Ferman MINI of Tampa Bay

I have been buying cars from dealerships for a very long time and this is easily the best experience I've ever had. There was no pressure from Lauren on either of my two visits to buy the car. She patiently time and this is easily the best experience I've ever had. There was no pressure from Lauren on either of my two visits to buy the car. She patiently answered all of my questions. When I asked a question for which she did not immediately know the answer, she sought out the information and called me when she had it. It's unusual for a salesperson to know so much about a brand of used car that they do not offer new at their dealership, but Lauren knew a lot about cars in general and this one in particular. All in all a very happy experience and NO buyers remorse from getting pressured into a sale. The same for Todd Morgan, who handled the financing and closing paperwork. There was no pressure at any point in the transaction and I've never gone through a closing as quickly and smoothly. He also got me a super rate on my loan - better than my own bank quoted me. More

My service issue was with lost connectivity to SIRIUS when SIRIUS (not MINI) changed their platform. Melvin was so accomodating and killed himself to rectify the situation. He ended up escalating to MINI when SIRIUS (not MINI) changed their platform. Melvin was so accomodating and killed himself to rectify the situation. He ended up escalating to MINI, SIRIUS and XM radio and made them teleconference together to attempt to correct the issue. To ensure I was not inconvenienced, he went out of his way to put me in a replacement MINI Sport (hmmmm is this a puppy dog loaner!! hee hee....I still love MY baby better though!) Melvin ended up replacing the entire radio. No cost to me for either the rental/loaner or all the hard work! BETTER than fabulous experience! I love my family!!! e More

Gary and Bob worked very hard to get me the financing I was looking for. They did not pressure me but were there to answer and questions and responded to me quickly. Their follow through and follow up afte was looking for. They did not pressure me but were there to answer and questions and responded to me quickly. Their follow through and follow up after the sale was much appreciated. I have recommended them both to others who see my Mini are are interested in purchasing one. Also, I recently went in for an oil change at 5000 miles and had made the appointment on their website. Very easy and also sent me reminders. The dealership is relaxed but professional and shows was a real community of people there are who drive a Mini. More

Gary Mack made my buying experince very enjoyable and easy. I was most impressed by his availability, knowledge and fun personality. Everyone at the dealership was friendly and helpful. easy. I was most impressed by his availability, knowledge and fun personality. Everyone at the dealership was friendly and helpful. More

Ferman Mini made buying my Mini an absolute pleasure. I found Gary Mack (my salesman) to be very well informed about Mini and very honest when it came to negotiations. . found Gary Mack (my salesman) to be very well informed about Mini and very honest when it came to negotiations. . More

We had a great experience working with Ferman Mini. My wife and I live in Georgia, about three and a half hours away and so the only time that we actually visited the dealership was to pick up the vehicle wife and I live in Georgia, about three and a half hours away and so the only time that we actually visited the dealership was to pick up the vehicle. I was worried about how things would go without being there in person, but Gary was great to work with over the phone and through email. He helped us special order our car and then gave us updates on where the car was, in terms of being built and shipped from England, about every 4-5 days. I never thought an internet purchase could be so easy with something as expensive as a car, but Gary and the Ferman folks made it very easy. Once we picked up the car, Gary did a great job of explaining how everything works, spending about an hour going over everything. This was great as we had only briefly test drove a car at a different dealership and the car we did test drive didn't have as many features as what we put on our car. All and all, it was a great experience and I would highly recommend Ferman and Gary to anyone. More

This is my second Ferman Mini purchase. I had the pleasure of working with Gary Mack on both purchases and have always been thoroughly impressed with Gary's knowledge of the brand. In the purchase o pleasure of working with Gary Mack on both purchases and have always been thoroughly impressed with Gary's knowledge of the brand. In the purchase of my second vehicle, Gary worked hard to find a brand new Mini that matched my personality AND monthly price range. After the purchase of my first Mini, "Henri", Gary always went out of his way to give me a warm welcome when I brought the vehicle in for service. I have no doubt that Gary will be just as friendly in the years to follow as I bring "Ozzy" in for maintenance. More

Lauren Hansell, did an AWESOME job... She was very approachable, a fine listener, product knowledgeable, and willing to answer any questions we had. I would HIGHLY RECOMMEND Lauren for her Mini Coo approachable, a fine listener, product knowledgeable, and willing to answer any questions we had. I would HIGHLY RECOMMEND Lauren for her Mini Cooper Countryman sales expertise. Ferman Mini of Tampa Bay is exceptionally fortunate to have such a professional employee on staff. She is a joy to work with and I believe a true asset to its establishment. THANK YOU, LAUREN... YOU ROCK..!!! Carsten More

Lauren was a fantastic salesperson to work with. She did everything that she promised she would do, she always followed up as promised and she was just a pleasure to work with. I would highly recommend her everything that she promised she would do, she always followed up as promised and she was just a pleasure to work with. I would highly recommend her to anyone. More

Outstanding Performance in every aspect, from Meeting our MA to Delivery of our new MINI. Thanks to Lauren and her positive attitude we were able to get the craziest, funnest, most enjoyable car ever! Sin MA to Delivery of our new MINI. Thanks to Lauren and her positive attitude we were able to get the craziest, funnest, most enjoyable car ever! Sincerely, Shane Needham More