Ferman Ford - Service Center

Not a satisfied customer The last two times I had taken my car for service has been very disappointing. Even with an appointment I had to wait for hours just to get and oil ch The last two times I had taken my car for service has been very disappointing. Even with an appointment I had to wait for hours just to get and oil change. My car was not washed even though I asked several times to get it done. More

Routine service on vehicle. Prompt appointment scheduling. Very courteous reception and welcoming. Escorted to waiting area, where there were refreshment. Service Department was Prompt appointment scheduling. Very courteous reception and welcoming. Escorted to waiting area, where there were refreshment. Service Department was busy but organized. Cameron seemed calm in the midst of being busy. Vehicle service was completed in a timely manner. More

Courteous and helpful The work was done cpromptly in the estimated time- Every employee I saw was courteous and helpful.. the waiting room was a pleasant place to wait w The work was done cpromptly in the estimated time- Every employee I saw was courteous and helpful.. the waiting room was a pleasant place to wait while my car was being repaired. More

Transmission/AC issue Got a work in order on a Saturday. My vehicle is acting like it’s not shifting gears like it’s stuck in 4 wheel drive. Also asked about AC Relay becau Got a work in order on a Saturday. My vehicle is acting like it’s not shifting gears like it’s stuck in 4 wheel drive. Also asked about AC Relay because my AC has to be on 4 full blast to work. Cameron called me said there was a problem with my AC repairs under hood would be $792 to fix. Wasn’t what I asked about but whatever. He called me back at 4pm said they put Diagnostic machine on vehicle no errrors. It’s 4pm and we have to move on from this cuz we close at 5pm. If you want we can have you drive with a technician on Monday to see if we can recreate problem but again we close at 5pm come get your vehicle. So I was there at 7am Monday morning to pick it up $139 and No Problem Solved. Vehicle did same thing on way to work today. I was disturbed by the we have to Move on comment like I was crazy. Won’t go here again and I even test drove a car was thinking of buying a new one but Cameron’s comment changed my mind on that too. I’ve had my vehicle for 10 years I know there is a problem just because your computer didn’t say so doesn’t mean that’s the word of God. More

Wonderful experience I gave this review the highest score beacause there was options on when I could drop off my vehicle that made it convenient and there were specials on I gave this review the highest score beacause there was options on when I could drop off my vehicle that made it convenient and there were specials on the services I was looking for. Everyone was super helpful and friendly. Thanks again! More

Good, quick, friendly Went to get oil changed and check up. Employee was good, answered all my questions. Said it would take about 1-1.5 hrs, it took maybe 30 minutes. Good Went to get oil changed and check up. Employee was good, answered all my questions. Said it would take about 1-1.5 hrs, it took maybe 30 minutes. Good job. More

Oil change and pan replacement William was very helpful and professional. He went out of his way to make sure I was completely satisfied. A huge asset to the ferman dealership William was very helpful and professional. He went out of his way to make sure I was completely satisfied. A huge asset to the ferman dealership More

Exceptional service I came in for an oil change and received some of the best customer service I have ever received at a dealership. The gentleman who checked me handled I came in for an oil change and received some of the best customer service I have ever received at a dealership. The gentleman who checked me handled my check in quickly and escorted my to the waiting room. I had a coupon that had expired but he was able to far exceed the coupon rate… My service was free. My car was completed in less than one hour More

Commercial service upkeep Great job. We appreciate the friendly service and the great communication. It’s nice to have such a convenient service option esp when servicing our c Great job. We appreciate the friendly service and the great communication. It’s nice to have such a convenient service option esp when servicing our commercial van. More

Great service My service advisor Talon, went above and beyond to have my vehicle services in record time!. I explained how I needed the car done so I could pick up My service advisor Talon, went above and beyond to have my vehicle services in record time!. I explained how I needed the car done so I could pick up my disabled wife from the doctors office and he made it happen. More