Ferman Ford - Service Center

Timeline crisis We were going to leave Clearwater for Canada on a Friday. On Tuesday, the driver’s side seat rail broke and the vehicle was unsafe to drive. As US T We were going to leave Clearwater for Canada on a Friday. On Tuesday, the driver’s side seat rail broke and the vehicle was unsafe to drive. As US Thanksgiving was Thursday and we had an appointment in Largo Wednesday morning, William went above and beyond to have the part ordered and delivered by Wednesday morning and provided us with a courtesy car until the repair had been completed. By noon on Wednesday we had our Explorer back and were on our way to Canada on Friday. We have been dealing with Ferman Ford for our six years as snowbirds. Thank you, thank you, thank you. More

Always pleased with their Service! I am always treated like a queen when I go here for service. The men that shuttle me, the people that greet me and the service advisor Robert are all I am always treated like a queen when I go here for service. The men that shuttle me, the people that greet me and the service advisor Robert are all wonderful to deal with. I never worry that my car will be done correctly. More

Great Experience Excellent service! I was very happy with the work and customer service outstanding. Would recommend this dealership to anyone in need of service for t Excellent service! I was very happy with the work and customer service outstanding. Would recommend this dealership to anyone in need of service for their vehicle More

First oil change . Everything was great, very happy with service. Will return when more service is required by time or mileage. Thank you again for the service . Everything was great, very happy with service. Will return when more service is required by time or mileage. Thank you again for the service More

Excellent service The batteries in my F250 died. Drove in without an appointment- no problem! The staff never ever made me feel like an intruder. Instead they were happ The batteries in my F250 died. Drove in without an appointment- no problem! The staff never ever made me feel like an intruder. Instead they were happy I was there. Took care of it and I was on my way! More

As pleasant and stress free as possible I had to take our car in without an appointment, because over the weekend a tire/wheel started making a thumping noise and we could not figure out wha I had to take our car in without an appointment, because over the weekend a tire/wheel started making a thumping noise and we could not figure out what it was. I worried that it was some serious wheel or drive issue. I brought it in early, hoping to get this taken care of, and Ferman did not let us down. Not only did Robert Guinn, Service Advisor, make the experience comfortable from the time I discussed the issue with him, he also reminded me that I needed a 15k service. It turned out we had construction debris stuck in our tire, and fortunately they were able to repair the tire with no additional issues. I had expected to do the 15k service next Spring anyway, so the added cost was not a complete surprise. In the end, the car is now running great, and I'd like to thank Robert and Ferman for making this experience as pleasant and stress free as possible. More

EXCELLENT SERVICE I GOT MY CAR BACK AHEAD OF SCHEDULE. YOU CAN'T GET BETTER THAN THAT. THIS ALLOWED ME TO GET ON WITH THE MANY OTHER THINGS I HAD TO GET DONE. I GOT MY CAR BACK AHEAD OF SCHEDULE. YOU CAN'T GET BETTER THAN THAT. THIS ALLOWED ME TO GET ON WITH THE MANY OTHER THINGS I HAD TO GET DONE. More

Excellent customer service for scheduled maintenance I received good service when telephoning the dealership to set an appointment for maintenance for my car. When I arrived at my service appointment, I I received good service when telephoning the dealership to set an appointment for maintenance for my car. When I arrived at my service appointment, I found Robert to be very helpful. The appointment was on-time and completed in a timely fashion. More

Great Robert was awsome The only thing that upset me was, I was told my vehicle needed rear brakes they were at 2.5% well I do my own brakes when I removed them the inner pad The only thing that upset me was, I was told my vehicle needed rear brakes they were at 2.5% well I do my own brakes when I removed them the inner pad was 60%The outer was 30 % I feel like they were hoping I would just say do it. glad I didn't More

Service Department is Great The Service Department Yellow Service team as usual was able to identify my car's multiple electrical problem(s), determine the root cause and resolv The Service Department Yellow Service team as usual was able to identify my car's multiple electrical problem(s), determine the root cause and resolve the problems. More