Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

Informative staff Very friendly helpful staff. I was in and out in a reasonable time. Everyone was great even the porter came up to check on me. Very friendly helpful staff. I was in and out in a reasonable time. Everyone was great even the porter came up to check on me. More

took afew tries but the dealership fixed my problem They were diligent and kept me in the loop. Freakin awesome! Didn't think they could fix my truck but they perservered daddyoh! Yeah baby. A++ for ver They were diligent and kept me in the loop. Freakin awesome! Didn't think they could fix my truck but they perservered daddyoh! Yeah baby. A++ for very diligent effort. They also fixed my '03 C2500 HD for a drive ability issue. Again, not easy but these guys perservered. More

Quality service. The Detail shop does an amazing job, They made my Jeep Grand Cherokee look brand new inside and out. I assume the service was completed, but no one e The Detail shop does an amazing job, They made my Jeep Grand Cherokee look brand new inside and out. I assume the service was completed, but no one ever really knows. My service at 60k miles was $900. Including the $150 towards the detailing. More

Warranty Not Honored Brought 09Challenger in for valve lifter Problem. Despite all major service and 50,000, 100,000 mile checkups and all recalls accomplished, lifetime p Brought 09Challenger in for valve lifter Problem. Despite all major service and 50,000, 100,000 mile checkups and all recalls accomplished, lifetime power train warranty was not honored due to lack of specific checkup I was not aware of. I suspect that checkup requires a fee!!! In the end, I paid 3,300 for a repair that should have been under warranty. I found parts and labor fees to be a bit excessive as well. Tom, in the service department was outstanding. He has always been most helpful and, on this matter, went above and beyond to try to help! He is the probable only reason I would come back or recommend. I also noticed a few body trim fasteners missing and some wires not in the factory position. Would be nice, now that car is repaired and inspected, if dealer/Chrysler would reinstate warranty! More

Excellent Service Team I have been bringing my Jeep Grand Cherokee to Ferman Jeep in Lutz for servicing for almost 6 years. They are very professional and always to a great I have been bringing my Jeep Grand Cherokee to Ferman Jeep in Lutz for servicing for almost 6 years. They are very professional and always to a great job. I highly recommend the Ferman team! More

I'm very happy with my new tires and the service. I saw that you have some new service staff that are more knowledgeable and care about the customer needs. Thank you also to Milo and Bob Cooper I saw that you have some new service staff that are more knowledgeable and care about the customer needs. Thank you also to Milo and Bob Cooper More

Jeep maintenance everything was done in a timely manner and the work to correct something was great! Tom was the best he helped me with everything. Excellent customer everything was done in a timely manner and the work to correct something was great! Tom was the best he helped me with everything. Excellent customer service Thank you. More

Wonderful customer service!! Tom was the best. He made sure that we were taken care of and he answered all our concerns related to our Jeep Wrangler. We had new tires replaced a Tom was the best. He made sure that we were taken care of and he answered all our concerns related to our Jeep Wrangler. We had new tires replaced and could not be happier. More

Great experience Troy the service representative was awesome, had me a rental car, very friendly, great experience, kept me informed of what was going on with my truck Troy the service representative was awesome, had me a rental car, very friendly, great experience, kept me informed of what was going on with my truck. More

Excellent customer service! Everyone was friendly. They asked questions to make sure we were covering everything and my vehicle was done on time.while I was waiting on my ride to Everyone was friendly. They asked questions to make sure we were covering everything and my vehicle was done on time.while I was waiting on my ride to work, everyone greeted me and asked if I had been helped. More