Ferman Ford - Service Center

Service was good. Employees were friendly. However. Service was good. Employees were friendly. However. THE WAITING AREA WAS LOUSY. Coffee in a thermos. Minimal reading material and was very old. N Service was good. Employees were friendly. However. THE WAITING AREA WAS LOUSY. Coffee in a thermos. Minimal reading material and was very old. No rest rooms. Had to go into main sales building for rest room. More

Very friendly and extremely helpful. Fixed my car quickly without issue. Very reasonably priced as well. They had to test a few things to figure out what was wrong, but only charged me for the replacement of without issue. Very reasonably priced as well. They had to test a few things to figure out what was wrong, but only charged me for the replacement of the part that was needed replaced. More

I have to say that all of my experiences at Countryside Ford's service department have been wonderful. Jeremy is most accommodating, helpful and friendly. I won't go anywhere else! Joanne Hackett Ford's service department have been wonderful. Jeremy is most accommodating, helpful and friendly. I won't go anywhere else! Joanne Hackett More

I went in for service on my Linclon. I have worked with Jeremy several times and have had excellent service. I told Jeremy if I decided to purchase a new car I would consider Countryside. I purchased a new Jeremy several times and have had excellent service. I told Jeremy if I decided to purchase a new car I would consider Countryside. I purchased a new 2013 Edge today and had a very plesant experience. They made it very simple. More

I buy based on how I will be serviced. Every time I call Jeremy Bauer, he gets me in when I need to, takes great care of me and my car. I have bought 4 cars at this dealership and never had a bad experience Jeremy Bauer, he gets me in when I need to, takes great care of me and my car. I have bought 4 cars at this dealership and never had a bad experience. More

Got in on a Saturday, Oil Change & tire rotation, completed timely. no problems!!! The service advisor promissed he would have my car ready in about two hours & when i came to pick my car up it wa completed timely. no problems!!! The service advisor promissed he would have my car ready in about two hours & when i came to pick my car up it was ready. There were no extra charges or surprises. I will be back!!! I originally purchased my car at this dealership. I sold new & used cars when I much younger, and know how difficult the car business can be. I think these people do a great job. More

I had my '10 Mustang serviced on 10/26/12...made an appointment online but there was a glitch and the appointment did not show up on their computer. Jeremy was extremely helpful. Got me right in at t appointment online but there was a glitch and the appointment did not show up on their computer. Jeremy was extremely helpful. Got me right in at the 11 a.m. appointment time, even upgraded my $9.99 oil change! They checked my tires as well and I was on my way in an hour. Everyone was friendly and courteous and I would highly recommend this dealership in the future. Joanne Hackett More

I've usually get "okay" service from the mechanic, but this time it was excellent. I had a different tech who was personable, answered my questions, concerns without rushing. I did not have mechanic, but this time it was excellent. I had a different tech who was personable, answered my questions, concerns without rushing. I did not have an appointment, the Quick Service was swamped, but I did not have a long wait. I had a tire issue which was checked out fully, and had my tires rotated. I had questions regarding my service from weeks prior, and Mike rechecked, and then answered my questions from that time frame also. I do not like being rushed, and friends always recommend going elsewhere for service, as they feel they've been ripped off at dealership garages. When I find a good service garage I tell everyone, and I have sent some "naysayers" to Countryside Ford, who then have state they've had a good experience. Hopefully they will be the one dealership who continues to show integrity. More

Went in with a problem with my 2010 Ford Fusion Throttle Body failing at highway sppeds. I believe that Ford Motor Company needs to get in front of this problem quickly before they have a total public rela Body failing at highway sppeds. I believe that Ford Motor Company needs to get in front of this problem quickly before they have a total public relations breakdown like Toyota had with their sudden acceleration (also the throttle body). Countryside Ford was very professional and helpful. They went to bat with Ford on my behalf and addressed the problem. I have purchased 2 cars from Countryside and currently take 4 autos there for service. My experience was very satisfying. The only thing better will be for Ford Motor Company to recall and replace these TB's very soon before someone is injured or killed. More

Had an appointment for 11 AM to have our 2010 F150 serviced...until we arrived and learned that our appointment had not been entered into the computer, so we did not, in fact, have an appointment for serviced...until we arrived and learned that our appointment had not been entered into the computer, so we did not, in fact, have an appointment for an oil change and to have the inside door handle replaced...oh, and by the way, the door handle we told you we had in stock, we don't actually have, but there are 72 in Lakeland. This was all blamed on someone named John, who conveniently no longer works there. This is not poor customer service, this is NO customer service. They did sneak us in before three other people to get the oil changed, so we got the oil changed, but the door handle is still not replaced, which means taking another trip...to another dealership!!! More