Ferman Ford - Service Center

Fast and Easy Mina did such a great job. She could not have done a better one. She did everything so fast and made the whole experience of having a vehicle repaired Mina did such a great job. She could not have done a better one. She did everything so fast and made the whole experience of having a vehicle repaired something that was pleasant. I would highly recommend that you give her a raise. :) More

just had oil change done very quickly. service personnel were very accommodating. will come back again. dealer in very conveniently located to my residence. I have bought done very quickly. service personnel were very accommodating. will come back again. dealer in very conveniently located to my residence. I have bought several vehicles there More

Great service Veron is a great service advisor. They take good care of my F150. The sales price was good, process was easy, and the team was nice. Veron is a great service advisor. They take good care of my F150. The sales price was good, process was easy, and the team was nice. More

great job From start to finish the body shop was amazing. Mina took very good care of me. My car was a mess when it went in and I could not believe how good it From start to finish the body shop was amazing. Mina took very good care of me. My car was a mess when it went in and I could not believe how good it looked when it was finished. Avery big Thank You to all the people at the Ferman Ford body shop. More

Recall Had recall was told it had been taken care earlier. So they sprayed the area and it would be ok. No other service needed. Thanks Had recall was told it had been taken care earlier. So they sprayed the area and it would be ok. No other service needed. Thanks More

very satisfactory visit Went in for maintenance on my vehicle and received prompt and excellent service. Intend to return soon for other service that was pointed out to me b Went in for maintenance on my vehicle and received prompt and excellent service. Intend to return soon for other service that was pointed out to me by Louis and green team member who worked on the car. More

Above and beyond customer service. Louis went above and beyond the expected customer service. Not only did he repair my issue for less than the estimated amount, he fixed a recall issue Louis went above and beyond the expected customer service. Not only did he repair my issue for less than the estimated amount, he fixed a recall issue that I was unaware was issued for my F150. More

Great experience I went in for routine maintenance on my vehicle and was very pleased with the service I received. I will be returning for future maintenance. I went in for routine maintenance on my vehicle and was very pleased with the service I received. I will be returning for future maintenance. More

Very satisfied! I was in and out in 1 hour 15 minutes and treated with great courtesy and kindness. Will certainly return for future car Maintenance! Satisfied! I was in and out in 1 hour 15 minutes and treated with great courtesy and kindness. Will certainly return for future car Maintenance! Satisfied! More

Horrible Dealership Don't go there. I made an appointment THREE weeks in advance to do recall service on two airbags. First, I was told on the phone in advance I had THRE Don't go there. I made an appointment THREE weeks in advance to do recall service on two airbags. First, I was told on the phone in advance I had THREE recalls, then two, then they weren't sure. Then, I asked for the Mazda service adviser to call me back. I never got a call back from him, only several reminders of my appointment. I asked more than once to talk with the service adviser. I was promised he would call. He never did. I showed up for my appointment to be told the airbags weren't in stock--THREE weeks after I made my appointment. The service adviser, Randall, told me he didn't even know I'd called. The calls reminding me of my appointment must have come from a "call center." So, I wasted a morning, no apology, no reason why the dealership would thrice call to confirm my appointment when they didn't have the parts to do the recall. Meantime, I was treated to several other service advisers arguing (in front of me, a customer) about where a car had been sent for service--the red team, blue team, purple team, whatever. The guy who sent it to the wrong "team" was told they had to keep the "teams" busy because that's how they made money. Great. Terrible way to do business. Awful. Go anywhere for service. Just not here. More