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3,127 Reviews of Ferman Ford - Service Center
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April 17, 2017
great service Great service department. Fast, fixed all my recalls. Made suggestions for future service. Oil changes have been a very long 3 hour process so I would Great service department. Fast, fixed all my recalls. Made suggestions for future service. Oil changes have been a very long 3 hour process so I would not recommend that service. Everything else Ferman Ford is the place to go to protect your investment. More
by mary keller
Employees Worked With
Camaron
April 17, 2017
The Service department is useless I brought my Ford F-150 in to be diagnosed. It had a miss when it warmed up. $490 dollars later, they admitted they did not have the equipment to prop I brought my Ford F-150 in to be diagnosed. It had a miss when it warmed up. $490 dollars later, they admitted they did not have the equipment to properly diagnose my issue. They were shooting in the dark and just changing parts. I was seldom notified of the status of the truck. They kept it for 5 business days. My service associate and repair tech were worthless. Finally just paid the bill and took the truck. Still misses when warm, no change. Do not let these people touch your car. Complete incompetence. Go to Walker Ford?? More
by Robert
Employees Worked With
Frank
April 16, 2017
Warranty Service Brought my F150 in for warranty service. The wind shield fluid was not operating. Cameron was helpful and polite. It was a much better experience than Brought my F150 in for warranty service. The wind shield fluid was not operating. Cameron was helpful and polite. It was a much better experience than the nightmare I experienced with the sales department. More
by Donmadio
Employees Worked With
Cameron
April 14, 2017
Nick is excellent! He is always pleasant to deal with! I love Ferman. From buying my car to the occasional service needs, they are always professional, helpful, and knowledgeable! When I bring my car in I love Ferman. From buying my car to the occasional service needs, they are always professional, helpful, and knowledgeable! When I bring my car in for service, there is always someone to greet me as soon as I step out of my car. More
by mpabner
Employees Worked With
Nick
April 10, 2017
quick they were courteous and right on time. they said 1 hr and thats all it took. service person was very helpful. i will return to ferman they were courteous and right on time. they said 1 hr and thats all it took. service person was very helpful. i will return to ferman More
by robert2931
Employees Worked With
service.....cameron ?
April 09, 2017
Caring and professional service Frank the person who checked me in was very nice as well as another male who arranged for a driver to take me to work when the shuttle driver was late Frank the person who checked me in was very nice as well as another male who arranged for a driver to take me to work when the shuttle driver was late. The young man who drive me was very nice and spoke highly of the dealership and on how they treated the staff. The shuttle driver who picked me up from work to take me back to the dealership was also very curteous More
by DShelton
Employees Worked With
Service. Frank
April 03, 2017
Great Car Buying and Service Experience I had to bring my car in for service for a panel and a cargo mat. Dennis McBride and Cameron Rolon helped me quickly and were extremely courteous. I I had to bring my car in for service for a panel and a cargo mat. Dennis McBride and Cameron Rolon helped me quickly and were extremely courteous. I appreciate someone knowing the meaning of customer service. I bought my explorer a few weeks before from Ken Bruning and Dom and I have a excellent buying experience with them as well. No pressure, to the point and they had the car detailed and ready the next day. I will be back and recommend this dealership. I even found out a co-worker bought her car from here as well and had the same positive feedback I did. More
by foxxypink
Employees Worked With
Ken Bruning, Dom (sales), Dennis McBride, Cameron Rolon
March 30, 2017
on time as promised ON TIME AS PROMISED CHECK IN EASY DID NOT TRY TO SELL ME ANYTHING I DID NOT NEED.FRIENDLY ATTENTIVE INFORMATIVE INFORMED ME OF A CECALL ON MY VEHICLE ON TIME AS PROMISED CHECK IN EASY DID NOT TRY TO SELL ME ANYTHING I DID NOT NEED.FRIENDLY ATTENTIVE INFORMATIVE INFORMED ME OF A CECALL ON MY VEHICLE AND OFFERED TO SET DATE TO FIX. More
by lug nuts 75
Employees Worked With
CAMERON ROLON
March 28, 2017
Exceptionally Good My vehicle had a minor recall item. The appointment was easy to make, the drop off was efficient, transportation was provided within minutes, my vehic My vehicle had a minor recall item. The appointment was easy to make, the drop off was efficient, transportation was provided within minutes, my vehicle was repaired, washed and finished by that afternoon as promised. The entire staff was friendly, professional and knowledgeable. It was my first visit to this dealership and I look forward to the next visit in the future. My overall experience was exceptionally good! Thanks A Multitude! More
by Focus
Employees Worked With
Louis Stump
March 25, 2017
Exceptional service. My oily change was done on time and my writer kept in touch with me via text and phone calls and answered all of my questions. Cameron has wonderful c My oily change was done on time and my writer kept in touch with me via text and phone calls and answered all of my questions. Cameron has wonderful customer service skills. I would highly recommend your service center. More
by Lgrolon0213
Employees Worked With
Cameron Rolon
