Ferman MINI of Tampa Bay

Unethical sale of complete lemon I bought my Mini Cooper S Clubman from Ferman on May 29, 2014, excited to have purchased my first Mini Cooper. In my year and a half of ownership ( I bought my Mini Cooper S Clubman from Ferman on May 29, 2014, excited to have purchased my first Mini Cooper. In my year and a half of ownership (and 40,000 miles), I have had system wide failure issues on the car, including: -Thermostat Housing -Cooling Fan -Waterpump -A/C Compressor -Timing Chain (Class action lawsuit judgement - refusal to help) -Valve Cover Leaks -Oil Filter Adapter leaks -2 Broken Oil Caps -Cam Cover leaks -Front Case Leaks -Alignment Issues -4 sets of brakes -2 sets of tires -Non functioning Radio The oil changes and services were done through Ferman Mini until my distrust became apparent. I was notified of the class action lawsuit judgement against Mini for the problematic engine. I reached out to Mini directly 1/26/16, and was told that there were options, but I had to bring the car into the dealer to have it looked at. By now, the car has engine noise at start up, is leaking a considerable amount of oil, and is smoking occasionally. I’m immediately told that I would have to pay an excessive and added $250 diagnostic fee - for a car that I have been sold from this dealer and dissatisfied since day 1 - because I had “too many issues”. I hesitantly agree, hoping that Mini will do right by me in light of the legal action against them. I’m told that the car needs Timing Chains, has oil leaks coming from the front cover, the remote oil filter adapter, and cam cover, the radio would have to be replaced, the water pump is leaking, and my concerns about the transmission issues were never even addressed. The only assistance I was offered was a discount off the work- on a car that has a class action judgement against to repair and told to pay out of pocket an additional $3000 to fix. I have owned the car less than 2 years, and less than 40,000 miles. These are not normal wear and tear repairs, these are not negligent repairs, they are horrific and system wide failures that have warranted legal actions, and Ferman knew this when it dumped the car on me, the unsuspecting buyer. While looking back at my inspection reports, they had noted on the hand written inspection that oil leaks were present at my first service visit and never advised... while it would have still been under warranty. So thoroughly discouraged, I looked at trading it in only to find that it has depreciated so much since I bought it that I am stuck with over $10,000 in negative equity, and that's not even including the work I'd have to get done just to trade it in. I was sold the car for $16,900, and it is barely worth $4800 today. I feel that I was completely ripped off by Ferman, knowingly sold a lemon of a car that had pending litigation against, and have zero options of getting out of this car into something reliable. How can a car that is less than 6 years old and under 100k miles have system-wide failures across the board? More importantly, how can a dealer such as Ferman, in good faith sell me a vehicle with pending litigation and this many issues? A/C compressor failure, Cooling Fan failure, Thermostat Housing leaks, waterpump leaks, 4 separate oil leaks in 4 different locations, a timing chain issue that Mini is aware of but wants me to pay out of pocket to repair, Transmission issues that that endangered my life when the vehicle surged forward on its own at a light, radio failures, 4 sets of brakes in 40k miles, 2 sets of tires, THIS is the kind of quality that Ferman delivers to its customers? Please stay away from Ferman and Mini - and share this story as a warning to all of their absolutely unethical actions More

Fast MINI For a few weeks my sales advisor and I had been going back and forth about what was in stock and what I could afford. Well when I finally pulled the t For a few weeks my sales advisor and I had been going back and forth about what was in stock and what I could afford. Well when I finally pulled the trigger and walked in unannounced, Ryan George got me into the perfect MINI for me, my family and my budget. This is the second MINI that I have bought from Ryan and I'm looking forward to the next one. More

Second time working with Ferman and just as great as first As a financial advisor and car buff, I am asked to assist in many car purchases. This recent one brought me back to a Ferman dealer. I called Ferman As a financial advisor and car buff, I am asked to assist in many car purchases. This recent one brought me back to a Ferman dealer. I called Ferman Mini and spoke with the Manager John regarding a pre-owned mini. He was great and put me with Jack. Within a 10 min call the deal was done. My friend picked up the car today. The car was as described and the team did a fantastic job! Thank you to all involved and I look forward to the next deal. More

Thanks, Ryan George! This is my third mini that I've purchased from Ryan. He always treats me with respect--I've been to some car dealerships where it's so trying that you This is my third mini that I've purchased from Ryan. He always treats me with respect--I've been to some car dealerships where it's so trying that you would rather have a tooth pulled! He makes the car-buying experience actually fun! I really appreciate him working with me to pick up the car on my schedule. My experience at Ferman is always first-class! More

A 'Customer First' dealership I recently purchased a 2013 MINI Countryman S which I love. After 4 weeks I discovered that the car had a broken support bracket not covered by warran I recently purchased a 2013 MINI Countryman S which I love. After 4 weeks I discovered that the car had a broken support bracket not covered by warranty. I spoke to John who told me not to worry because he would cover the cost of repairs. This dealership truly respects customers and values the importance of customer loyalty. I highly recommend them. More

