Ferman Ford

Let me just say, outstanding customer service, knowledgeable and professional. Ask for Derek and you will be satisfied. knowledgeable and professional. Ask for Derek and you will be satisfied. More

Austin was fantastic - professional, helpful and knowledgeable. Waiting area was comfortable and service was quick. knowledgeable. Waiting area was comfortable and service was quick. More

Rocco at Ferman Ford provided outstanding service! Friendly, knowledgeable, and helped me find the perfect car. Highly recommend Rocco and the entire Ferman Team!!! Ranger Raptor in white 💯⭐️⭐️⭐️⭐️⭐️ Friendly, knowledgeable, and helped me find the perfect car. Highly recommend Rocco and the entire Ferman Team!!! Ranger Raptor in white 💯⭐️⭐️⭐️⭐️⭐️ More

This dealership contains a staff of service people who are highly experienced and knowledgeable of my Fusion. When my vehicle is due for service, I know the vehicle is in good hands. are highly experienced and knowledgeable of my Fusion. When my vehicle is due for service, I know the vehicle is in good hands. More

Service Manager is very polite and helpful. Austin my adviser had my recall issue in and out 45 minutes. Austin my adviser had my recall issue in and out 45 minutes. More

Every time I go in for a service here it is a positive experience. They always help me out as needed and get me in and out in a timely mannor. experience. They always help me out as needed and get me in and out in a timely mannor. More

Ferman Ford was very helpful when we needed to purchase new vehicles after suffering total losses from Hurricane Helene. Their knowledgeable staff made the process easier than we thought. new vehicles after suffering total losses from Hurricane Helene. Their knowledgeable staff made the process easier than we thought. More

Robo went out of his way to help me with my new Bronco. Anything I needed help with, he was able to take care of it. I would highly recommend him and Ferman to all my friends. Anything I needed help with, he was able to take care of it. I would highly recommend him and Ferman to all my friends. More

I have enjoyed working with them for the past 6 years. From leasing, purchasing and service, they have been excellent. From leasing, purchasing and service, they have been excellent. More

I wasn't going to write a review, but after receiving numerous calls and emails from Ferman Ford asking me to rate my experience, I feel compelled to do so. I took my 2021 Bronco Sport, which was under m numerous calls and emails from Ferman Ford asking me to rate my experience, I feel compelled to do so. I took my 2021 Bronco Sport, which was under manufacturer's warranty, to Ferman Ford due to a "check charging system" light on the dashboard. The first date I brought my car in was 08/14/24 and waited in their customer area for hour and a half. I left the dealer tinking the issue had been resolved. The second time I brought the car in for the "check charging system" light was 08/19/24; they gave me a loaner and was told that the vehicle needed a new alternator. I picked up my car on 08/23/24. The third time I brought my car in for "check charging system" light was 09/09/24; again I got a loaner and they said that they will switch the alternator they just installed with a new one. I am not a mechanic; thus, I didn't argue with their "solution." I picked up my car on 09/20/24, but a few days later the "check charging system" light came on again. I called Ferman Ford on 09/30/24 and they assured me that they were going to open up a case with Ford Motor Co. to address this recurring matter, so I brought the car back to Ferman on that date for the FOURTH TIME and left with a small and uncomfortable loaner. On 10/02/24, I received a call from Ferman Ford's service manager, who reported that "one of the service employees was conducting a test drive and forgot to close the hood, causing it to fly open and it caused some damage to my vehicle." The service manager offered to repair my Bronco with Ford Parts at no cost to me and NOT report it to CarFax. My answer was "That is unacceptable." I went to the dealer the next day and took pictures of what was left of my Bronco. The entire front had been removed, the side panels were removed, the windshield was completely cracked, the roof dented, so the diminishing value to my car was thousands of dollars. I scheduled a meeting with the General Manager Bob Murray on 10/07/24 first thing in the morning, while dealing with the clean up due to the flooding to our home caused by hurricane Helene. I was at Ferman on time, just to be told that Mr. Murray was in another meeting and was not available to meet me. It would have been at least courteous to call me and cancel, rather than waisting my time. I waited for over a month for Mr. Murray to become available and finally, after reporting this matter to Ford Corporation and the Better Business Bureau, on 11/07/24 I had a meeting with Mr. Murray to discuss how to move forward. We agreed on a trade-in price for my Bronco, which by the way it was paid off, and left the dealer with a 2024 model and a new debt. Their negligence costed me $3,000.00 and they were able to "add a unit to their numbers", but at least I don't have to worry about unknown issues that, I am certain, will come up with my former car after the unfortunate negligence they caused and the repairs they made. I feel horrible for the future customer who will purchase the "repaired and not reported" car..... More