Ferman Ford - Service Center

Employees are friendly, efficient, professional. True to his word, Jeremy got the work done and got me out on time. Thanks Jeremy, Lena, Countyside Ford. his word, Jeremy got the work done and got me out on time. Thanks Jeremy, Lena, Countyside Ford. More

I was able to get my car in for the appointment the next day. Once I arrived, it took only 45 min to an hour to change the oil, rotate tires, and windshield wipers. Jeremy was and is one of the most persona day. Once I arrived, it took only 45 min to an hour to change the oil, rotate tires, and windshield wipers. Jeremy was and is one of the most personable people I have ever met. Couldn"t have been more helpful or congenial. I could say that for all the employees I have run across at this particular Ford dealership. Thankyou for your service, friendliness and professionalism. More

Mike and Jeremy went out of their way to provide excellent customer service. They kept me up to date on the status of the repair and made great recomendations to keep my car in good shape. excellent customer service. They kept me up to date on the status of the repair and made great recomendations to keep my car in good shape. More

Jeremy was fantastic. Out of stock on cabin filter Jeremy was fantastic. Out of stock on cabin filter Squeeky driver side window still squeeks So I brought my vehicle in for 4 items; recall, oil ch Jeremy was fantastic. Out of stock on cabin filter Squeeky driver side window still squeeks So I brought my vehicle in for 4 items; recall, oil change, squeeky window and replace cabin filter and only 50% was completed properly after having dropped off vehicle for 4 hours... More

I WOULD HAVE LIKED MY CAR WASHED. I HAD ASKED BEFORE WORK I WOULD HAVE LIKED MY CAR WASHED. I HAD ASKED BEFORE WORK WAS DONE. IT IS ONE OF THE REASONS I ALWAYS COME TO COUNRTY SIDE FORD. I HAVE BEEN COMING T I WOULD HAVE LIKED MY CAR WASHED. I HAD ASKED BEFORE WORK WAS DONE. IT IS ONE OF THE REASONS I ALWAYS COME TO COUNRTY SIDE FORD. I HAVE BEEN COMING TO THIS DEALERSHIP FOR 15 PLUS YEARS. MY MIRROR WAS BROKE AND REPAIRED WITH OUT COST. More

Great service team. Had to order parts so I didn't have the problems fixed yet. Could not find a squeak in the drivers seat that has been plaguing me so I will ask them to check again at next service as i the problems fixed yet. Could not find a squeak in the drivers seat that has been plaguing me so I will ask them to check again at next service as its still occurring. More

Ryan (Mazda Service) was prompt, courteous and had my vehicle ready EARLY..... My car was washed and to my surprise VACUUMED as well. All over service was excellent. I have always used Countryside Mazda vehicle ready EARLY..... My car was washed and to my surprise VACUUMED as well. All over service was excellent. I have always used Countryside Mazda for all of the services for my cars and will continue to patronize this excellent , efficient, prompt and courteous dealership. More

Took my 08 Mercury Mariner with 43707 miles(at the time) to have it fixed after noticing a tansmission fluid leak in front of my car. The car has a powertrain waranty until May 2013 or 100.000 total miles.) to have it fixed after noticing a tansmission fluid leak in front of my car. The car has a powertrain waranty until May 2013 or 100.000 total miles.) It turned up to be a transmission fluid cooler leak(something that Ford Company is very well aware of(TSB issued)). To Jeremy's credit, he tried to run it under warranty, but came up empty handed. For some reason, the cooler is a part of the condenser for A/C system, therefore not covered under powertrain warranty(????) I am now out of $925.96, and Ford Company and Countryside Ford dealerdhip refuse to do anything about it. When I brought up all the problems with this particular part in other models(08 Escape, 08 Mariner, 08 Mazda Tribute), they could not wait for me to just pay for a repair and leave(Jeremy even started the car for me!). Called the Ford Company, and after over the week they refused to do anything about it either. Folks, beware of Ford Company products as they refuse do take care of the substandard parts they put in their cars. I will get rid of my Mariner as soon as possible and will never buy another Ford product. I will also spread the word as far as I can. More

Made appointment with Quick Lube for service at 11:30 AM. I was there on time, maybe a few minutes early, but they didn't even take my vehicle into the shop until 12:15. The did the oil change and recommende I was there on time, maybe a few minutes early, but they didn't even take my vehicle into the shop until 12:15. The did the oil change and recommended a front end alignment which I purchased; took another fifteen to twenty minutes. Service was O. K. but I felt I should have had quicker service with an appointment. When I questioned t the service manager about this all he could say was that I was second in line when i came in but couldn't explain why other vehicles were taken before mine when I had an appointment. All in all, I usually get pretty good service here but this time it was pretty poor with very poor time management on the part of their service people. It had better be much improved my next time or I will be taking my vehicle elsewhere. I did purchase my Ford here. More

I met Jeremy when I had to go to the dealer to chip keys & a fob made. The price was reasonable and far less than Walker Ford had quoted me. I asked Jeremy for estimates on tires for my 2003 Mach 1. That a & a fob made. The price was reasonable and far less than Walker Ford had quoted me. I asked Jeremy for estimates on tires for my 2003 Mach 1. That afternoon, he faxed me 5 quotes. Using those quotes, I got some other estimates. The prices quoted from Countryside were either less or right in line. And, a tie rebate from Ford even made them less! More