Ferman Ford - Service Center

I have enjoyed working with them for the past 6 years. From leasing, purchasing and service, they have been excellent. From leasing, purchasing and service, they have been excellent. More

I wasn't going to write a review, but after receiving numerous calls and emails from Ferman Ford asking me to rate my experience, I feel compelled to do so. I took my 2021 Bronco Sport, which was under m numerous calls and emails from Ferman Ford asking me to rate my experience, I feel compelled to do so. I took my 2021 Bronco Sport, which was under manufacturer's warranty, to Ferman Ford due to a "check charging system" light on the dashboard. The first date I brought my car in was 08/14/24 and waited in their customer area for hour and a half. I left the dealer tinking the issue had been resolved. The second time I brought the car in for the "check charging system" light was 08/19/24; they gave me a loaner and was told that the vehicle needed a new alternator. I picked up my car on 08/23/24. The third time I brought my car in for "check charging system" light was 09/09/24; again I got a loaner and they said that they will switch the alternator they just installed with a new one. I am not a mechanic; thus, I didn't argue with their "solution." I picked up my car on 09/20/24, but a few days later the "check charging system" light came on again. I called Ferman Ford on 09/30/24 and they assured me that they were going to open up a case with Ford Motor Co. to address this recurring matter, so I brought the car back to Ferman on that date for the FOURTH TIME and left with a small and uncomfortable loaner. On 10/02/24, I received a call from Ferman Ford's service manager, who reported that "one of the service employees was conducting a test drive and forgot to close the hood, causing it to fly open and it caused some damage to my vehicle." The service manager offered to repair my Bronco with Ford Parts at no cost to me and NOT report it to CarFax. My answer was "That is unacceptable." I went to the dealer the next day and took pictures of what was left of my Bronco. The entire front had been removed, the side panels were removed, the windshield was completely cracked, the roof dented, so the diminishing value to my car was thousands of dollars. I scheduled a meeting with the General Manager Bob Murray on 10/07/24 first thing in the morning, while dealing with the clean up due to the flooding to our home caused by hurricane Helene. I was at Ferman on time, just to be told that Mr. Murray was in another meeting and was not available to meet me. It would have been at least courteous to call me and cancel, rather than waisting my time. I waited for over a month for Mr. Murray to become available and finally, after reporting this matter to Ford Corporation and the Better Business Bureau, on 11/07/24 I had a meeting with Mr. Murray to discuss how to move forward. We agreed on a trade-in price for my Bronco, which by the way it was paid off, and left the dealer with a 2024 model and a new debt. Their negligence costed me $3,000.00 and they were able to "add a unit to their numbers", but at least I don't have to worry about unknown issues that, I am certain, will come up with my former car after the unfortunate negligence they caused and the repairs they made. I feel horrible for the future customer who will purchase the "repaired and not reported" car..... More

Bought a Ford Fusion from them in 2017. By 2020 it was going into the shop every 3 months. The first time it went in they had it for four months and they couldn’t figure out what was wrong By 2020 it was going into the shop every 3 months. The first time it went in they had it for four months and they couldn’t figure out what was wrong and even broke the engine down completely. They got it running again and it went back in a month later. We were told a part was put in upside down. It continued going into the shop every 3-6 months before we finally got rid of it on the service guys recommendation. They should have just replaced the car. It was obviously a lemon. More

This is my 4th vehicle purchased from Ferman Ford and they never disappoint. Alex is a phenomenal salesman. they never disappoint. Alex is a phenomenal salesman. More

I’m typically not the type of person who leaves reviews, but I feel my experience here warrants one. (Note: I previously posted two negative reviews for this dealership, which I have since deleted, but this but I feel my experience here warrants one. (Note: I previously posted two negative reviews for this dealership, which I have since deleted, but this will be my final review.) Pros: The Service Manager has been excellent to work with on several occasions. I’ve had some complaints with previous service advisors, but he’s gone above and beyond to address my concerns and make things right. He’s advocated for me with Ford corporate, and has been honest, transparent, and up front with me each time I’ve worked with him while my vehicle has been in for service. He’s been the only reason I’ve kept coming back. Cons: I was notified that my vehicle was involved in an accident on their lot while it was in service. An employee had backed into my vehicle and scratched/dented my front bumper. They did cover the cost 100%, and while I appreciate the honesty and transparency, the mere carelessness deters me from ever going back. I’ve since sold the vehicle to them, but when I went to retrieve some items out of my vehicle, I noticed a decently large scratch on the rear passenger side that was not there when I brought it in. I wonder if that would’ve been addressed and repaired before being handed back over to me had I not sold it, or if it would’ve been swept under the rug. Again, while I do greatly appreciate the openness and honesty, especially from the Service Manager, the dealership as a whole has not delivered to the level of quality that I have expected. More

Good communication by advisor. Worked directly with warranty company and work completed quicker than originally told. Worked directly with warranty company and work completed quicker than originally told. More

Outstanding Customer Service! Beth really went out of her way to help and has the patience of a saint! Beth really went out of her way to help and has the patience of a saint! More

This schedule has been a real mess. I've been waiting now for many months for Ferman Ford to get back to me to confirm the parts were actually in stock and nobody followed up. This is I've been waiting now for many months for Ferman Ford to get back to me to confirm the parts were actually in stock and nobody followed up. This is on top of the first service where I brought the car in for the recall. And was told the parts weren't available. And you would be back in touch when the parts were in stock. And nobody ever returned call or email. Then I heard many emails from Ferman Ford. Saying the Mobile service team would be happy to take care of this and again. When I replied, nobody followed up the either. I had to email 3 or 4 times and still nobody returned the email and scheduled the service and replied. This is just unprofessional and not what I expect from Ferman Ford. Then when I came in and was explaining this to you, you called me rude for explaining this! Ferman Ford need to do better. More

I have been to the dealership four times to have recall service taken care of. The first time they said everything was fine and which it wasn’t. Now today Saturday, 9 September was my fourth trip to get th service taken care of. The first time they said everything was fine and which it wasn’t. Now today Saturday, 9 September was my fourth trip to get this taken care of to no avail. Is there no communication at your dealership to where I don’t come there and spend hours wasting my time because someone up there can’t give me a courtesy call and at least tell me something. Absolutely dissatisfied with Ferman Ford at this time. If somethings on back order, at least tell the customer so they don’t waste their time coming to the dealership poor poor business! More