Ferman Ford - Service Center

EXCELLENT SERVICE I GOT MY CAR BACK AHEAD OF SCHEDULE. YOU CAN'T GET BETTER THAN THAT. THIS ALLOWED ME TO GET ON WITH THE MANY OTHER THINGS I HAD TO GET DONE. I GOT MY CAR BACK AHEAD OF SCHEDULE. YOU CAN'T GET BETTER THAN THAT. THIS ALLOWED ME TO GET ON WITH THE MANY OTHER THINGS I HAD TO GET DONE. More

Excellent customer service for scheduled maintenance I received good service when telephoning the dealership to set an appointment for maintenance for my car. When I arrived at my service appointment, I I received good service when telephoning the dealership to set an appointment for maintenance for my car. When I arrived at my service appointment, I found Robert to be very helpful. The appointment was on-time and completed in a timely fashion. More

Great Robert was awsome The only thing that upset me was, I was told my vehicle needed rear brakes they were at 2.5% well I do my own brakes when I removed them the inner pad The only thing that upset me was, I was told my vehicle needed rear brakes they were at 2.5% well I do my own brakes when I removed them the inner pad was 60%The outer was 30 % I feel like they were hoping I would just say do it. glad I didn't More

Service Department is Great The Service Department Yellow Service team as usual was able to identify my car's multiple electrical problem(s), determine the root cause and resolv The Service Department Yellow Service team as usual was able to identify my car's multiple electrical problem(s), determine the root cause and resolve the problems. More

Great service! My car went in for a funny smell coming through the AC system. The problem was found and solved within 2 hours. Talon was friendly, helpful and took t My car went in for a funny smell coming through the AC system. The problem was found and solved within 2 hours. Talon was friendly, helpful and took the time to explain everything to me. More

Took care of my service in a friendly professional manner I was there for a 10,000 mile check up which they took care of, also i had a scratch and they buffed it out for me. All were very friendly and profess I was there for a 10,000 mile check up which they took care of, also i had a scratch and they buffed it out for me. All were very friendly and professional. More

Shorter wait than expected. Rating based entirely on Service Advisor. While I waited to be checked in Mr Guinn dealt with a customer whose wait/car needed option had been incorre Rating based entirely on Service Advisor. While I waited to be checked in Mr Guinn dealt with a customer whose wait/car needed option had been incorrectly recorded. Mr Guinn quickly arranged for a car and had that customer on his way. I was impressed by the speed Mr Guinn resolved the problem and how he did not try to "blame' someone else. He understood the issue and just fixed it. When my turn came he was nothing but polite , attentive and effective. Several Gold Stars to Mr Guinn. More

great , but could use some extras I had a good experience, but every dealership that I have ever gotten work done has given me a complimentary detail, I was disappointed that it wasn't I had a good experience, but every dealership that I have ever gotten work done has given me a complimentary detail, I was disappointed that it wasn't offered!! More

Service I drive many hard miles, always buy an f150, and trusting the service team is key. I have found that I can completely trust the Service Manager, Denni I drive many hard miles, always buy an f150, and trusting the service team is key. I have found that I can completely trust the Service Manager, Dennis McBride. He has made every experience its best, including when it meant trading in my old f150 due to motor issues, getting me with the right sales guy, and insuring my new truck was everything it should be. That precedent seems to have grown into his team. As a business sales professional I see a true brand offered to Ferman by your service team, and to be honest, that’s what I shop for in a new vechicle, service and being upfront with integrity. More

recall and warranty repairs my experience with ferman ford was wonderful. I came in 10-12-17 and met with Cameron rolon who was very nice and listened as we addressed our problem my experience with ferman ford was wonderful. I came in 10-12-17 and met with Cameron rolon who was very nice and listened as we addressed our problem with the car we took the car out of town 2 weeks ago and the car downshiftedwhile driving the next morning my fiancé went to back up the car check engine light came on and briefly did not want to go in reverse.we did some checking and realized there was a problem in the transmission control module.we took the car in 10-12-17 ,Cameron said there was a problem with the door latches and all4 doors would be taken apart and repaired if necessary.cameron called at 5:30 Wednesday toay all doors were done and a new tanmission module and my cay would be ready bv 12:30 Thursday it was ready by 10:45 Thursday with a free car wash.very good courteous staff and a great experience thanks to Cameron and everyone at ferman for a great job the best part of was whole experience was that all work was under warranty or recall. More