Ferman Ford - Service Center

Excellent Customer Service Dept. was friendly and polite. assisting in my vehicle needs. provided information what may be needed to replace parts for my Ford F1 Customer Service Dept. was friendly and polite. assisting in my vehicle needs. provided information what may be needed to replace parts for my Ford F150. Service Agent Cameron Rolon show a good attitude and concern in my vehicle need. More

Pleasant service experience Brought my Escape in for "The Works" oil change and tire rotation. Staff was attentive and wait area was comfortable. Service advisor William Pannie Brought my Escape in for "The Works" oil change and tire rotation. Staff was attentive and wait area was comfortable. Service advisor William Pannier was great to work with. I'll be back. More

Great experience Arrived early, vehicle went in on time and was completed earlier than anticipated. Service adviser was very attentive and carefully went over my list Arrived early, vehicle went in on time and was completed earlier than anticipated. Service adviser was very attentive and carefully went over my list of required services. Superb service. More

Recall repairs Very eager to help. Customer forward thinking. Accommodating to my schedule and had my vehicle ready when promised. My service coordinator was extr Very eager to help. Customer forward thinking. Accommodating to my schedule and had my vehicle ready when promised. My service coordinator was extremely friendly and courteous. More

Great service and done well in a short time. Jeff was very professional. Service wait was short. Waiting room was clean and tidy. The cost of the oil change was competitive with other dealers. Jeff was very professional. Service wait was short. Waiting room was clean and tidy. The cost of the oil change was competitive with other dealers. More

Always going above and beyond Once again , Jeff V and Heidi have worked tirelessly to address every question I had, while also communicating time lines to me. Their willingness to Once again , Jeff V and Heidi have worked tirelessly to address every question I had, while also communicating time lines to me. Their willingness to help me, illustrates how approachable the Ferman Ford Team can be...a trait I have yet to find elsewhere in the industry. More

Oil Change & Tire Rotatio My car service, oil change and tire rotation was performed quickly. I had a certificate for my first oil change to be free and a coupon for the tire r My car service, oil change and tire rotation was performed quickly. I had a certificate for my first oil change to be free and a coupon for the tire rotation, so I was out the door for free! As a new customer, I did have some trouble finding where to enter the service center on the Ford property. I think the signage to the entrance of the service center could be better. More

It was good Service for driver side airbag was great but very concerned that you don't have the equipment to replace the passenger side as well. Dangerous ! Service for driver side airbag was great but very concerned that you don't have the equipment to replace the passenger side as well. Dangerous ! More

Super Service I had a scheduled time for a routine oil change and was taken right on time. The service was done within an hour and I was out of there. Advisor Jeff I had a scheduled time for a routine oil change and was taken right on time. The service was done within an hour and I was out of there. Advisor Jeff V. was friendly, courteous and professional. More

friendly, courteous The attendants were professional and courteous. It was a Monday, so they were busy, but they kept me informed. Would go back again, and would recommen The attendants were professional and courteous. It was a Monday, so they were busy, but they kept me informed. Would go back again, and would recommend this dealership. More