Ferman Ford - Service Center

Wasted my Saturday without even a proper Apology Don't waste your time with this dealer, they don't care for your time at all. At first, they sounded professional at the phone, but after my experienc Don't waste your time with this dealer, they don't care for your time at all. At first, they sounded professional at the phone, but after my experience with service people, they really shouldn't be servicing Mazda' s as an on the side basis. Unfortunately Ford owns Mazda and they will let these Ford dealerships have a second dealership brand cars at the same dealer like the dealer i went to . I made an appointment a month ago to have a Safety Recall for the Driver Airbag after receiving a letter from Mazda and i was told that the Airbag will take a week to 10 day to arrive and it was OK because my appointment is a month away . The night before the appointment i received a call to confirm the appointment for the next day so anyone would think everything is OK and i will have this recall finally done. Well the next Morning i drive to the dealer which is about 30 minutes , then i pull to service drive and a service adviser asked me for the information, and when i told him i'm here for an airbag Recall ,he replied, "ARE YOU SURE THE AIRBAG IS HERE?" I said they called me last night to confirm the Appointment He said OK... just to make sure. Then they drove the car to the service department , and i waited at the customer lounge for about 45 minutes thinking they are doing the job. Then a different service adviser opens the lounge door with a frown face and ask for the owner of the RX8, and i reply "it's my car." He said "Oh, we have to order the Airbag for you to have the recall done on your car." I got very upset and replied, "Can i speak to your supervisor?" He said you can call (the name ..he said his name too fast that i don't even remember a letter from it) on Monday. I replied "no i will call Mazda Corp on Monday ." then he said "why I do have an ATTITUDE?" I said, "This is Poolsxxt monkey business" and i drove off. More

Customer service was a PLUS! I was very pleased with the service that was given to me. Ryan kept me apprised every step of the way and was right on with the solution! Thanks! I was very pleased with the service that was given to me. Ryan kept me apprised every step of the way and was right on with the solution! Thanks! More

Great experience! Service and communication was great. I will definitely recommend. Jeremy went out of his way to make sure car was done On time and work was completed Service and communication was great. I will definitely recommend. Jeremy went out of his way to make sure car was done On time and work was completed as expected. More

overall customer service is exemplary! throughout my sale ayesha was most pleasant, the wait to finalize was horrible i waited for the finance department at LEAST 2 hours. jeremy in service throughout my sale ayesha was most pleasant, the wait to finalize was horrible i waited for the finance department at LEAST 2 hours. jeremy in service was awesome as well, very professional, knowledgeable and corteous. the team is great. the interest rate negotiation, ehh could have been a little better. maybe next time. More

customer Jeremy has been my service advisor since I purchased my expedition. He has always taken care of all my concerns no matter how large or small. He has e Jeremy has been my service advisor since I purchased my expedition. He has always taken care of all my concerns no matter how large or small. He has earned my trust which is a great accomplishment in the car business! More

Quality Service At Countryside Ford/Madza I purchased my 2011 Ford Mustang Convertible from Countryside Ford and Madza. I have always been apprehensive when dealing with service related maint I purchased my 2011 Ford Mustang Convertible from Countryside Ford and Madza. I have always been apprehensive when dealing with service related maintenance/repairs at most repair shops. Jeremy Bauer changed all that for me. I have never met a service advisor who is not only knowledgeable, but honest! I ONLY take my car to Countryside Ford for this reason. Jeremy greets me by name, knows my vehicle, and is very courteous. And most of all, is very honest. He advising me ONLY what needs to be done and makes customer friendly recommendations on any service that may be needed. If service is not needed or can wait, he provides input based upon your vehicles needs, not the dealership. Jeremy has shown me that it is the customer that is important in every exchange. I honestly trust his judgement and opinion to the extent, whatever he recommends, I follow. I don't think twice. Countryside Ford is very lucky to have such an admirable service advisor such as Jeremy. Jeremy has assured that my vehicle will only be serviced and advised by Countryside Ford. Jeremy Bauer is #1 is service. Check him out. You will not be disappointed. Alfronza L Haynes More

service I called for an appointment and got in the next day. Was greeted warmly and got in right on time. Ryan was very helpful and explained exactly what t I called for an appointment and got in the next day. Was greeted warmly and got in right on time. Ryan was very helpful and explained exactly what to expect. Work performed was an oil change and transmission fluid change. Work was done well and the price was discounted 10%. A pleasant experience. More

Review on Service at Countryside Ford. I bought my 2011 Mustang new from Countryside Ford. I have had a lot of problems with it although my experience with the Service Department has been I bought my 2011 Mustang new from Countryside Ford. I have had a lot of problems with it although my experience with the Service Department has been good. All the repairs were covered under warranty. One thing that seems unusual is that every time I come in there is a different Service Advisor. There has been 3 so far. Why can't they keep their employees? This time I had Jeff Bowland and he was very accommodating. I was very pleased with the outcome. He was very Customer Service oriented, courteous, and got the repairs done. He was very helpful in getting me picked up when my vehicle was ready and the Courtesy Van was not available at the time. I also want to say I have used the Courtesy Van many times and the drivers are very nice. My overall experience was great. I do feel though that when buying a new vehicle from the dealership, oil changes for at least a few times should be free like other dealerships or at least a discounted price. There are very few incentives to go back to the dealership for regular maintenance issues. Georgia Greene More

Ryan Murray from Countryside Ford/Mazda is a leader when it comes to customer care. He understands how the customer feels and uses his great knowledge to solve and serve appropriately. I will definately com it comes to customer care. He understands how the customer feels and uses his great knowledge to solve and serve appropriately. I will definately come back for all future service needs. More

This dealership aims to satisfy the client. I am treated as a person not a number or a source of money, my concerns are listened to and acted upon. I am given a straightforward answer to a question. as a person not a number or a source of money, my concerns are listened to and acted upon. I am given a straightforward answer to a question. More