Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

Thank you Bob Cooper and Troy Ruthruff Both staff members took care of my car service. and my car was done on a timely manner. Bob the service manager once again went above and beyond. Both staff members took care of my car service. and my car was done on a timely manner. Bob the service manager once again went above and beyond. More

Recall notice and minor adjustment needed with alignment I would like to say I was very impressed with the staff when I brought my car in, this is the second time I have brought my car in, first was just to I would like to say I was very impressed with the staff when I brought my car in, this is the second time I have brought my car in, first was just to have something installed then this time due to a recall notice and while I was there I asked them to check to see if my car needed an adjustment because the steering wheel was not straight up and they were able to fix both in exactly the estimated time 1 1/2 hours. I was notified of the progress of the car and was treated very well by everyone there. I love my Jeep Grand Cherokee and have enjoyed driving it from day one ! More

As promised I took my 2005 Doge Caravan for service and Brian from service department was very professional and exceptional. The vehicle was done when promised, I took my 2005 Doge Caravan for service and Brian from service department was very professional and exceptional. The vehicle was done when promised, I'm very pleased with the service I have recived. More

Service for year old jeep I called that morning to make a reservation for the afternoon at 2 PM. I arrive at appointment time and greeted by service staff who are very friend I called that morning to make a reservation for the afternoon at 2 PM. I arrive at appointment time and greeted by service staff who are very friendly and willing to help. I was asked what sure wish I was in for and I told them in oil change and wiper blade change. Service was performed in a timely manner as well as doing other checks in my vehicle to help you keep running smoothly. I could go closer to my home but appreciate the service I get here and don’t mind the drive. More

Fast and exceptional service. Work was done pr work was done Work was done quickly and exactly as requested. Service was accomplished and 90 minutes service Personnel were polite and attended to my needs. Very g Work was done quickly and exactly as requested. Service was accomplished and 90 minutes service Personnel were polite and attended to my needs. Very good experience. More

**SRT/Viper Owners Beware** We’ve been working with the SRT Team at this dealership since early 2017 to resolve a reoccurring issue with the electronic throttle control. Since We’ve been working with the SRT Team at this dealership since early 2017 to resolve a reoccurring issue with the electronic throttle control. Since March 2017 we’ve replaced multiple components (pcm, map sensor, throttle body), labor, and was without car for approximately two months while the expensive trial & error / guesswork troubleshooting took place. Out of pocket cost $2500+. 1st repair attempt was to replace the PCM?? We even created an FCA Case #: 32612177, with the hope the additional attention would lead to resolution. Unfortunately, it has not. Despite the “repair work”, the trouble remains and the dealer has stated Chrysler advised to refer the car out to a Performance Shop (non Chrylser / Dodge facility) for a tune at a cost of $1500. Disappointing. In any case, do not let the SRT / Viper Certified certificates fool you into thinking this is a competent shop. Many on the staff are kind, compassionate people…but nothing but disappointment with the SRT Team. More

Dodge Ram My first time serving my Ram at Ferman. Well mannered personnel. I love my truck and hope it continues to safe me time and money. My first diesel! My first time serving my Ram at Ferman. Well mannered personnel. I love my truck and hope it continues to safe me time and money. My first diesel! More

Honest friendly The service team was extremely honest at what they do and even did extra and put a erg exhaust gast on with no charge on my Dodge Ram. I would be back The service team was extremely honest at what they do and even did extra and put a erg exhaust gast on with no charge on my Dodge Ram. I would be back if I have any more problems with vehicle. More

Recalls quickly fixed I had 2 recalls on my 2007 Jeep Wrangler Unlimited and was told it would take about 1 1/2 to 2 hours to complete. It was done in less than an hour. I had 2 recalls on my 2007 Jeep Wrangler Unlimited and was told it would take about 1 1/2 to 2 hours to complete. It was done in less than an hour. Friendly people as well. More

Prompt service Getting ready to go on a long road trip when a malfunction symbol appeared on my dashboard. Went to the service department, explained I was about to Getting ready to go on a long road trip when a malfunction symbol appeared on my dashboard. Went to the service department, explained I was about to head out on a road trip. Service took my Pacifica almost immediately, diagnosed the problem, and had me out of the service department in about one hour. Great experience. More