Ferman Ford - Service Center

Incompetence Spews from this Place There is NO place slower then this Dealership Service Center.Before Xmas they told us they were ordering a part under warranty for my daughters car sh There is NO place slower then this Dealership Service Center.Before Xmas they told us they were ordering a part under warranty for my daughters car she just purchased from them last year..We have called and called,talked to many of them,they ALL say the same thing"Ee will check on it and call you back" After 7 times if hearing that-with no call back even once! I felt compelled to write this review. Also,went in for a tire repair,had my car for 3 days,unreal. Not worth the headache my friend.. They sure don't seem to care much about their customers,extremely inefficient. More

Swell I have had all of my service done a Ferman. They do a great job and the price is great! Joe Wheeler does a great job! I have had all of my service done a Ferman. They do a great job and the price is great! Joe Wheeler does a great job! More

Timely service without an appointment I had a low pressure warning come on Sunday afternoon and filled the tires on my own. When it was on again Monday AM I knew I had a problem. Veron too I had a low pressure warning come on Sunday afternoon and filled the tires on my own. When it was on again Monday AM I knew I had a problem. Veron took me without an appointment ( I still can't plan tire punctures ) and I had my car back by noon. More

Service repair Good service department and nice service adviser. Nice courtesy shuttle service. The waiting area nice and clean also good complimentary coffee , soda Good service department and nice service adviser. Nice courtesy shuttle service. The waiting area nice and clean also good complimentary coffee , sodas and snacks...and nice and comfortable seat. More

Recall I brought my vehicle in for a recall replacement, and also asked to have it checked to see if it needed anything else. I was pleased that there were I brought my vehicle in for a recall replacement, and also asked to have it checked to see if it needed anything else. I was pleased that there were no other issues. And also that the dealership did not create some new thing to be done when there was nothing really needed at this time. This good service will certainly bring me back again. More

My service was outstanding . Mr Lewis Stump was outstanding The service was outstanding and The service manager Mr Stump kept me informed . When the service was finished he told me if I had any questions I cou The service was outstanding and The service manager Mr Stump kept me informed . When the service was finished he told me if I had any questions I could call any time. More

came in for latch recall, was done quickly and had oil chang I just gave it what I thought was the right answer for me. Takes me awhile to warm up to any kind of "Car Dealer" service center. I just gave it what I thought was the right answer for me. Takes me awhile to warm up to any kind of "Car Dealer" service center. More

Always professional and timely. Battery replacement and also determined need new tires. (About 50k miles) and oil change. - took the shuttle to mall while I had to get a few things Battery replacement and also determined need new tires. (About 50k miles) and oil change. - took the shuttle to mall while I had to get a few things for trip- Service advisor Jeff and shuttle driver Bryan so courteous and nice. Great place to purchase and service our 2014 Ford Expedition! More

One of my best dealership experiences I have had my 2015 Focus in for warranty work twice a couple of months apart and both times I was treated professionally, courteously and I felt like I have had my 2015 Focus in for warranty work twice a couple of months apart and both times I was treated professionally, courteously and I felt like they were really concerned about my repair.  Since they were warranty repairs I was given a loaner and I was kept informed of the progress of my repair.  Veron assisted me the first time and Dennis the second time.  Both gentlemen were very pleasant to work with.  Dennis in particular went out of his way to assist me and to make sure I was completely happy after the work was completed. It was a complicated repair but it was done very thoroughly. It took longer than expected due to waiting for parts but I had a 2017 Fusion as a loaner so I wasn't complaining.  I would recommend their repair shop to anyone.  I have not had experience with their sales dept., but I did chew the fat with Joe Rogers while waiting for my car and he was laid back and very nice.  I would recommend him to anyone in the market for a car. More

Couldn't ask for better service. Smooth checkin, Louis Stump was excellent, gave details, time and answered any questions I had no hassle experience and I appreciate it. Would defini Smooth checkin, Louis Stump was excellent, gave details, time and answered any questions I had no hassle experience and I appreciate it. Would definitely recommend. Thanx More