Ferman Ford - Service Center

Satisfied customer Everyone was courteous, knowledgeable and professional. I appreciated the complimentary transportation after dropping my car off for service and then Everyone was courteous, knowledgeable and professional. I appreciated the complimentary transportation after dropping my car off for service and then again when picking me up to retrieve my car. More

Swift & Sweet In and out faster than ever! There was so much activity going on I was worried I'd be later than expected. Instead, I was out of there 30 mins earli In and out faster than ever! There was so much activity going on I was worried I'd be later than expected. Instead, I was out of there 30 mins earlier than planned. Great Job guys!!! More

Great staff Great staff, courteous and friendly! They had my car in and out quickly. Cameron did a fantastic job handling my experience from start to finish. Great staff, courteous and friendly! They had my car in and out quickly. Cameron did a fantastic job handling my experience from start to finish. More

Great Service Thank you for always being so nice and helpful and returning my car back when promised. Would not want to go anywhere else! Your the best! Thank you for always being so nice and helpful and returning my car back when promised. Would not want to go anywhere else! Your the best! More

Car Care As usual, Cameron was courteous, professional and answered any questions I asked. The only problem I had that I asked about on the last checkup and t As usual, Cameron was courteous, professional and answered any questions I asked. The only problem I had that I asked about on the last checkup and this one was about the shaking upon acceleration. A diagnostic test was performed and the 115 was under the limit of 250. Apparently this is something I will have to ignore. Other than that problem everything else done on my car that day was very much appreciated and reassuring. I was also very satisfied with the shuttle service. More

Outstanding service from Will and his team Will was attentive from the moment I arrived. Quickly booked my car in and offered a courtesy car whilst repairs were being made. Will kept me up to d Will was attentive from the moment I arrived. Quickly booked my car in and offered a courtesy car whilst repairs were being made. Will kept me up to date of what we happening and made the pick up of my car straightforward fast and simple More

Professional, "Customer First" Service! We are pleased to travel 45 Minutes to both purchase and have our vehicle serviced by a Dealership with Integrity and a focus on Efficient and Quality We are pleased to travel 45 Minutes to both purchase and have our vehicle serviced by a Dealership with Integrity and a focus on Efficient and Quality Customer Service. Our Service Rep, Jeff Vuncannon, is great to work with, and we look forward to a long-term service relationship with Jeff and Ferman Ford Countryside. WE LOVE OUR SECOND FORD ESCAPE...we enjoyed our first Escape for 12 Great Years! More

WOW! Sometimes all it takes is a postcard.... I've lived in FL now for 2.5 years and have been taking my Ford Escape to another dealer further away. I've had a recall on my car since Nov last yea I've lived in FL now for 2.5 years and have been taking my Ford Escape to another dealer further away. I've had a recall on my car since Nov last year and never took care of it. Shame on me!! (Or was it really a shame I never took care of it sooner...... ) I received a postcard in the mail from Ferman Ford Mazda reminding me that I had a recall that needed to be taken care of. Well, the Escape was in need of an oil change anyway, so why not give this place a try. I made my appointment online which was easy peasy. (you can even make appointments online for a Saturday!!) I was able to select the service(s) I wanted done and was even able to enter in the recall info. easy peasy! Knowing that this might take awhile, I opted for the shuttle service. WOW! So glad this dealer had that service available. I was able to drop my car off with an AMAZING service rep and had a courteous shuttle driver. Of course, I will mention that the customer lounge was nice! Beverages (Free), snacks (also free I believe), free WiFi, comfy chairs to name a few of the things I noticed.. The service rep I was assigned, was Talon Craft. Not only was Talon patient with me, but he also answered all my questions. I never felt rushed or silly for asking questions. Before I even left the dealer, I received a text message from Talon letting me know that I could text him at any time to find out the status of my car. I wasn't even in the shuttle yet! WOW! Later that day, when my car was ready, I gave Corey a call and he was at my house in a jiffy to pick me up to bring me back to Ferman Ford Mazda! Talon had "paperwork" that was prepared specifically for me! So nice to receive an Automobile Status Report which had my multi-point inspection form, recommendations for additional service needed (air filter), repair estimate for the recommendations (air filter), detailed invoice and a copy of my owner advantage rewards statement!) WOW!! Customer Service at Ferman Ford Mazda was top notch! THANK YOU Talon & Corey and the rest of the team I engaged with! WOW! I look forward to being a customer of theirs for life! And to think, all they did was send me a post card with a recall reminder! WOW!! (The dealer I've been going to for 2.5 years, never even mentioned the recall or ever sent me a recall reminder post card!) More

Service at Ferman Ford My daughter went in for oil change. She was treated with courtesy and even gave her a shuttle ride to shopping mall while work was done. My daughter went in for oil change. She was treated with courtesy and even gave her a shuttle ride to shopping mall while work was done. More

Excellent, got my truck in and out for the oil change. came in for an oil change, was told of a couple of things I might need to have done in the future. It was very helpful. came in for an oil change, was told of a couple of things I might need to have done in the future. It was very helpful. More