Ferman Ford - Service Center

COMFORTABLE AND WELCOMED I needed recall work and was greeted at my care door and was walked through the whole process and spoke with a sales person and he worked really hard I needed recall work and was greeted at my care door and was walked through the whole process and spoke with a sales person and he worked really hard to find me a car for my trade in and was very polite and not pushy (unfortunately I had to make a decision to not purchase a new car for reasons that he understood) but before speaking with him William my Advisor was thorough and explained what was going on, what to expect. I needed and oil change (William did not know that) and because he made me feel that I could trust him. I opted to get the 35k basic 99.00 Service. William called me and went over a few things that I needed and was not a pushy sales type guy, which would have made me run the other way but offered Ferman's Services for what I needed and I told him that financially I could not get for a few weeks, he said I should be ok with a few weeks but for my safety the recommendations needed to be taken care of whether they did it or not. More

Service Pleased with William P. service. He works to resolve issues and listens to your concerns. He follows up to be everything is correct. Thank you Pleased with William P. service. He works to resolve issues and listens to your concerns. He follows up to be everything is correct. Thank you More

Fast oil change and rotation Wanted to get the oil changed, hung out in the new service lobby, enjoyed the free coffee and snacks. Good WiFi and friendly service. Thanks Wanted to get the oil changed, hung out in the new service lobby, enjoyed the free coffee and snacks. Good WiFi and friendly service. Thanks More

Professional My service rep William was very professional and informative from the time I entered the facility until 2 days later with a follow up phone call. He e My service rep William was very professional and informative from the time I entered the facility until 2 days later with a follow up phone call. He explained what would take place in great detail and came and checked on me as I was waiting. Very pleased with the experience. More

Service my wife’s 2014 Ford Escape William did an excellent job getting our car serviced for our trip out of town. Our Eacape runs like a dream now. Thank you William we will bring ba William did an excellent job getting our car serviced for our trip out of town. Our Eacape runs like a dream now. Thank you William we will bring back our other vehicles. More

A/C recharge overcharge Wanted to stick me with $1,800 evaporator replacement when the system had not failed. Local shop charges me 35% less for the drain/recharge. Got me f Wanted to stick me with $1,800 evaporator replacement when the system had not failed. Local shop charges me 35% less for the drain/recharge. Got me for an air filter but did not replace a plastic pin trim holder I asked for. William is good, something else is going wrong. More

Best Oil Change The service that was provided was quick. I did not have to wait all day for a oil change. I would visit again. Thanks again. 😀 The service that was provided was quick. I did not have to wait all day for a oil change. I would visit again. Thanks again. 😀 More

Great service!! Went above and beyond! William was my service consultant and he was so extremely nice and accommodating. He hasn’t me checked in quickly, explained what services were neede William was my service consultant and he was so extremely nice and accommodating. He hasn’t me checked in quickly, explained what services were needed, and then made sure I was comfortable in the guest waiting area. I will definitely continue getting my vehicle serviced here. More

Rude and nothing got accomplished in the 3 hours I was there From the start the guy I worked with Jeff was rude to me and I sat there for 3 hours and only a key got programmed. From the start the guy I worked with Jeff was rude to me and I sat there for 3 hours and only a key got programmed. More

Regular scheduled maintenance Excellent service. Great attitude by all personnel involved vehicle work was performed on time. Great communication regarding progress of work and Excellent service. Great attitude by all personnel involved vehicle work was performed on time. Great communication regarding progress of work and replacement parts needed Completion of service done on time More