Ferman Ford - Service Center

Rob Guinn! Great Customer Service! Rob was very helpful, informative, and patient with helping me service my 07 CX-7! He made the experience less the stressful and kept me informed with Rob was very helpful, informative, and patient with helping me service my 07 CX-7! He made the experience less the stressful and kept me informed with the best options. I would strongly recommend going to check out Rob for getting the best service this dealership can offer. More

Friendly, thorough, professional From the moment I got to the service department, the service was professional, and executed car service within an hour and a half. All around great se From the moment I got to the service department, the service was professional, and executed car service within an hour and a half. All around great service and attention to detail. More

dead battery Had a dead battery call the service department to ask them if it was covered under warranty they informed me that it was. I had then spoke with Willia Had a dead battery call the service department to ask them if it was covered under warranty they informed me that it was. I had then spoke with William and he had my car up and running in an hour very happy with service. I also use the courtesy customer pickup and delivery service More

Always Satified with their Service Upon moving to Tampa 3yrs ago, I started taking my 2014 Mazda 3 to Ferman Mazda for service, I have always been more than satisfied with their service Upon moving to Tampa 3yrs ago, I started taking my 2014 Mazda 3 to Ferman Mazda for service, I have always been more than satisfied with their service. Appts are made easily and efficiently. You're greeted by your assigned service mgr, who reviews any issues and your reason for service. This last visit was for a simple oil change. I explained at the outset of the appt, that I was in a bit of a hurry and need to get in and out as quickly as possible. I was told by Robert, it should be no longer than an hour. Within 30mins it was all done. And I love the way they check your tire pressure, fluids and clean it up beautifully. Their prices are very competitive, as well. I have always been satiified with their service and highly recommend Ferman Mazda. More

After a slow start, great service. My advisor was new and didn't keep me informed which resulted in my sitting around too long to find out I needed a loaner vehicle. After that, everyth My advisor was new and didn't keep me informed which resulted in my sitting around too long to find out I needed a loaner vehicle. After that, everything was spot on exceptional. I'm hoping my advisor learned from this and everyone after me will benefit... More

Simple and good Wilson kept us informed at all times and they fixed our vehicle without any hassles. Wilson got us a loaner car and always treated us with respect. Wilson kept us informed at all times and they fixed our vehicle without any hassles. Wilson got us a loaner car and always treated us with respect. More

Excellent Service. Asked right questions during phone call to id part required (vin, year, make, model, engine size). Quick and easy check-in. Service completed before Asked right questions during phone call to id part required (vin, year, make, model, engine size). Quick and easy check-in. Service completed before time estimate. More

20k mile checkup In and out in about 1 hour. The staff were very professional, friendly with the waiting room being very comfortable. The snacks and drinks were a we In and out in about 1 hour. The staff were very professional, friendly with the waiting room being very comfortable. The snacks and drinks were a welcome option. More

Great job! Talon and the whole team really took great care of my sister in law and my late brothers truck. Not only was the mechanical work exceptional and done Talon and the whole team really took great care of my sister in law and my late brothers truck. Not only was the mechanical work exceptional and done in a timely manner, they also took care and time to listen. I will recommend this dealership to everyone. More

Excellent experiencr William greeted me when I pulled in to drop off my car. He kept me updated on the status of my car. I got the cost of the service faster than any othe William greeted me when I pulled in to drop off my car. He kept me updated on the status of my car. I got the cost of the service faster than any other time I've had service on any other car I've owned. More