Ferman Ford

Mr. Nardone was very pleasant to work with. He gave me an estimated waiting time and my service was finished before that time was up. I would request Mr. Nardone when I need work done again. an estimated waiting time and my service was finished before that time was up. I would request Mr. Nardone when I need work done again. More

Mr. Nardone was very knowledge and helpful with all my questions and concerns. Overall, the service was excellent. questions and concerns. Overall, the service was excellent. More

The salesperson and Nabil were very helpful. My experience with Ferman Ford was very pleasant. My experience with Ferman Ford was very pleasant. More

Outstanding customer service at an exceptional price. No high pressure sales. Honest staff. Service advisors tell you like it is. I appreciate their honesty. I recommend this service department for your No high pressure sales. Honest staff. Service advisors tell you like it is. I appreciate their honesty. I recommend this service department for your routine maintenance and service needs. More

Poor estimate of time to complete the repairs caused additional expense and major inconvenience. Had to bring the car back. additional expense and major inconvenience. Had to bring the car back. More

The wait is terrible even after making an appointment. I have had issues with service here before and never got satisfactory follow up. Will not be back here for service again. I have had issues with service here before and never got satisfactory follow up. Will not be back here for service again. More

I was very impressed with the dealership. They were kind and very attentive to my needs and the sale of my car. Much Thanks goes to my salesman John McVay!! I love my car very much. They were kind and very attentive to my needs and the sale of my car. Much Thanks goes to my salesman John McVay!! I love my car very much. More

The service staff was friendly and efficient and doing quality work. The waiting area is ok, but it does have WiFi so I can work while I wait. quality work. The waiting area is ok, but it does have WiFi so I can work while I wait. More

Cameron and his team provide excellent service at Ferman Ford. They take great car of my Ford F150 and I am always happy with the work they perform. Ford. They take great car of my Ford F150 and I am always happy with the work they perform. More

So Ferman is 0-2 with me as a customer. Last time it wasn't their fault but their service advisor left me in the wind knowing what was going on and I had to keep contacting him as to a reso Last time it wasn't their fault but their service advisor left me in the wind knowing what was going on and I had to keep contacting him as to a resolution. Today I bring my mustang in with a window issue. Window keeps going down 1/4 inch on its own when the car is on or off. Explained that to the service advisor. After some time of waiting I had to go back to the tech with the service advisor and explain the issue as he was not informed properly, side note he was working on another car when I was brought to the back. Another hour goes by and I'm informed they can't duplicate it and that I owe for a diagnostic fee. That was $213 for someone to do a few minutes of work and give me an excuse that its a saggy headliner which mines not, it was just a TSB on the system. I am really truly at a loss as to what was done? Will not be back for sure. I would like to include the actual diagnostic charge was never told to me other than I may have to cover it if there is something that isn't covered under the extended warranty. More