Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,127 Reviews of Ferman Ford - Service Center
Sort by
June 14, 2023
Service person was polite and professional. When they identified some suggested periodic maintenance, they did not pressure into having to have it done which I really appreciate it. When they identified some suggested periodic maintenance, they did not pressure into having to have it done which I really appreciate it. More
by BLECHELER1
Verified CustomerEmployees Worked With
June 13, 2023
Great working with Dean, and the team at Ferman. Thank you thank you thank you Thank you thank you thank you More
by msmith1fl
June 12, 2023
Ferman has terrible communication. It is completely on the client to guess what is happening to their vehicle and follow up on it. They also cannot provide timetables for when you wil It is completely on the client to guess what is happening to their vehicle and follow up on it. They also cannot provide timetables for when you will get your car back from either the collision center or the service center. More
by JuliaP
Employees Worked With
Other Employees :
David Stevans, Ashley Hallenbeck
June 11, 2023
Everyone was very professional and kept me informed of the progress of my vehicles service the progress of my vehicles service More
by DShelton
Employees Worked With
June 11, 2023
The service department was very accommodating to get us in right away after my daughter was stranded. in right away after my daughter was stranded. More
by imarcuss2
Employees Worked With
Other Employees :
Jeff Vuncannon, Victoria Marshall, Alissa Audet, David Costello
June 09, 2023
Professional and respectful from the start, and Professional and respectful throughout the entire process of our used car inspection, purchase, and follow up work needed on the vehicle agreed upon Professional and respectful throughout the entire process of our used car inspection, purchase, and follow up work needed on the vehicle agreed upon with the purchase. Thank You for that dedication! More
by dkm_54
Employees Worked With
Steve in sales
June 09, 2023
By their own admission, they are too busy. They should not accept more vehicles than they can reasonably handle. I was told I would be updated on Fridays and Tuesdays and never was= I had to k They should not accept more vehicles than they can reasonably handle. I was told I would be updated on Fridays and Tuesdays and never was= I had to keep calling and bothering my adjuster and then would finally get some information. When I picked up my car, all 4 tires had low pressure and I had to put air in them, myself. I still don’t think the car was fully inspected, and there is still something going on with the tires, but the claim was paid, so… I understand being overly busy, but there again, another collision center told me right upfront, not to bring my car there, because they were just too busy to get to it before 2-3 weeks and I appreciated their honesty. More
by abfrankel
Employees Worked With
Matt Murphy
June 08, 2023
I felt unhappy with the advisor because it took two days to do oil change AC check up without option to rent a vehicle for me and my family, knowing that the truck in the shop was the family vehicle and did to do oil change AC check up without option to rent a vehicle for me and my family, knowing that the truck in the shop was the family vehicle and didn’t make sense that took too long. Disappointed, I won’t go back again and top of it. Mechanics didn’t pull the sticker and forgot to reset the computer with an oil change. Really upset about it, but most for the consideration of not having option for renting a vehicle for me and my family. More
by JPGALLARDO84
Employees Worked With
