Ferman Ford - Service Center

I have already communicated with the boss,Mr.Hodges up in Jacksonville that Vincent managed the recent inspection of my wife's escape almost perfectly so I will be back when it needs repair. Jacksonville that Vincent managed the recent inspection of my wife's escape almost perfectly so I will be back when it needs repair. More

I went in for an oil change and the service writer was very courteous and knowledgeable. The mechanic performed quite well also. The job initially included tire rotation, which was cancelled after the tir very courteous and knowledgeable. The mechanic performed quite well also. The job initially included tire rotation, which was cancelled after the tires were determined to be defective. The service writer re-wrote the service order to reflect the change. More

I was met by Ryan at the time of appointment with a smile. My service request was writen up and my car was taken into the shop. Work completed in less than 1 hour and I was on my way home. smile. My service request was writen up and my car was taken into the shop. Work completed in less than 1 hour and I was on my way home. More

Great service. No hassle. I will be back. Anthony met all of my needs without me having to ask! Service was very fast and honest all of my needs without me having to ask! Service was very fast and honest More

I have purchased 4 vehicles from Countryside Ford in the past 5 years and have taken mine for service each time and every time I call to Jeremy Bauer to ask for an appointment, I get the time and day I need past 5 years and have taken mine for service each time and every time I call to Jeremy Bauer to ask for an appointment, I get the time and day I need and when I get there I am told within a short amount of time what the issue is and how it will take to get the issue resolved. If I need a rental car, they pay for it and it is there in minutes. The service has been excellent and I would highly recommend this dealership and the service manager, Jeremy Bauer. More

I brought my Escape in for an oil change and Chris was extremely pleasant and helpful in a very busy environment. He even offered to rub out and did rub off a spot on my vehicle that I have not been ab extremely pleasant and helpful in a very busy environment. He even offered to rub out and did rub off a spot on my vehicle that I have not been able to remove....without me asking. He is certainly a credit to your facility. I will not hesitate to bring my vehicle back to Quick Lube of Countryside and will be sure to recommend to others. More

JEREMY BAUER HAS BEEN TAKING CARE OF MY CAR & NEEDS FOR OVER 6 YEARS. HE IS ALWAYS HELPFUL AND VERY FRIENDLY. HE GOES BEYOND WHAT IS NEEDED. I ALWAYS FEEL THAT I WILL NOT BE TAKEN ADVANTAGE OF. JOE FOR OVER 6 YEARS. HE IS ALWAYS HELPFUL AND VERY FRIENDLY. HE GOES BEYOND WHAT IS NEEDED. I ALWAYS FEEL THAT I WILL NOT BE TAKEN ADVANTAGE OF. JOE IN FINANCE WAS VERY HELPFUL AND PRECISE. MADE ME FEEL AS THOUGH I GOT THE BEST DEAL ON MY EXTENDED WARRENTY. HE WAS NOT LISTED ABOVE SO I THINK HE IS A NEW EMPLOYEE. More

My repair was covered under my warranty and Chris was very helpful and friendly. He told me how long the repair would take after the part was ordered and received. He is a great asset to your company. very helpful and friendly. He told me how long the repair would take after the part was ordered and received. He is a great asset to your company. More

Service was good. Employees were friendly. However. Service was good. Employees were friendly. However. THE WAITING AREA WAS LOUSY. Coffee in a thermos. Minimal reading material and was very old. N Service was good. Employees were friendly. However. THE WAITING AREA WAS LOUSY. Coffee in a thermos. Minimal reading material and was very old. No rest rooms. Had to go into main sales building for rest room. More

Very friendly and extremely helpful. Fixed my car quickly without issue. Very reasonably priced as well. They had to test a few things to figure out what was wrong, but only charged me for the replacement of without issue. Very reasonably priced as well. They had to test a few things to figure out what was wrong, but only charged me for the replacement of the part that was needed replaced. More