Ferman Ford - Service Center

great job the guys at the dealership did everything they could to make it a painless experience, they were very nice and did everything they could to help us. the guys at the dealership did everything they could to make it a painless experience, they were very nice and did everything they could to help us. Mr Louis Stump our service advisor was very helpful and did a great job. More

Great Team Jeff and Louis are great guys! Played monster trucks with my two year old son. All of my time at this dealership has been a great experience from buy Jeff and Louis are great guys! Played monster trucks with my two year old son. All of my time at this dealership has been a great experience from buying to service. Very much appreciated gentlemen. More

Great Service as Usual I arrived slightly late yesterday because of traffic but Veron was able to take care of me and get my car in for an Oil change. This was my 4th time d I arrived slightly late yesterday because of traffic but Veron was able to take care of me and get my car in for an Oil change. This was my 4th time dealing with Veron and he's been more than helpful every time. Thank you. More

Excellent Service - Great Experience I had a recall on my Escape. Made an appointment. Veron got me a rental car for the day. Gave his cell phone number so I could check on the status of I had a recall on my Escape. Made an appointment. Veron got me a rental car for the day. Gave his cell phone number so I could check on the status of the car during the day. Got car back same day. He also arranged a car wash for me. I give him an A+. More

Incompetence Spews from this Place There is NO place slower then this Dealership Service Center.Before Xmas they told us they were ordering a part under warranty for my daughters car sh There is NO place slower then this Dealership Service Center.Before Xmas they told us they were ordering a part under warranty for my daughters car she just purchased from them last year..We have called and called,talked to many of them,they ALL say the same thing"Ee will check on it and call you back" After 7 times if hearing that-with no call back even once! I felt compelled to write this review. Also,went in for a tire repair,had my car for 3 days,unreal. Not worth the headache my friend.. They sure don't seem to care much about their customers,extremely inefficient. More

Swell I have had all of my service done a Ferman. They do a great job and the price is great! Joe Wheeler does a great job! I have had all of my service done a Ferman. They do a great job and the price is great! Joe Wheeler does a great job! More

Timely service without an appointment I had a low pressure warning come on Sunday afternoon and filled the tires on my own. When it was on again Monday AM I knew I had a problem. Veron too I had a low pressure warning come on Sunday afternoon and filled the tires on my own. When it was on again Monday AM I knew I had a problem. Veron took me without an appointment ( I still can't plan tire punctures ) and I had my car back by noon. More

Service repair Good service department and nice service adviser. Nice courtesy shuttle service. The waiting area nice and clean also good complimentary coffee , soda Good service department and nice service adviser. Nice courtesy shuttle service. The waiting area nice and clean also good complimentary coffee , sodas and snacks...and nice and comfortable seat. More

Recall I brought my vehicle in for a recall replacement, and also asked to have it checked to see if it needed anything else. I was pleased that there were I brought my vehicle in for a recall replacement, and also asked to have it checked to see if it needed anything else. I was pleased that there were no other issues. And also that the dealership did not create some new thing to be done when there was nothing really needed at this time. This good service will certainly bring me back again. More

My service was outstanding . Mr Lewis Stump was outstanding The service was outstanding and The service manager Mr Stump kept me informed . When the service was finished he told me if I had any questions I cou The service was outstanding and The service manager Mr Stump kept me informed . When the service was finished he told me if I had any questions I could call any time. More