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3,131 Reviews of Ferman Ford - Service Center
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September 01, 2012
I always appreciate the extra step your service managers take to make the customer happy by getting the work done. I have written positive letters over the years through all the ownership changes from Ken M take to make the customer happy by getting the work done. I have written positive letters over the years through all the ownership changes from Ken Marks Ford in downtown Clearwater to the present group at Countryside Ford. The customer service mission for the dealership has gone through many phases. The current mission approach is the best by far. I always recommend your dealership even to those sitting in your waiting room for the first time. A indication of your success is the fact that folks driving Chevy's and other makes of vehicle use your service department. More
by pat.parke.1
Employees Worked With
James Bradshaw, Lisa Hudspeth
August 07, 2012
I brought my vehicle in to have a rearview mirror installed as this was due to me when we bought our brand new vehicle 2.5 weeks ago. When the mirror was installed, I asked the service advisor what w installed as this was due to me when we bought our brand new vehicle 2.5 weeks ago. When the mirror was installed, I asked the service advisor what was done to my vehicle exactly. I asked if any panels or molding were taken off, he stated lets go ask the person that worked on your car. I asked him the same questions and he stated no maam no molding was taking off or panels (I was lied straight to my face as in fact the panel and molding was taken off, I have the greasy fingerprints to prove it) I recieved my vehicle back with grease all over the inside, finger prints on the headliner and all I got from the service advisor Ryan was we take pride in our work and we would like to earn your trust by coming back. They took my vehicle back not once, but 4 times to get it clean and still it isn't cleaned. I sent an email to the general manager GR Tarr the day it happened and to this date still haven't recieved a phone call back from him. Great customer service he has. I then recieved a call from a Mike Catman, service manager apoligizing. This service department doesn't care about the way they treat customer's vehicles. It seems like gets tougher and tougher to find people to take pride in their work. More
by dtrovato
Employees Worked With
Ricky and Ryan - Mazda Service Advisor
July 31, 2012
I take my Ford cars to Countryside Ford of Clearwater for service because I know that problem(s)I have will be fixed correctly and in a timely manner the first time. My car was also the subject of a recall service because I know that problem(s)I have will be fixed correctly and in a timely manner the first time. My car was also the subject of a recall and when the service representative talk to me about the parts required to fix my current problem, I was told that the parts required for the recall were in stock and this work could be performed along with the scheduled service. I lso apprecate the service safety inspections that have been performed on my cars in the past which notfy me of service work that should be performed to prevent future problems. More
by E_murphy
Employees Worked With
Anthony Lackey
July 26, 2012
Everything went well.Car was ready when promised.All concerns were addressed.Alittle expensive for wiper blades but welcome to 2012.Everything is too expensive. concerns were addressed.Alittle expensive for wiper blades but welcome to 2012.Everything is too expensive. More
by fsullivan2
Employees Worked With
Vicky Ruppert, Jeremy Bauer
July 23, 2012
When I arrived at the dealership Jeremy greated me in a very friendly way and took care of the paper work right away, no waiting. I thought that I would have to wait hours and hours for the service to be very friendly way and took care of the paper work right away, no waiting. I thought that I would have to wait hours and hours for the service to be done and was thinking of getting a taxi to take me home, however, Jeremy said that because it is so early he could get the job done within and hour or so. I was pleasantly surprised. I waited in the lounge and within the hour the service was done. I was extremely happy that it was done in that amount of time. Signed the paper work and was out of there nice and early. I would highly recommend this dealership, they sure know their business. More
by terrytink
Employees Worked With
Jeremy Bauer
July 19, 2012
I have been doing business at this dealership for over 15 years. I have seen a lot of changes but I continue to come back because of the service I receive from staff like Jeremy. Every time I or my family years. I have seen a lot of changes but I continue to come back because of the service I receive from staff like Jeremy. Every time I or my family call or come in, I know we will be treated with honesty & respect. Jeremy Bauer should be recognized for his courteous professionalism and plays a Big part in us being a repeat customer More
by jgibbud
Employees Worked With
Jeremy Bauer
July 12, 2012
Had 4 tires nitrogen filled and balanced for $65. They filed them with the wrong tire pressure. 33Lbs instead of 70Lbs. I told the serviceman his gauge might be off and he didn't seem concerned. Also filed them with the wrong tire pressure. 33Lbs instead of 70Lbs. I told the serviceman his gauge might be off and he didn't seem concerned. Also the gauge on the nitrogen machine was broken. Had to make second trip back to get it done properly. No one cared about my time wasted and expenses incurred. More
by 02DONZIZX
Employees Worked With
Quick service
June 29, 2012
Every time I come in for service, Jeremy takes care of me. I have been coming to see him for years and haven't had a bad experience no matter what the problem. Jeremy is always friendly and willing to hel me. I have been coming to see him for years and haven't had a bad experience no matter what the problem. Jeremy is always friendly and willing to help. Great employee, I won't deal with anyone else because he has always been truthful and honest about service I need and service I should get. More
by gco99
Employees Worked With
Jeremy Bauer
June 27, 2012
Service was efficient. I overheard several windshield issues being taken care while other services were being provided. This is not only cost effetive but also improving safety. issues being taken care while other services were being provided. This is not only cost effetive but also improving safety. More
by Jeannette M. Hill
Employees Worked With
Lena Hall, Anthony Lackey
June 21, 2012
Jeremy Bauer has been my trusted car advisor for over 12 years and 4 Ford cars. I have great confidence in his supervision of service and his explanation of the work completed. Jeremy makes up for all the years and 4 Ford cars. I have great confidence in his supervision of service and his explanation of the work completed. Jeremy makes up for all the previous bad experiences I had at other dealerships. More
by Mabs1692
Employees Worked With
Jeremy Bauer
