Ferman Ford - Service Center

experience with service Jonathon was very helpful and friendly and explained everything thoroughly...yada, yada, yada, and the same thing all over again and anything else I c Jonathon was very helpful and friendly and explained everything thoroughly...yada, yada, yada, and the same thing all over again and anything else I can think of... More

Schedule and service all within forty five minutes. Updates and follow up by Jonathan are a nice touch. They made the most of my time. all within forty five minutes. Updates and follow up by Jonathan are a nice touch. They made the most of my time. More

Needed an oil change and they did a great job. I have been here more than once my mother has also purchased a vehicle here and loved her car, highly recommended, can't go wrong. I have been here more than once my mother has also purchased a vehicle here and loved her car, highly recommended, can't go wrong. More

Everything went pretty smooth Jut needed to be kept up to date on what was going on with the truck. I don’t like to be the one calling to chase it up Jut needed to be kept up to date on what was going on with the truck. I don’t like to be the one calling to chase it up More

Excellant sevice. sevice on my vehicle was performed in about half to three quarters of an hour. Excellant. Thank you. Referred a close friend to your dealer for oil ch sevice on my vehicle was performed in about half to three quarters of an hour. Excellant. Thank you. Referred a close friend to your dealer for oil changes and service. Walker ford took 2 hours for an oil change. More

Great follow up Jeff was extremely helpful with explaining why my lug nuts failed. I did not expect to have this issue but Jeff carefully explained why the heat expa Jeff was extremely helpful with explaining why my lug nuts failed. I did not expect to have this issue but Jeff carefully explained why the heat expands the lug nuts and they don't hold the tire safely on the rim More

Oil Change Went in for routine oil change for my Transit. Worked with Talon who went above and beyond to help me to learn more about my vehicle and recommended s Went in for routine oil change for my Transit. Worked with Talon who went above and beyond to help me to learn more about my vehicle and recommended several options for keyless entry devices. Talon even made sure that I met the person in the service department who could help me specifically to get the information that I needed. Very pleased with the clean, well organized environment. Even though everyone was very busy, their attitudes were upbeat and positive. Thankful for such great Service! More

Oil change Went in for routine oil change and for mechanics to look over entire car before warranty expires. Worked with Talon who listened to all of my concerns Went in for routine oil change and for mechanics to look over entire car before warranty expires. Worked with Talon who listened to all of my concerns and made sure that everything was throughly looked into. Very happy with speed and efficiency of service performed. They actually found an engine leak which concerns me as the car is so new, but Talon was reassuring not to worry, that everything is covered and that issue will be addressed. My only “complaint” would be that I got home to realize windshield washer fluid was not refilled. But I did have them look over so many other things, that it is understandable this minor thing was overlooked. More

Great communication and done right Cameron was very helpful and got my truck in and out fast. The service department did a great job and I would use them again. Cameron was very helpful and got my truck in and out fast. The service department did a great job and I would use them again. More

great William great person to work with .Only complaint being an ex Ford Dealer it should take over a hour for the oil change and tire rotation we were doin William great person to work with .Only complaint being an ex Ford Dealer it should take over a hour for the oil change and tire rotation we were doing them in 30 minutes or less More