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3,127 Reviews of Ferman Ford - Service Center
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Verified Customer
August 12, 2023
Ferman Ford continues to earn my respect and business. Their scheduling is easy and accommodating. Stephen is honest and professional. My car was returned clean and repaired. It is great having them in ou Their scheduling is easy and accommodating. Stephen is honest and professional. My car was returned clean and repaired. It is great having them in our community. More
by kirby6
Employees Worked With
August 12, 2023
The workmanship is horrible. I had a 2022 Ford Maverick. It’s a first year model so it has quite a few known issues. The biggest issue I had with the Maverick was the battery wi I had a 2022 Ford Maverick. It’s a first year model so it has quite a few known issues. The biggest issue I had with the Maverick was the battery wire harness. It took them a month to replace. They received the part in less than a week but it took them another 3 weeks to fit me in their schedule. The communication was horrible the only way I would “receive” an answer was if i physically went there. I also had a “Rear Seatbelt Monitor fault” message. I bought it in for repair. Well 3-3 days later they said it was fixed and i literally drove out of the parking lot and message came back on. They had my car for another two days to fix the problem When I received my car back from the rear fault message, I noticed a scratch on the door. They had the car for another 2-3 days to repair the scratch. After they repaired the door, whatever they used to get out the scratch also got on the window. So I had to bring the car back up there to remove the spot on the window. The service manager Will was very nice and easy to work with and apologized for the issues and inconvenience, the workman in the shop is horrible. I had s few more issues with car so I decided to trade in the Maverick. I really liked the car but I need Ford to work out the kinks first. More
by LRG
August 12, 2023
The service department is great. Very helpful and all costs were described upfront. No surprises. Highly recommend. Very helpful and all costs were described upfront. No surprises. Highly recommend. More
by elfleinfc
Employees Worked With
August 12, 2023
Great experience, will return ! !! William did everything he said on the schedule that he had given me at time of drop-off. !! William did everything he said on the schedule that he had given me at time of drop-off. More
by rtipto5
Employees Worked With
Other Employees :
Frank Savranakis, Scott Walls
August 10, 2023
Great experience from start to finish. I always feel like I’m in good hands at Ferman. Thank you! I always feel like I’m in good hands at Ferman. Thank you! More
by ERICALANE331
Employees Worked With
August 10, 2023
Super clean! Very responsive, fast once i was there (30 min process) extremely understanding and working with my needs. Only place I would go after a bad experien Very responsive, fast once i was there (30 min process) extremely understanding and working with my needs. Only place I would go after a bad experience at a different dealer. More
by wakewlder9
August 10, 2023
If you try to get a hold of anyone in service nine times out of 10 they never call you back out of 10 they never call you back More
by rl.chapman
Employees Worked With
Other Employees :
Jeff Vuncannon, Victoria Marshall, Alissa Audet, David Costello
