Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

Great Service on short notice. I had to travel across the state for a funeral and needed to have my Jeep checked out before the trip, Ferman was able to get me in and not only check I had to travel across the state for a funeral and needed to have my Jeep checked out before the trip, Ferman was able to get me in and not only checked everything but found a recall and did the repair. The personnel were extremely friendly and the service was done in a very short time. More

Great service from Troy! Troy was great! Very helpful and kept me updated. Most of the service advisors I’ve dealt with treat women like they don’t have a clue what they are t Troy was great! Very helpful and kept me updated. Most of the service advisors I’ve dealt with treat women like they don’t have a clue what they are talking about but, Troy treated me with great respect. He will be the only advisor I schedule with from now on! More

Arranged to go in for recall and this place was exceptional. Troy was great in returning calls and forwarding e-mail. I arranged to drop it off the night before for a 9 am appt. and I got a call that it was don Troy was great in returning calls and forwarding e-mail. I arranged to drop it off the night before for a 9 am appt. and I got a call that it was done by that appt. time. I was so excited. Thanks again! More

Troy was awesome! Troy was an excellent service advisor! Everything went perfect from beginning to end. No problems at all. Troy is a true asset to the company. Troy was an excellent service advisor! Everything went perfect from beginning to end. No problems at all. Troy is a true asset to the company. More

Treated like royalty. I have never been treat so well at any other dealership. Everything was explained. No hassles at check in. Was brought to an area that had great seati I have never been treat so well at any other dealership. Everything was explained. No hassles at check in. Was brought to an area that had great seating, coffee, etc. Even had an employee offering customers snacks while we waited. Took care of my service quickly and I was on my way. Top notch customer service. More

They helped me out of a tough situtation I had an emergency with my window and they helped me out quickly. Even though I was an emergency, they were able to help me within a timely manner. I had an emergency with my window and they helped me out quickly. Even though I was an emergency, they were able to help me within a timely manner. More

Service for Battery drain and Instrument cluster waking up. As always, our experience since we purchased this car with the service department has been excellent. The last visit involved problems that would dri As always, our experience since we purchased this car with the service department has been excellent. The last visit involved problems that would drive even a seasoned technician nuts. Not overly complicated but the type that are very difficult to troubleshoot. I made my career as an engineer troubleshooting difficult issues in complex machines so I feel their pain. The battery drain issue was solved (Wiring harness rubbing some metal under the driver's seat). The Instrument Cluster sleep issue is better as the waking up in French is gone and there are no issues if you lock the car. Problem still exists if you don't lock the car and it sees a key. However, it will only cycle the go to sleep mode a couple of times then quit. I'll probably bring the car back at some point for this but I want to give it some time do develop some better info and particulars for the techs. More

Recall repair Car was ready when promised the recalled work along with a oil change service was performed as expected. Staff was professional and kept me informed Car was ready when promised the recalled work along with a oil change service was performed as expected. Staff was professional and kept me informed More

Service writer was great to my wif The service writer treated my wife very well she went out her way to say how big a help he was, it was a tough time for everyone during Erma but his a The service writer treated my wife very well she went out her way to say how big a help he was, it was a tough time for everyone during Erma but his attatude was nothing but great More

2012 Dodge Charger I recently purchased a 2017 Jeep Grand Cherokee overland and was very pleased with dealership sales and service. I decided to give them a chance with I recently purchased a 2017 Jeep Grand Cherokee overland and was very pleased with dealership sales and service. I decided to give them a chance with my wife's Charger R/T hemi I purchased from another dealership and had it exclusively serviced there. I met service advisor Troy who was great he listened to my complaints and had a tech go with me for a ride. I had braking problems,A/C problems and a very strange shaking. They fixed brakes (replaced tires,rotors, and pads),A/C and am currently trying to figure out shaking. They have so far ruled out rims and axles seems to be comming from center of car and back. They suggested rear tires the ones on rear were replaced about 10,000 miles ago by another dodge dealership (they replaced all 4 with firestone as factory tires. My wife really loves this car and hope your service department can figure this out , if it's tires we will make a decision on tires so far we have had 4 continental extreme contact tires and 4 Firestone tires and now 2 Firestone in 80,000 miles. I am setting up new apt with Troy to check driveshaft and mounts and anything else it could be. Tks was a breath of fresh air the way I was treated. More