Ferman Ford

THE ATTENTION GIVEN TO MYSELF AND FAMILY WAS OUTSTANDING,ALL DETAILS WHERE HANDLED PROFESIONALLY NO MATTER HOW SMALL. THE TRANSITION TO THE FINANCE DEPARTMENT WAS SMOOTH.I WAS EXTREMELY SATISFIE OUTSTANDING,ALL DETAILS WHERE HANDLED PROFESIONALLY NO MATTER HOW SMALL. THE TRANSITION TO THE FINANCE DEPARTMENT WAS SMOOTH.I WAS EXTREMELY SATISFIED WITH THE SERVICE PROVIDED AT THE TIME OF SALE AND DELIVERY AS WELL AS THE FOLLOWUP FEW DAYS AFTER PURCHASE. More

I bought a new Mustang from this dealer. Ford gave me some problems that weren't expected and caused me some problems, KEITH COX and the ford dealership did all they could do to solve the problems and ke some problems that weren't expected and caused me some problems, KEITH COX and the ford dealership did all they could do to solve the problems and keep me informed on the progess of my car.I am very pleased how my car came out. More

We bought a used Nissan Altima on Tuesday 11/15/11 and two days later I emailed our sales rep, Jaime Nolan, about bringing it back in because the rotors seemed warped, the front end slightly shakes at hig two days later I emailed our sales rep, Jaime Nolan, about bringing it back in because the rotors seemed warped, the front end slightly shakes at higher speeds and the car is 'jerking' when lightly accelerating. Was told they'll look at it, but can't promise anything. They looked at it and said it had nothing to do with the rotors or brakes and the bearings were bad and to take it to Nissan. Nissan looked at it and said it is indeed the pads and rotors and definitely not the bearings. (Plus, it sounds like the rotors are warped, not the 'clicking/clunking' of bad bearings) Three of the tires are also borderline in the red on the tread depth gauge and the jerking I guess is common with a CVT motor (which the Altima has), but can be reduced by torquing the bars in the tranny. All in all it would have been $1,246 to fix all the problems. They refuse to reimburse us for the $94 diagnostic charge from Nissan and/or fix the tires, pads and rotors saying that it is our problem now. This came from the GM, G.R. Tarr, who said he is also the president/owner of the company. He also said that "If someone bought a car from here and it split in half while driving it out, there is nothing I would do for them. It's their problem". Pads, rotors and tires are absolute standard things on inspections before selling a car. They either don't inspect cars coming in on trade or don't care to spend the money and do the work to make it a good, safe car. Horrible, horrible experience with this dealership. More

I came into Countryside Ford as a return customer on October 7, 2011. We had purchased a 2007 new Ford Focus in 2007 from this dealership. I was looking for a used car in my price range in which I discu October 7, 2011. We had purchased a 2007 new Ford Focus in 2007 from this dealership. I was looking for a used car in my price range in which I discussed with Tom Quillin. Obviously the $10,000 or so wasn't big enough commission for Countryside's sales associate. We looked for a few minutes. After less than 10 minutes, we were looking for an internet advertised Ford Focus that was in our price range, he couldn't locate that car or any others that were in our price range. It was extremely important purchase for me because it was for the safety of my daughter to get her a newer used car. I could tell that when I told Mr Quillin that we had an appointment with Walker Ford later that day, he sort of lost interest in helping me as well. One would think that would make him want to help me even more to get me to buy at Countryside. Not so. He told me that he would call me later on in the evening of Oct. 7th and I am still waiting on that phone call, it is now Oct. 9th. That's ok though, I kept my appointment with Walker Ford and they got my business. We found a car right away. Actually the same kind of car and price that we were interested in at Countryside in which Mr. Quillin couldn't locate, but he said he knew they still had that was listed on the internet. More