Ferman Ford - Service Center

came in for latch recall, was done quickly and had oil chang I just gave it what I thought was the right answer for me. Takes me awhile to warm up to any kind of "Car Dealer" service center. I just gave it what I thought was the right answer for me. Takes me awhile to warm up to any kind of "Car Dealer" service center. More

Always professional and timely. Battery replacement and also determined need new tires. (About 50k miles) and oil change. - took the shuttle to mall while I had to get a few things Battery replacement and also determined need new tires. (About 50k miles) and oil change. - took the shuttle to mall while I had to get a few things for trip- Service advisor Jeff and shuttle driver Bryan so courteous and nice. Great place to purchase and service our 2014 Ford Expedition! More

One of my best dealership experiences I have had my 2015 Focus in for warranty work twice a couple of months apart and both times I was treated professionally, courteously and I felt like I have had my 2015 Focus in for warranty work twice a couple of months apart and both times I was treated professionally, courteously and I felt like they were really concerned about my repair.  Since they were warranty repairs I was given a loaner and I was kept informed of the progress of my repair.  Veron assisted me the first time and Dennis the second time.  Both gentlemen were very pleasant to work with.  Dennis in particular went out of his way to assist me and to make sure I was completely happy after the work was completed. It was a complicated repair but it was done very thoroughly. It took longer than expected due to waiting for parts but I had a 2017 Fusion as a loaner so I wasn't complaining.  I would recommend their repair shop to anyone.  I have not had experience with their sales dept., but I did chew the fat with Joe Rogers while waiting for my car and he was laid back and very nice.  I would recommend him to anyone in the market for a car. More

Couldn't ask for better service. Smooth checkin, Louis Stump was excellent, gave details, time and answered any questions I had no hassle experience and I appreciate it. Would defini Smooth checkin, Louis Stump was excellent, gave details, time and answered any questions I had no hassle experience and I appreciate it. Would definitely recommend. Thanx More

Fantastic Ferman Ford If you want a great deal, excellent service, then Ferman is your place. They treat you like family. The service department is top notch. My service ad If you want a great deal, excellent service, then Ferman is your place. They treat you like family. The service department is top notch. My service advisor, Louis Stump, will go above and beyond for you. I couldn't be happier with my Ford dealer. More

Service appointment Upon arriving early ,I was told my wait time would be about two hours due to the volume of people ahead of me. Service work was done and I was out of Upon arriving early ,I was told my wait time would be about two hours due to the volume of people ahead of me. Service work was done and I was out of there within an hour. Fantastic. Made my day. Always receive great service when I am there. More

Install Line X bedliner Dennis was very professional and attentive. Called me when the vehicle was ready. Looked at the job with me afterwards and gave me maintenance tips. M Dennis was very professional and attentive. Called me when the vehicle was ready. Looked at the job with me afterwards and gave me maintenance tips. Much appreciated. More

They fixed a recall. I have no issues with the service. Louis was able to change the address and phone number. Louis said how long it might take and he was correct. I have no issues with the service. Louis was able to change the address and phone number. Louis said how long it might take and he was correct. More

OIl change, tire rotation, recalibrate navigation. Veron is great to work with and very knowledgeable with a sense of urgency for the work requested. I will take my truck to no one else. THANK YOU Veron is great to work with and very knowledgeable with a sense of urgency for the work requested. I will take my truck to no one else. THANK YOU More

Dennis (🎉🎉🎉) Dennis went above and beyond!! All of your associates should be this fabulous! I don't mind filling out a survey but having a minimum word requirem Dennis went above and beyond!! All of your associates should be this fabulous! I don't mind filling out a survey but having a minimum word requirement seems alittle too much More