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3,127 Reviews of Ferman Ford - Service Center
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July 05, 2023
Service was great and right on time. The home mobile service is an amazing service. Thank you Robert and a whole team. The home mobile service is an amazing service. Thank you Robert and a whole team. More
by Jan.senkyr
Verified CustomerEmployees Worked With
July 05, 2023
I received two recall notices on my 2022 Explorer. Called and made a service appointment based on the recalls. I was told, it would be several weeks as "they are a very busy dealership", and that wo Called and made a service appointment based on the recalls. I was told, it would be several weeks as "they are a very busy dealership", and that would allow time to order the parts for the recall. I changed my schedule, drove my wife to work, then headed to Ferman at 8:00 AM appointment time. Once I attempted to check-in, I was told that there are no parts for my recalls, not just out of dealer stock, but haven't been available since January!! This was the middle of June!! They completely wasted my time, and made me feel as if they were doing me a favor squeezing me into this "very busy dealership". All the awhile we have purchased 4 vehicles from them and have recommended many others to this dealership just to be treated in such an unprofessional manor!! More
by teque13045
Employees Worked With
Jeff Vuncannon
July 04, 2023
Stephen was very professional and helpful during this process. I would recommend Stephen and Freeman Ford. process. I would recommend Stephen and Freeman Ford. More
by STEVE.BOYLE
Employees Worked With
July 04, 2023
Angela did a good job, well enough for me to leave with the vehicle I wanted. Her and her supervisor worked through a few obstacles for me and the end result was a very good day. If future opportunity came the vehicle I wanted. Her and her supervisor worked through a few obstacles for me and the end result was a very good day. If future opportunity came up for me to used their services. I won't hesitate! More
by bigboy52197
Employees Worked With
Other Employees :
Scott Walls/ Business Manager, Angelo Panico
July 04, 2023
I went to this dealership as I had found online a truck that checked all the boxes for me. I got there as soon as they opened and the sales associate was knowledgeable about the vehicle and was able to ans that checked all the boxes for me. I got there as soon as they opened and the sales associate was knowledgeable about the vehicle and was able to answer all of the questions I had about the truck. He was not pushy and let me take the lead on decision making. The purchase process was seamless and everything was explained to me ip front. Pleasant buying experience. More
by acastignetti
July 04, 2023
It was easy to get an appointment when I wanted and the service is very fast. Unlike another Ford dealership down the street, I felt like my business was appreciated, and no one tried to up sell me with t service is very fast. Unlike another Ford dealership down the street, I felt like my business was appreciated, and no one tried to up sell me with things I did not need. More
by colleen1229
Employees Worked With
July 03, 2023
This the 2nd time I have had work done at the Ferman Body shop and just like last time they did an outstanding job! The team is great with updates and always friendly! shop and just like last time they did an outstanding job! The team is great with updates and always friendly! More
by rhurd34c
Employees Worked With
Matt Murphy
July 03, 2023
Attentive to my needs, attentiin to detail, follow through, great price. Salesman Rick Tipton is an asset to your company. through, great price. Salesman Rick Tipton is an asset to your company. More
by greaterbaytree
July 03, 2023
Required service from Dale mabry shop,Mr. Nardone wanted to charge me for a service that should of been done by other store before I purchased less than 3 weeks prior. Communication was not g Nardone wanted to charge me for a service that should of been done by other store before I purchased less than 3 weeks prior. Communication was not good with Steven, however the service manager went above and beyond to ensure I felt comfortable with my recent purchase and current service while ensuring Dale Mabry location paid. Started out iffy at best but the service manager made everything right and renewed my faith in their company More
by abruzzeserob25
Employees Worked With
