Ferman Ford - Service Center

Service Appointment Even though there were five waiting people ahead of me when I got there William and his crew got my car in and out in less time than they said it woul Even though there were five waiting people ahead of me when I got there William and his crew got my car in and out in less time than they said it would take. They let me know what extra services the car needed and how much it would cost. They were very professional during the entire visit. More

Routine Maintenance Visit My car was taken care of with great care. I loves the waiting area and prompt care they offer. I would visit again in future. My car was taken care of with great care. I loves the waiting area and prompt care they offer. I would visit again in future. More

Super nice Even though they couldn't completely fix my car on this visit everyone was exceptionally polite would recommend device department to everyone I know y Even though they couldn't completely fix my car on this visit everyone was exceptionally polite would recommend device department to everyone I know yay!!!😊 More

Intermediate Service Service was provided as promised, delivered on time and for the price agreed to initially. Service Advisor was excellent. Thi was my second visit to Service was provided as promised, delivered on time and for the price agreed to initially. Service Advisor was excellent. Thi was my second visit to Ferman Ford and I have received quality service both times. More

Timeline crisis We were going to leave Clearwater for Canada on a Friday. On Tuesday, the driver’s side seat rail broke and the vehicle was unsafe to drive. As US T We were going to leave Clearwater for Canada on a Friday. On Tuesday, the driver’s side seat rail broke and the vehicle was unsafe to drive. As US Thanksgiving was Thursday and we had an appointment in Largo Wednesday morning, William went above and beyond to have the part ordered and delivered by Wednesday morning and provided us with a courtesy car until the repair had been completed. By noon on Wednesday we had our Explorer back and were on our way to Canada on Friday. We have been dealing with Ferman Ford for our six years as snowbirds. Thank you, thank you, thank you. More

Always pleased with their Service! I am always treated like a queen when I go here for service. The men that shuttle me, the people that greet me and the service advisor Robert are all I am always treated like a queen when I go here for service. The men that shuttle me, the people that greet me and the service advisor Robert are all wonderful to deal with. I never worry that my car will be done correctly. More

Great Experience Excellent service! I was very happy with the work and customer service outstanding. Would recommend this dealership to anyone in need of service for t Excellent service! I was very happy with the work and customer service outstanding. Would recommend this dealership to anyone in need of service for their vehicle More

First oil change . Everything was great, very happy with service. Will return when more service is required by time or mileage. Thank you again for the service . Everything was great, very happy with service. Will return when more service is required by time or mileage. Thank you again for the service More

Excellent service The batteries in my F250 died. Drove in without an appointment- no problem! The staff never ever made me feel like an intruder. Instead they were happ The batteries in my F250 died. Drove in without an appointment- no problem! The staff never ever made me feel like an intruder. Instead they were happy I was there. Took care of it and I was on my way! More

As pleasant and stress free as possible I had to take our car in without an appointment, because over the weekend a tire/wheel started making a thumping noise and we could not figure out wha I had to take our car in without an appointment, because over the weekend a tire/wheel started making a thumping noise and we could not figure out what it was. I worried that it was some serious wheel or drive issue. I brought it in early, hoping to get this taken care of, and Ferman did not let us down. Not only did Robert Guinn, Service Advisor, make the experience comfortable from the time I discussed the issue with him, he also reminded me that I needed a 15k service. It turned out we had construction debris stuck in our tire, and fortunately they were able to repair the tire with no additional issues. I had expected to do the 15k service next Spring anyway, so the added cost was not a complete surprise. In the end, the car is now running great, and I'd like to thank Robert and Ferman for making this experience as pleasant and stress free as possible. More