Ferman Ford - Service Center

Service work Had an issue with sunglasses holder. It was replaced under warranty with no problems. Bought my truck from Ferman and have my service work done there. Had an issue with sunglasses holder. It was replaced under warranty with no problems. Bought my truck from Ferman and have my service work done there. They have always provided good service and worked around my schedule. Good people More

Service Visit 2016 Edge Staff professional and friendly. The service took from drive up until departure about 1.45 hours not bad. I would recommend German Ford to my friends Staff professional and friendly. The service took from drive up until departure about 1.45 hours not bad. I would recommend German Ford to my friends More

Courtesy Van My service experience was great overall. The only problem I had was that the van driver that was supposed to take me to work did not show up for abo My service experience was great overall. The only problem I had was that the van driver that was supposed to take me to work did not show up for about 35 minutes so I ended up waiting for my car instead of taking the courtesy van. More

Service Everyone was courteous and friendly. I do need to call William being my ABS LIGHT is on and I’m not sure why. I’ll call now Everyone was courteous and friendly. I do need to call William being my ABS LIGHT is on and I’m not sure why. I’ll call now More

Service William was my service contact and he was awesome. So nice and friendly and efficient he explained the service that was to be performed and was helpfu William was my service contact and he was awesome. So nice and friendly and efficient he explained the service that was to be performed and was helpful when I asked about the door frame More

Great service Fast service , friendly walked to in and out of service. Clean waiting area. Cameron was friendly and efficient. Thanked and welcomed back t Fast service , friendly walked to in and out of service. Clean waiting area. Cameron was friendly and efficient. Thanked and welcomed back to the dealership. More

Very relaxed The lounge area is very realaxing. The appointment time was right on. I was greeted when I got there and escorted to my car when it was done. Thanks f The lounge area is very realaxing. The appointment time was right on. I was greeted when I got there and escorted to my car when it was done. Thanks for the service. Joe More

Detail vehicle Jeff is great to work with. He followed up with me and made sure my vehicle was ready when it was supposed to be. He is always polite and courteous. Jeff is great to work with. He followed up with me and made sure my vehicle was ready when it was supposed to be. He is always polite and courteous. More

Great Service Best in class service with great communication and courtesy. Waiting area was loaded with snacks, and beverages. I like how you have the ability to t Best in class service with great communication and courtesy. Waiting area was loaded with snacks, and beverages. I like how you have the ability to text back and forth with staff and get updates. More

William made my stressful situation exceptional! I am a community manager by occupation so the purpose of my job is to deal directly with customers and their experiences. Though I rarely write review I am a community manager by occupation so the purpose of my job is to deal directly with customers and their experiences. Though I rarely write reviews on my end, I wanted to address the wonderful experience I had with William. He made an extremely inconvenient situation very smooth and surprisingly convenient regarding the circumstances. He was kind, engaging, and took the time to make sure I understood everything without giving me the the typical routine response. He is a great asset to Ford. He even stayed after closing on a Friday to wait for me as I ran late as well. Wonderful man. Thanks so much! More