A/C Compressor -Timing Chain (Class action lawsuit judgement - refusal to help) -Valve Cover Leaks -Oil Filter Adapter leaks -2 Broken Oil Caps -Cam Cover leaks -Front Case Leaks -Alignment Issues -4 sets of brakes -2 sets of tires -Non functioning Radio The oil changes and services were done through Ferman Mini until my distrust became apparent. I was notified of the class action lawsuit judgement against Mini for the problematic engine. I reached out to Mini directly 1/26/16, and was told that there were options, but I had to bring the car into the dealer to have it looked at. By now, the car has engine noise at start up, is leaking a considerable amount of oil, and is smoking occasionally. I’m immediately told that I would have to pay an excessive and added $250 diagnostic fee - for a car that I have been sold from this dealer and dissatisfied since day 1 - because I had “too many issues”. I hesitantly agree, hoping that Mini will do right by me in light of the legal action against them. I’m told that the car needs Timing Chains, has oil leaks coming from the front cover, the remote oil filter adapter, and cam cover, the radio would have to be replaced, the water pump is leaking, and my concerns about the transmission issues were never even addressed. The only assistance I was offered was a discount off the work- on a car that has a class action judgement against to repair and told to pay out of pocket an additional $3000 to fix. I have owned the car less than 2 years, and less than 40,000 miles. These are not normal wear and tear repairs, these are not negligent repairs, they are horrific and system wide failures that have warranted legal actions, and Ferman knew this when it dumped the car on me, the unsuspecting buyer. While looking back at my inspection reports, they had noted on the hand written inspection that oil leaks were present at my first service visit and never advised... while it would have still been under warranty. So thoroughly discouraged, I looked at trading it in only to find that it has depreciated so much since I bought it that I am stuck with over $10,000 in negative equity, and that's not even including the work I'd have to get done just to trade it in. I was sold the car for $16,900, and it is barely worth $4800 today. I feel that I was completely ripped off by Ferman, knowingly sold a lemon of a car that had pending litigation against, and have zero options of getting out of this car into something reliable. How can a car that is less than 6 years old and under 100k miles have system-wide failures across the board? More importantly, how can a dealer such as Ferman, in good faith sell me a vehicle with pending litigation and this many issues? A/C compressor failure, Cooling Fan failure, Thermostat Housing leaks, waterpump leaks, 4 separate oil leaks in 4 different locations, a timing chain issue that Mini is aware of but wants me to pay out of pocket to repair, Transmission issues that that endangered my life when the vehicle surged forward on its own at a light, radio failures, 4 sets of brakes in 40k miles, 2 sets of tires, THIS is the kind of quality that Ferman delivers to its customers? Please stay away from Ferman and Mini - and share this story as a warning to all of their absolutely unethical actions More

Fast MINI For a few weeks my sales advisor and I had been going back and forth about what was in stock and what I could afford. Well when I finally pulled the t For a few weeks my sales advisor and I had been going back and forth about what was in stock and what I could afford. Well when I finally pulled the trigger and walked in unannounced, Ryan George got me into the perfect MINI for me, my family and my budget. This is the second MINI that I have bought from Ryan and I'm looking forward to the next one. More

Second time working with Ferman and just as great as first As a financial advisor and car buff, I am asked to assist in many car purchases. This recent one brought me back to a Ferman dealer. I called Ferman As a financial advisor and car buff, I am asked to assist in many car purchases. This recent one brought me back to a Ferman dealer. I called Ferman Mini and spoke with the Manager John regarding a pre-owned mini. He was great and put me with Jack. Within a 10 min call the deal was done. My friend picked up the car today. The car was as described and the team did a fantastic job! Thank you to all involved and I look forward to the next deal. More

Thanks, Ryan George! This is my third mini that I've purchased from Ryan. He always treats me with respect--I've been to some car dealerships where it's so trying that you This is my third mini that I've purchased from Ryan. He always treats me with respect--I've been to some car dealerships where it's so trying that you would rather have a tooth pulled! He makes the car-buying experience actually fun! I really appreciate him working with me to pick up the car on my schedule. My experience at Ferman is always first-class! More

A 'Customer First' dealership I recently purchased a 2013 MINI Countryman S which I love. After 4 weeks I discovered that the car had a broken support bracket not covered by warran I recently purchased a 2013 MINI Countryman S which I love. After 4 weeks I discovered that the car had a broken support bracket not covered by warranty. I spoke to John who told me not to worry because he would cover the cost of repairs. This dealership truly respects customers and values the importance of customer loyalty. I highly recommend them. More

My experience buying from Ferman Mini was great! I just purchased a used mini from Ferman Mini had a wonderful experience my sales representative Mason Lynch was very helpful and knowledgeable, would I just purchased a used mini from Ferman Mini had a wonderful experience my sales representative Mason Lynch was very helpful and knowledgeable, would recommend them to friends and family or anyone else looking to purchase a Mini or BMW and I would purchase from them again. Thank you so much, Linda Layton More

Our sales rep Melvin Munoz was awesome. I've been shopping for vehicle for a few weeks and without a doubt my experience at Ferman Mini Cooper and ( Melvin Munoz) was the best experience eve I've been shopping for vehicle for a few weeks and without a doubt my experience at Ferman Mini Cooper and ( Melvin Munoz) was the best experience ever. I would definitely purchase another vehicle in the future. More