Ferman Ford - Service Center

Great Jeff kept me informed and was great to work with. Jeff was upfront about the repair and process. Jeff offered a loner several times, but didn't need i Jeff kept me informed and was great to work with. Jeff was upfront about the repair and process. Jeff offered a loner several times, but didn't need it. More

Attitude is Everything My last visit to this dealership was for service and was absolutely awful. I had William this time and he was great! He was helpful, listened, answe My last visit to this dealership was for service and was absolutely awful. I had William this time and he was great! He was helpful, listened, answered all of my questions, and most importantly, was pleasant and had a great attitude. I will ask for him specifically each and every time I schedule any work. More

Finallly, a Service Center not trtying to sell me all of the I was extremely pleased when service manager Jeff from Ferman Ford came to get me from the lounge exactly 45 minutes after he said he would. The reca I was extremely pleased when service manager Jeff from Ferman Ford came to get me from the lounge exactly 45 minutes after he said he would. The recall from Lincoln was fixed, there was no charge and a full diagnostic report on the car indicated that everything was just fine. I did not need to buy all kinds of things, which is often the case at many auto service centers. I recommend Ferman service and will use them again. They treated me fairly and did not try and up-sell me like many of their competitors. More

Always a pleasure working with service dept Always pleasant and keep you up to date on the status of your vehicle service. They text their number once dropped off which is extremely helpful in t Always pleasant and keep you up to date on the status of your vehicle service. They text their number once dropped off which is extremely helpful in the event you need to call them with questions More

Recall Jeff in the service department was very friendly, outgoing and explained everything that was being done with my car. The work was completed a lot quic Jeff in the service department was very friendly, outgoing and explained everything that was being done with my car. The work was completed a lot quicker than I expected More

Service work Had an issue with sunglasses holder. It was replaced under warranty with no problems. Bought my truck from Ferman and have my service work done there. Had an issue with sunglasses holder. It was replaced under warranty with no problems. Bought my truck from Ferman and have my service work done there. They have always provided good service and worked around my schedule. Good people More

Service Visit 2016 Edge Staff professional and friendly. The service took from drive up until departure about 1.45 hours not bad. I would recommend German Ford to my friends Staff professional and friendly. The service took from drive up until departure about 1.45 hours not bad. I would recommend German Ford to my friends More

Courtesy Van My service experience was great overall. The only problem I had was that the van driver that was supposed to take me to work did not show up for abo My service experience was great overall. The only problem I had was that the van driver that was supposed to take me to work did not show up for about 35 minutes so I ended up waiting for my car instead of taking the courtesy van. More

Service Everyone was courteous and friendly. I do need to call William being my ABS LIGHT is on and I’m not sure why. I’ll call now Everyone was courteous and friendly. I do need to call William being my ABS LIGHT is on and I’m not sure why. I’ll call now More