Ferman Ford - Service Center

Customer service is clearly a top priority. Welcoming and accommodating at the service center. Offered a ride to and from the mall while a recall for my truck locks were taken care of. Done quic Welcoming and accommodating at the service center. Offered a ride to and from the mall while a recall for my truck locks were taken care of. Done quickly and efficiently. Good experience! More

Everything went fine. Cameron did a great job of getting my car serviced. Everything was completed to my satisfaction. Thank you Cameron for your assistance. Will see yo Cameron did a great job of getting my car serviced. Everything was completed to my satisfaction. Thank you Cameron for your assistance. Will see you in 5,000 miles. More

Oil Change When I had my last oil change they took extra time when I went to pick up the car after dropping it off in the morning, this time it was finished rela When I had my last oil change they took extra time when I went to pick up the car after dropping it off in the morning, this time it was finished relatively quickly way before I was able to pick up the car, they even washed my car at no cost to me. Just amazing service. More

Great Service! Cameron was my service advisor. I was concerned about bringing my car in for recalls and a technician resetting the computer. My Roush Mustang has ton Cameron was my service advisor. I was concerned about bringing my car in for recalls and a technician resetting the computer. My Roush Mustang has tons of Ford Racing upgrade modifications and a custom computer tune to make them all perform. He was thorough in talking to the tech person too make sure this would not happen. He walked out to the car with me upon delivery to make sure everything was to my liking. He will be the person I request anytime I come in for service. More

Great service! Talon did a fantastic job getting us in and out with no hassle. Also gave us a car wash when the car was finished.. Thanks as always! Talon did a fantastic job getting us in and out with no hassle. Also gave us a car wash when the car was finished.. Thanks as always! More

Excellent service I have my 2015 Ford Fusion serviced in the dealership. The overall experience was delightful, I would recommend the dealership to my friends in the fu I have my 2015 Ford Fusion serviced in the dealership. The overall experience was delightful, I would recommend the dealership to my friends in the future. More

New Car Under Warranty My car is under "bumper to bumper" warranty, i have had multiple issues with electronics and since the service center " can not reproduce problem" the My car is under "bumper to bumper" warranty, i have had multiple issues with electronics and since the service center " can not reproduce problem" they have refused to fix the problem multiple times. finally i was able reproduce the problem at the service center. only then did they fix it. i had to go through multiple visits. out of my time and my way. then while i waited to pick my car up, i over heard another customer dealing with the same issues. its rediculas. im sure if we were paying out of pocket thay would fix anything we said was wrong, but do to warranty they dont want to fix anything! its extremly irritating! More

Great customer service Easy to make an appt- and my car was actually ready by the estimated time! Very quick and easy process for both drop off and pick up. Easy to make an appt- and my car was actually ready by the estimated time! Very quick and easy process for both drop off and pick up. More

Not coming back In January I went to this shop for two new tires and an alignment (other 2 tires were replaced a few months prior) under Talons care. Once receiving m In January I went to this shop for two new tires and an alignment (other 2 tires were replaced a few months prior) under Talons care. Once receiving my vehicle I noticed the alignment was done poorly. I took it back in and they told me that they accidentally misbalanced it or something to that affect. My steering wheel was still rattling but I knew there was nothing else to be done after their 2nd attempt at an alignment. In May I went in for a recall part initially and upon completion was asked for a review. Afterwards I noticed an odd sound when I turn in my vehicle and called my advisor back and left a voicemail. He never got back to me and I never heard back until mid June the noise kept getting worse and growing louder. I called William back again and finally got through and he told me he wanted to “make this right”. I brought my car in and was told I needed a new wheel bearing. Costing me an additional $330, on something which should have been caught in January during my alignment. This place is a joke and wants as much of my money as they can get. Next time, I will drive out of my way to a different Ford dealer if I need Ford specific labor. Never again. I hate that in this predominantly male industry being a female in a mechanic shop you are so easily taken advantage of. 4-5 visits later and hundreds of dollars wasted. More

Awesome! Ferman Ford of Clearwater is great! I recommend all of my friends to check them out because they have the best deals on vehicles. They take great care Ferman Ford of Clearwater is great! I recommend all of my friends to check them out because they have the best deals on vehicles. They take great care of things when I have to have my vehicle serviced. Lisa, Cameron, Will, and Jeff are great service advisors/manager/leaders and I am very happy to be apart of the Ferman Ford Family by owning a Ford Vehicle. Eric Gosling More