Ferman Ford - Service Center

Great service Fast service , friendly walked to in and out of service. Clean waiting area. Cameron was friendly and efficient. Thanked and welcomed back t Fast service , friendly walked to in and out of service. Clean waiting area. Cameron was friendly and efficient. Thanked and welcomed back to the dealership. More

Service William was my service contact and he was awesome. So nice and friendly and efficient he explained the service that was to be performed and was helpfu William was my service contact and he was awesome. So nice and friendly and efficient he explained the service that was to be performed and was helpful when I asked about the door frame More

Very relaxed The lounge area is very realaxing. The appointment time was right on. I was greeted when I got there and escorted to my car when it was done. Thanks f The lounge area is very realaxing. The appointment time was right on. I was greeted when I got there and escorted to my car when it was done. Thanks for the service. Joe More

Detail vehicle Jeff is great to work with. He followed up with me and made sure my vehicle was ready when it was supposed to be. He is always polite and courteous. Jeff is great to work with. He followed up with me and made sure my vehicle was ready when it was supposed to be. He is always polite and courteous. More

Great Service Best in class service with great communication and courtesy. Waiting area was loaded with snacks, and beverages. I like how you have the ability to t Best in class service with great communication and courtesy. Waiting area was loaded with snacks, and beverages. I like how you have the ability to text back and forth with staff and get updates. More

William made my stressful situation exceptional! I am a community manager by occupation so the purpose of my job is to deal directly with customers and their experiences. Though I rarely write review I am a community manager by occupation so the purpose of my job is to deal directly with customers and their experiences. Though I rarely write reviews on my end, I wanted to address the wonderful experience I had with William. He made an extremely inconvenient situation very smooth and surprisingly convenient regarding the circumstances. He was kind, engaging, and took the time to make sure I understood everything without giving me the the typical routine response. He is a great asset to Ford. He even stayed after closing on a Friday to wait for me as I ran late as well. Wonderful man. Thanks so much! More

Very good. Service was good. Sign in took a bit of time as Talon wasn’t there upon my arrival so I was referred to another service person. I had to ask about pro Service was good. Sign in took a bit of time as Talon wasn’t there upon my arrival so I was referred to another service person. I had to ask about progress of service after an hour had passed rather than being kept informed of status. More

Great service Team got me in quickly without an appointment and handled my issue quickly and professionally. Thanks guys for the great service and quality of your w Team got me in quickly without an appointment and handled my issue quickly and professionally. Thanks guys for the great service and quality of your work. More

Best Service Advisors I know I'm in good hands with Talon or Cameron as my Service Advisors. They have both made bad situations much easier to get through. I know I'm in good hands with Talon or Cameron as my Service Advisors. They have both made bad situations much easier to get through. More

Annual going North check-up I trust that Ferman Ford and Cameron Rolon are giving me good advice to have a trouble free safe trip back north in the spring. They are on time and I trust that Ferman Ford and Cameron Rolon are giving me good advice to have a trouble free safe trip back north in the spring. They are on time and the service is quick. I wait in the lounge and get back on the road with a minimum of delay. I feel good about the experience. More