Ferman Ford - Service Center

it was awesome............ I only waited an hour and everyone was very efficient. I was also glad that I wasn't pressured into having additional work done or anything done that I only waited an hour and everyone was very efficient. I was also glad that I wasn't pressured into having additional work done or anything done that didn't need to be done. They also fixed the recall that I wasn't even expecting. Great job guys!!!! More

Vehicle service is good I came in for vehicle service on a leased Ford Flex. The service went well. While I was waiting I went to the sales department to give Ferman the oppo I came in for vehicle service on a leased Ford Flex. The service went well. While I was waiting I went to the sales department to give Ferman the opportunity to trade my lease on a new lease. I have an offer through a competing Ford dealer. I wanted to give Ferman an opportunity to match the competitors deal since Ferman beat the same competitor for the vehicle I am currently driving. The salesman took all my info and had the car appraised. He said he would be calling me the next day after they found the car with the options I desired. I never received a call. This is no big deal, like I said, I have a deal at another dealer. Just thought that someone would like to know that business was lost to Ferman. No hard feelings. More

Service Experience I am pleased with the service team's work and am confident in the work being performed on my truck. I have worked with Cameron in the past and he gets I am pleased with the service team's work and am confident in the work being performed on my truck. I have worked with Cameron in the past and he gets me in and out as fast as possible. He is very courteous and does his job well. More

Car service Demetrios truly brings service after the sale. He goes above and beyond with his customers and it shows. We recommend him to everyone we know! Ferm Demetrios truly brings service after the sale. He goes above and beyond with his customers and it shows. We recommend him to everyone we know! Ferman Ford is lucky to have him as a rep. Talon was an outstanding service rep as well. He went above and beyond as well and made out car look like we just bought it! Five stars for both of these guys! More

GREAT! Jeff called and explained that the parts weren't coming in till Monday. I explained that my husband was in assisted living and I had to see him. He m Jeff called and explained that the parts weren't coming in till Monday. I explained that my husband was in assisted living and I had to see him. He made a called someone and before I knew it he had a car and said no charge. Now that's Great service More

45,000 miles maintenance originally oil & filter Service advisor suggested of getting the 45,000 miles maintenance instead of just filter & oil change & roration of tires. Was done in a reasonable ti Service advisor suggested of getting the 45,000 miles maintenance instead of just filter & oil change & roration of tires. Was done in a reasonable time & courteous staff. More

Service visit William is very competent and couteous. I felt that he was attentive to my time constraints and strives to take care of his customers. No other commen William is very competent and couteous. I felt that he was attentive to my time constraints and strives to take care of his customers. No other comments. More

felted welcomed, all polite, I was out fast oil change and car check was fast. my seats were still nice looking after service. Everyone was polite. my tiers were air up. thank you for everythi oil change and car check was fast. my seats were still nice looking after service. Everyone was polite. my tiers were air up. thank you for everything More

Good Customer Service I bought a Certified Pre-Owned Ford Escape and had a great experience with my Salesman, Finance Department and recently Service Department. Very Plea I bought a Certified Pre-Owned Ford Escape and had a great experience with my Salesman, Finance Department and recently Service Department. Very Pleased with dealership!! More

4TH CAR I'VE PURCHASED VERY HAPPY, BUT AS I DROVE HOME, I REALIZED, IT HAPPENED AGAIN! I GO IN FOR SERVICE, AND END UP GETTING A NEW CAR, AND THEN REALIZE THAT I'VE PAID FO VERY HAPPY, BUT AS I DROVE HOME, I REALIZED, IT HAPPENED AGAIN! I GO IN FOR SERVICE, AND END UP GETTING A NEW CAR, AND THEN REALIZE THAT I'VE PAID FOR SERVICE TO OLD CAR, AND AM OUT FOR APPROX. $45.00 PLUS A FULL TANK OF GAS! AND YOU HAVE MY OLD CAR, AND FULL TANK OF GAS ! More