Ferman Ford - Service Center

everything was fine. Everyone has done a great job. Well done. We will be back for all services. And our next car will be from this location. Great job Ferman Ford. Everyone has done a great job. Well done. We will be back for all services. And our next car will be from this location. Great job Ferman Ford. More

Outstanding service! Each visit we have had at Ferman has been great. From the sales department to the service department and even the body shop. Everyone is very customer Each visit we have had at Ferman has been great. From the sales department to the service department and even the body shop. Everyone is very customer oriented and friendly. More

Service Department Service representative Cameron was excellent. He kept me informed approximately how long car would be in garage. We reviewed pricing for repairs as ra Service representative Cameron was excellent. He kept me informed approximately how long car would be in garage. We reviewed pricing for repairs as rates went up since September when items needing attention were highlighted and suggested. Mechanics and work performed was great. My car was also cleaned before I picked it up. I would recommend service to my friends with Ford vehicles. More

Ask for Demetrios Mina! I call Demetrios last week to let him know I wanted a truck I seen online to buy. Now mind you its been a couple months since I purchased a truck fro I call Demetrios last week to let him know I wanted a truck I seen online to buy. Now mind you its been a couple months since I purchased a truck from Demetrios. Hand and foot did he went to work and found the truck, He detailed and filled the tank up ready for me to pick up. Great customer service he called and let me know that everything they did to get the truck ready for me to purchase. I mean always keeping in touch and making sure the process goes smooth. We love seeing him, he's always very helpful and friendly! More

Customer service with a smile It appeared that all people I was involved with, really cared. I'm real happy with my 2017 Ford Escape, Titanium. I am a Ferman customer because of It appeared that all people I was involved with, really cared. I'm real happy with my 2017 Ford Escape, Titanium. I am a Ferman customer because of the people. I've also purchased a Volvo from Zferman as well as a Chevrolet from Ferman. More

Talon Craft went out of his way to help I had a warranty issue with a leaking right front axle shaft. Even though I did not purchase my vehicle from this dealership all the people I had cont I had a warranty issue with a leaking right front axle shaft. Even though I did not purchase my vehicle from this dealership all the people I had contact with at this dealership were extremely helpful in getting my problem resolved quickly. I was scheduled for an appt immediately, the car was inspected and part ordered and repair was made the next day. Even the young lady who pulled my car around was cheerful and helped me get on my way fast. Although there was a minor problem so that I had to immediately return to the service dept, Talon Craft took the car right back to the shop and the problem was taken care of and I was on my way in less than 5 minutes. Overall I was VERY pleased with the service dept and will probably be back when I am ready to purchase my next car. Came home and told my husband how much I liked this place so he is in agreement. More

Great performance by my team!! As usual I was very happy with this service event. I am only disappointed that this was my last coupon for service!! I will still continue to use fo As usual I was very happy with this service event. I am only disappointed that this was my last coupon for service!! I will still continue to use ford service for my automotive needs. More

Oil change & tire rotation Jeff Vuncannon and the service crew provided great and friendly service. I would recommend this service department. Thank you for the prompt and exc Jeff Vuncannon and the service crew provided great and friendly service. I would recommend this service department. Thank you for the prompt and excellent service. More

Very polite Cameron was very polite and let me know the status of the car repair. Texted me when available and opened my door and made sure my car was ready. Cameron was very polite and let me know the status of the car repair. Texted me when available and opened my door and made sure my car was ready. More

Fusion service Louis is always very professional and easy to work with. He is "my" service advisor each time I'm in there. He kept in contact by text, which I apprec Louis is always very professional and easy to work with. He is "my" service advisor each time I'm in there. He kept in contact by text, which I appreciated. More