Ferman Ford - Service Center

Customer service with a smile It appeared that all people I was involved with, really cared. I'm real happy with my 2017 Ford Escape, Titanium. I am a Ferman customer because of It appeared that all people I was involved with, really cared. I'm real happy with my 2017 Ford Escape, Titanium. I am a Ferman customer because of the people. I've also purchased a Volvo from Zferman as well as a Chevrolet from Ferman. More

Talon Craft went out of his way to help I had a warranty issue with a leaking right front axle shaft. Even though I did not purchase my vehicle from this dealership all the people I had cont I had a warranty issue with a leaking right front axle shaft. Even though I did not purchase my vehicle from this dealership all the people I had contact with at this dealership were extremely helpful in getting my problem resolved quickly. I was scheduled for an appt immediately, the car was inspected and part ordered and repair was made the next day. Even the young lady who pulled my car around was cheerful and helped me get on my way fast. Although there was a minor problem so that I had to immediately return to the service dept, Talon Craft took the car right back to the shop and the problem was taken care of and I was on my way in less than 5 minutes. Overall I was VERY pleased with the service dept and will probably be back when I am ready to purchase my next car. Came home and told my husband how much I liked this place so he is in agreement. More

Great performance by my team!! As usual I was very happy with this service event. I am only disappointed that this was my last coupon for service!! I will still continue to use fo As usual I was very happy with this service event. I am only disappointed that this was my last coupon for service!! I will still continue to use ford service for my automotive needs. More

Oil change & tire rotation Jeff Vuncannon and the service crew provided great and friendly service. I would recommend this service department. Thank you for the prompt and exc Jeff Vuncannon and the service crew provided great and friendly service. I would recommend this service department. Thank you for the prompt and excellent service. More

Very polite Cameron was very polite and let me know the status of the car repair. Texted me when available and opened my door and made sure my car was ready. Cameron was very polite and let me know the status of the car repair. Texted me when available and opened my door and made sure my car was ready. More

Fiesta clutch Jeff Vuncannon is very professional and courteous. I would highly recommend Jeff and your dealership. I had to have my clutch replaced on my 2013 Fi Jeff Vuncannon is very professional and courteous. I would highly recommend Jeff and your dealership. I had to have my clutch replaced on my 2013 Fiesta. Jeff was easy to communicate with and explained the repair process with me . He is a great asset to your dealership More

Fusion service Louis is always very professional and easy to work with. He is "my" service advisor each time I'm in there. He kept in contact by text, which I apprec Louis is always very professional and easy to work with. He is "my" service advisor each time I'm in there. He kept in contact by text, which I appreciated. More

Oil Change I brought my car I for a routine oil change. The staff were prompt and efficient, and pleasant. My car was ready before their estimated time, and tr I brought my car I for a routine oil change. The staff were prompt and efficient, and pleasant. My car was ready before their estimated time, and treated with the utmost care and respect. More

very pleasent Jeff the service adviser was very helpful and pleasant. he handled the visit with respect and care. My truck was ready a day ahead of schedule. Jeff the service adviser was very helpful and pleasant. he handled the visit with respect and care. My truck was ready a day ahead of schedule. More

good job ! Service was quick and professional with a nice lounge to wait in . The lounge very good coffee available . They also had a soft drink machine . I w Service was quick and professional with a nice lounge to wait in . The lounge very good coffee available . They also had a soft drink machine . I would have trouble finding something wrong with my treatment . More