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3,130 Reviews of Ferman Ford - Service Center
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Verified Customer
September 13, 2023
This schedule has been a real mess. I've been waiting now for many months for Ferman Ford to get back to me to confirm the parts were actually in stock and nobody followed up. This is I've been waiting now for many months for Ferman Ford to get back to me to confirm the parts were actually in stock and nobody followed up. This is on top of the first service where I brought the car in for the recall. And was told the parts weren't available. And you would be back in touch when the parts were in stock. And nobody ever returned call or email. Then I heard many emails from Ferman Ford. Saying the Mobile service team would be happy to take care of this and again. When I replied, nobody followed up the either. I had to email 3 or 4 times and still nobody returned the email and scheduled the service and replied. This is just unprofessional and not what I expect from Ferman Ford. Then when I came in and was explaining this to you, you called me rude for explaining this! Ferman Ford need to do better. More
by Rob Walker
September 09, 2023
I have been to the dealership four times to have recall service taken care of. The first time they said everything was fine and which it wasn’t. Now today Saturday, 9 September was my fourth trip to get th service taken care of. The first time they said everything was fine and which it wasn’t. Now today Saturday, 9 September was my fourth trip to get this taken care of to no avail. Is there no communication at your dealership to where I don’t come there and spend hours wasting my time because someone up there can’t give me a courtesy call and at least tell me something. Absolutely dissatisfied with Ferman Ford at this time. If somethings on back order, at least tell the customer so they don’t waste their time coming to the dealership poor poor business! More
by jcbooton0118
September 08, 2023
Service was very excellent I felt like family I love my new vehicle thanks very much new vehicle thanks very much More
by dismukejoee
September 07, 2023
Very good service,helped me, would recommend to family and friends thank you very much. and friends thank you very much. More
by cjrussell718
Employees Worked With
September 02, 2023
Great service as always! Ferman always provides top customer service. Thank you to the Ferman team! Ferman always provides top customer service. Thank you to the Ferman team! More
by Nate Briseno
September 02, 2023
they followed up and assisted with the issues I addressed in the first survey and i appreciate that. addressed in the first survey and i appreciate that. More
by TIMLOVE4
Employees Worked With
Other Employees :
Jeff Vuncannon, Alissa Audet, David Costello
September 02, 2023
I got more than I asked for. Prompt service, friendly knowledgable consultants and a comfortable waiting area with coffee and snacks available. Prompt service, friendly knowledgable consultants and a comfortable waiting area with coffee and snacks available. More
by Annie M
Employees Worked With
