Ferman Ford - Service Center

Great Got in and out of the service dept. in no time and had a good cup of joe no hassles.Keep up the good work Got in and out of the service dept. in no time and had a good cup of joe no hassles.Keep up the good work More

Thank You Jeff To be honest, I wouldn't have recommended this dealership since being taken over by Ferman. We have been in several times for the same unresolved issu To be honest, I wouldn't have recommended this dealership since being taken over by Ferman. We have been in several times for the same unresolved issues to no avail until we were fortunate enough to get Jeff. He took amazing care of us and made sure everything was fixed properly before letting us take our vehicle home. It was nice for a change that someone actually cared. Thank You Jeff. More

Good job God job got the the job done and I was happy and the customer service he did a fine job getting it done for my family God job got the the job done and I was happy and the customer service he did a fine job getting it done for my family More

Service Dept The dealership has performed efficiently each time I have used them for service. No complaints. Great job. We will use them in the future as well. The dealership has performed efficiently each time I have used them for service. No complaints. Great job. We will use them in the future as well. More

Vacation saved The clutch assembly needed to be changed. I was told it would be at least 11 weeks to get the part in. I told the service manager I was planning two t The clutch assembly needed to be changed. I was told it would be at least 11 weeks to get the part in. I told the service manager I was planning two trips this summer, and he contacted Ford and got the part in and it was installed and I had the car back in time for the first trip. Great customer service Ferman Ford. Thank you to Joe Wheeler, Service Manager and Jeff Vuncannon, Service Advisor! More

Very friendly and prompt. I am a new customer and from Jason Sanchez to Jeff, my service writer, I was impressed with how quick I was set up and immediately started the servici I am a new customer and from Jason Sanchez to Jeff, my service writer, I was impressed with how quick I was set up and immediately started the servicing of my Escape. I was kept informed and felt i knew what was going on during the process More

Regular Maintenance Service advisor was very knowledgeable regarding recommended mileage intervals and the extended warranty I purchased. Vehicle exterior was washed prio Service advisor was very knowledgeable regarding recommended mileage intervals and the extended warranty I purchased. Vehicle exterior was washed prior to its return. Nice touch. More

You did a great job servicing my truck Great service very clear and fair pricing. As always a very helpful and friendly service center. Will definitely recommend your service center to my f Great service very clear and fair pricing. As always a very helpful and friendly service center. Will definitely recommend your service center to my friends. More

10K service I was able to schedule an appointment for oil change and tire rotation that met my schedule. I was back on the road in less than an hour. I was able to schedule an appointment for oil change and tire rotation that met my schedule. I was back on the road in less than an hour. More

Great service and fair pricing Ferman Ford has made several changes to their customer service department, for the better! When they first taken over from Countryside Ford I was not Ferman Ford has made several changes to their customer service department, for the better! When they first taken over from Countryside Ford I was not pleased. They taken action on their services from customer service through their techs. I was pleased with the service last time, was fairly charged for those services and vehicle was delivered thoroughly cleaned as well. I will return to Ferman Ford for our two vehicles and will purchase there as well when in the market to do so. More