3,131 Reviews of Ferman Ford - Service Center
Above and beyond customer service. Louis went above and beyond the expected customer service. Not only did he repair my issue for less than the estimated amount, he fixed a recall issue Louis went above and beyond the expected customer service. Not only did he repair my issue for less than the estimated amount, he fixed a recall issue that I was unaware was issued for my F150. More
Great experience I went in for routine maintenance on my vehicle and was very pleased with the service I received. I will be returning for future maintenance. I went in for routine maintenance on my vehicle and was very pleased with the service I received. I will be returning for future maintenance. More
Very satisfied! I was in and out in 1 hour 15 minutes and treated with great courtesy and kindness. Will certainly return for future car Maintenance! Satisfied! I was in and out in 1 hour 15 minutes and treated with great courtesy and kindness. Will certainly return for future car Maintenance! Satisfied! More
Horrible Dealership Don't go there. I made an appointment THREE weeks in advance to do recall service on two airbags. First, I was told on the phone in advance I had THRE Don't go there. I made an appointment THREE weeks in advance to do recall service on two airbags. First, I was told on the phone in advance I had THREE recalls, then two, then they weren't sure. Then, I asked for the Mazda service adviser to call me back. I never got a call back from him, only several reminders of my appointment. I asked more than once to talk with the service adviser. I was promised he would call. He never did. I showed up for my appointment to be told the airbags weren't in stock--THREE weeks after I made my appointment. The service adviser, Randall, told me he didn't even know I'd called. The calls reminding me of my appointment must have come from a "call center." So, I wasted a morning, no apology, no reason why the dealership would thrice call to confirm my appointment when they didn't have the parts to do the recall. Meantime, I was treated to several other service advisers arguing (in front of me, a customer) about where a car had been sent for service--the red team, blue team, purple team, whatever. The guy who sent it to the wrong "team" was told they had to keep the "teams" busy because that's how they made money. Great. Terrible way to do business. Awful. Go anywhere for service. Just not here. More
Thank You Jeff To be honest, I wouldn't have recommended this dealership since being taken over by Ferman. We have been in several times for the same unresolved issu To be honest, I wouldn't have recommended this dealership since being taken over by Ferman. We have been in several times for the same unresolved issues to no avail until we were fortunate enough to get Jeff. He took amazing care of us and made sure everything was fixed properly before letting us take our vehicle home. It was nice for a change that someone actually cared. Thank You Jeff. More
Good job God job got the the job done and I was happy and the customer service he did a fine job getting it done for my family God job got the the job done and I was happy and the customer service he did a fine job getting it done for my family More
Service Dept The dealership has performed efficiently each time I have used them for service. No complaints. Great job. We will use them in the future as well. The dealership has performed efficiently each time I have used them for service. No complaints. Great job. We will use them in the future as well. More
Vacation saved The clutch assembly needed to be changed. I was told it would be at least 11 weeks to get the part in. I told the service manager I was planning two t The clutch assembly needed to be changed. I was told it would be at least 11 weeks to get the part in. I told the service manager I was planning two trips this summer, and he contacted Ford and got the part in and it was installed and I had the car back in time for the first trip. Great customer service Ferman Ford. Thank you to Joe Wheeler, Service Manager and Jeff Vuncannon, Service Advisor! More
Very friendly and prompt. I am a new customer and from Jason Sanchez to Jeff, my service writer, I was impressed with how quick I was set up and immediately started the servici I am a new customer and from Jason Sanchez to Jeff, my service writer, I was impressed with how quick I was set up and immediately started the servicing of my Escape. I was kept informed and felt i knew what was going on during the process More