My experience buying from Ferman Mini was great! I just purchased a used mini from Ferman Mini had a wonderful experience my sales representative Mason Lynch was very helpful and knowledgeable, would I just purchased a used mini from Ferman Mini had a wonderful experience my sales representative Mason Lynch was very helpful and knowledgeable, would recommend them to friends and family or anyone else looking to purchase a Mini or BMW and I would purchase from them again. Thank you so much, Linda Layton More

Our sales rep Melvin Munoz was awesome. I've been shopping for vehicle for a few weeks and without a doubt my experience at Ferman Mini Cooper and ( Melvin Munoz) was the best experience eve I've been shopping for vehicle for a few weeks and without a doubt my experience at Ferman Mini Cooper and ( Melvin Munoz) was the best experience ever. I would definitely purchase another vehicle in the future. More

Mini Nav system We bought our mini countryman about a year ago & have never been able to use all features of the NAV system so I scheduled an appointment to go over A We bought our mini countryman about a year ago & have never been able to use all features of the NAV system so I scheduled an appointment to go over ALL of the key features. I met with Kenny Russell, the resident expert in the field, who went over the basics for the system. We went over multiple examples of finding places & points of interest as well as the map features for the system so that I had a better understanding of the logic the system uses. Thanks Kenny and Ferman mini! More

Kenny Russell great service! Kenny Russell went above and beyond service to my BMW. He came to my house to program my garage opener. Heis very knowledgeable and polite. Thank you, Kenny Russell went above and beyond service to my BMW. He came to my house to program my garage opener. Heis very knowledgeable and polite. Thank you, Kenny! More

Top Notch Experience, and More Than I Could Have Asked For I've been meaning to write this review for a while now. I feel like I should shout from the rooftops about my experience, and will share this review w I've been meaning to write this review for a while now. I feel like I should shout from the rooftops about my experience, and will share this review wherever I can think of! I've always wanted a Mini Cooper, but have always considered it a luxury item.... Especially since they aren't that practical (or so I thought) and dealers never discount them. It was time to shop for a car again though, and since I'm and old veteran, I thought I would check them out and see if USAA had a special for them. I went on the website and built my perfect car and clicked to get my price and Ferman Mini Cooper came up, clear across the state. They were my closest dealer with the car buying service. "Oh we'll, there goes that idea" I thought, and that was that. I poked around on dealer websites to see what was out there and just in general dreamed a bit. A short time later, I was contacted by Ryan at Ferman. We talked a while, and he told me his brother was in the service, so he really enjoyed helping veterans buy cars. He asked if the car I had built was the way I wanted my Mini, and I said yes. He then proceeded to explain that while he didn't have that exact car (I already checked, he didn't) and no other dealer in Florida had it (I already knew that, too) he had found one in Virginia that was very similar he could get, and he would be glad to work up numbers. He also explained that due to this, he would not be able to do the USAA price, but would try to work with me. What I didn't expect was what he said next. He then told me the 2016's had just started production and offered to order me my dream car AND give me a discount of $500 or any available program at delivery, whichever saved me the most. He also made suggestions of a couple of minor changes to ensure I got the most enjoyment from my Mini. I told him thanks, but I had a trade and how would we handle that without them seeing it first. He said that was easy, and asked me to email him pictures, the vin, and the miles, and he would get me an estimate. I then could try to sell the car for more before my new car came in if I wanted, but I'd at least have an idea of trade in. I did this, halfway expecting them to either lowball me, or hit me with some ridiculous number that would then change later. He contacted me back and gave me a fair number, and I said "ok, now what?" he emailed a credit card link for a deposit and ordered my car. He gave me an eta of 6-8 weeks and I thought I'd hear from him when the car came in. Well, he emailed me regularly and updated me on where my car was throughout the process, right up to the day it got there. Delivery day, I was still a little skeptical, expecting the "typical dealer surprises" to happen. I showed up, and my car was ready for me, as was Ryan. He took my trade to have it looked at and we went for a test drive in my new car. I had a million questions written down, but he assured me to be patient until he was finished and he would probably answer most, if not all of them when he went over the car. We got back, he excused himself, and came back with a new buyers order and went over it. I remember thinking "there's something wrong here, everything is just as we discussed!" I was waiting for the surprise, but the surprise was there were no surprises. Everything was perfect! He then told me that he would start going over the car as the paperwork guy got the rest of the papers in order so we made the best use of my time. A few minutes later, we took a break and I signed my life away. Once I was finished there, Ryan picked back up where he left off and went over every single button. He was right, when he was done there were no questions left to be asked. I appreciate all Ryan did for me, from his honesty, to his thoroughness, and his consideration of my time but making sure I knew how every single feature worked. I would gladly do business with Ryan and with this Mini dealer. I've bought a lot of cars over the years, and this salesman was by far, the best I've ever had! More