Ferman Ford - Service Center

I had my '10 Mustang serviced on 10/26/12...made an appointment online but there was a glitch and the appointment did not show up on their computer. Jeremy was extremely helpful. Got me right in at t appointment online but there was a glitch and the appointment did not show up on their computer. Jeremy was extremely helpful. Got me right in at the 11 a.m. appointment time, even upgraded my $9.99 oil change! They checked my tires as well and I was on my way in an hour. Everyone was friendly and courteous and I would highly recommend this dealership in the future. Joanne Hackett More

I've usually get "okay" service from the mechanic, but this time it was excellent. I had a different tech who was personable, answered my questions, concerns without rushing. I did not have mechanic, but this time it was excellent. I had a different tech who was personable, answered my questions, concerns without rushing. I did not have an appointment, the Quick Service was swamped, but I did not have a long wait. I had a tire issue which was checked out fully, and had my tires rotated. I had questions regarding my service from weeks prior, and Mike rechecked, and then answered my questions from that time frame also. I do not like being rushed, and friends always recommend going elsewhere for service, as they feel they've been ripped off at dealership garages. When I find a good service garage I tell everyone, and I have sent some "naysayers" to Countryside Ford, who then have state they've had a good experience. Hopefully they will be the one dealership who continues to show integrity. More

Went in with a problem with my 2010 Ford Fusion Throttle Body failing at highway sppeds. I believe that Ford Motor Company needs to get in front of this problem quickly before they have a total public rela Body failing at highway sppeds. I believe that Ford Motor Company needs to get in front of this problem quickly before they have a total public relations breakdown like Toyota had with their sudden acceleration (also the throttle body). Countryside Ford was very professional and helpful. They went to bat with Ford on my behalf and addressed the problem. I have purchased 2 cars from Countryside and currently take 4 autos there for service. My experience was very satisfying. The only thing better will be for Ford Motor Company to recall and replace these TB's very soon before someone is injured or killed. More

Had an appointment for 11 AM to have our 2010 F150 serviced...until we arrived and learned that our appointment had not been entered into the computer, so we did not, in fact, have an appointment for serviced...until we arrived and learned that our appointment had not been entered into the computer, so we did not, in fact, have an appointment for an oil change and to have the inside door handle replaced...oh, and by the way, the door handle we told you we had in stock, we don't actually have, but there are 72 in Lakeland. This was all blamed on someone named John, who conveniently no longer works there. This is not poor customer service, this is NO customer service. They did sneak us in before three other people to get the oil changed, so we got the oil changed, but the door handle is still not replaced, which means taking another trip...to another dealership!!! More

I brought my vehicle in to have a rearview mirror installed as this was due to me when we bought our brand new vehicle 2.5 weeks ago. When the mirror was installed, I asked the service advisor what w installed as this was due to me when we bought our brand new vehicle 2.5 weeks ago. When the mirror was installed, I asked the service advisor what was done to my vehicle exactly. I asked if any panels or molding were taken off, he stated lets go ask the person that worked on your car. I asked him the same questions and he stated no maam no molding was taking off or panels (I was lied straight to my face as in fact the panel and molding was taken off, I have the greasy fingerprints to prove it) I recieved my vehicle back with grease all over the inside, finger prints on the headliner and all I got from the service advisor Ryan was we take pride in our work and we would like to earn your trust by coming back. They took my vehicle back not once, but 4 times to get it clean and still it isn't cleaned. I sent an email to the general manager GR Tarr the day it happened and to this date still haven't recieved a phone call back from him. Great customer service he has. I then recieved a call from a Mike Catman, service manager apoligizing. This service department doesn't care about the way they treat customer's vehicles. It seems like gets tougher and tougher to find people to take pride in their work. More