Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

recall passenger recall made arrangements for an airbag recall, was supposed to have a rental car while repairs were made, verified via email week before the appt. 1. pape made arrangements for an airbag recall, was supposed to have a rental car while repairs were made, verified via email week before the appt. 1. paperwork had engine light check 2. no rental car available 3. had to wait for the repairs, went there with nothing to eat and had to stay because of wrong information, no rental car. ALL was very unorganized, I was miseralbe. More

Great service Had to bring my car in without appt. due to overheating. Was kept in touch by service dept. on problem and when car would be done. Had to bring my car in without appt. due to overheating. Was kept in touch by service dept. on problem and when car would be done. More

Excellent service Whether I have an appointment or not, the service is second to none. My truck is always ready at the time promised if not sooner. Whether I have an appointment or not, the service is second to none. My truck is always ready at the time promised if not sooner. More

Awesome Working with Kevin Hojnacki made it great. He knew the problem and handled it quickly and efficiently. Great customer service!! Thank you Chrysler f Working with Kevin Hojnacki made it great. He knew the problem and handled it quickly and efficiently. Great customer service!! Thank you Chrysler for everything you’ve done!! We appreciate it!! More

Awesome Always great service from here, recommend to my friends and family! Beverages if I wait and a shuttle home if I don’t want to. Always great service from here, recommend to my friends and family! Beverages if I wait and a shuttle home if I don’t want to. More

excellent customer service Bob Cooper called me and took care of my concerns personally made me feel like a valued customer. Would recommend this dealership for service or sales Bob Cooper called me and took care of my concerns personally made me feel like a valued customer. Would recommend this dealership for service or sales. More

fixing the same problem twice My day time running lights didn’t work. Service center fixed them. The same lights are again not working. I will bring my vehicle back to be repaired My day time running lights didn’t work. Service center fixed them. The same lights are again not working. I will bring my vehicle back to be repaired again. More

My experience was great. Everyone was kind, courteous. The reason for my visit, my car was loosing oil and the dealership caught it before the engine blew and just handled everything so professional. The reason for my visit, my car was loosing oil and the dealership caught it before the engine blew and just handled everything so professional. More

I just come here because it’s a dealer Prepare to be underwhelmed. I only have my truck serviced here because I know they only use factory parts and products, and the dealership is so large Prepare to be underwhelmed. I only have my truck serviced here because I know they only use factory parts and products, and the dealership is so large that they have the resources needed if they mess up. Had them make an expensive mistake once and they fixed it appropriately. Prices are higher han smaller places, service is average. My service advisor Tom never remembers me and never suggests any kind of maintainance. On my last service (oil change, fuel filters and transmission service) I specifically asked for all driveline fluids to be checked. None were. Not even washer fluid was topped off, low indicator light came on the very next day. Also three days later I received a recall notice in the mail. Of course now I have to go back because they didn’t address it while it was there. Be better. More

It was great! Quick service. Great customer service. Great techs. Very personable. Did not hinder my schedule. Faster than expected. Do not like the number of words Quick service. Great customer service. Great techs. Very personable. Did not hinder my schedule. Faster than expected. Do not like the number of words required for this survey. More